WESTWARD CARE LTD
SOUTHLANDS CARE HOME
STATEMENT OF PURPOSE
Southlands Care Home
13 Wetherby Road
Leeds, LS8 2JU
0113 2655876
STATEMENT OF PURPOSE
Southlands Care Home
General Statement
Westward Care is one of Leeds’ most respected health and social
care providers with a proven track record in providing award
winning care and support to older people that is second to none.
Westward Care, at Southlands Care Home, provides nursing care
and personal support services for Older People. We are registered
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with the Care Quality Commission to deliver the following
regulated activities.
o Accommodation for persons who require nursing or
personal care
o Treatment of disease, disorder or injury
o Diagnostic and screening procedure
Southlands Care Home is located in a leafy suburb in North Leeds
and is just a short walk away from the open spaces of Roundhay
Park. The distinctive Victorian house has 11 single bedrooms with
washbasin facilities. All rooms are tastefully designed, fully
furnished and decorated with high quality curtains and carpets.
Naturally, Clients are more than welcome to add their own
personal touches. In keeping with the unique building, each room
has its own individual character and many have large windows
offering views of the beautiful mature front garden. Southlands
has bathing facilities to meet the needs of a range of dependency
levels and the lounge areas offer clients a choice of settings to
spend their day.
Ideally situated close to Oakwood and Roundhay Park our Clients
may readily make use of the local facilities, such as shops,
churches, banks, library and the park facilities. Southlands is within
easy access of central Leeds and is well served by public transport.
We are committed to providing opportunities that will support and
maintain each person’s chosen lifestyle and our philosophy
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promotes privacy, dignity, independence, choice, rights and
fulfilment.
Aims and Objectives
Westward Care aims to achieve an excellent quality of life in
stimulating, safe, clean and comfortable surroundings. We aim to
exceed the Care Quality Commission Essential Standards and were
fully compliant on our most recent inspection. Clients will be
treated with respect and sensitivity to their individual needs and
abilities.
Staff will be responsive to the changing needs of the
Clients and will provide the appropriate level of care to assure the
highest possible quality of life for every individual within the home.
We wish to provide the highest quality of care, and to do this we
give priority to a number of areas relating to the operation of the
home and the services we provide.
Philosophy of Care
Westward Care places the rights of Clients at the forefront of our
philosophy of care. We promote those rights through the care and
services we provide.
We encourage all Clients to exercise their
rights to the full.
Privacy
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We recognise the changes that Clients and their families
experience when moving into a care home.
To minimise the
impact of those changes we promote the philosophy of a family
group, whilst also ensuring that those Clients who prefer privacy
and solitude can feel confident that we will support them in their
chosen lifestyle.
We strive to ensure that the principles of privacy and dignity
underpin all of our values, as indicated in the following situations:
 Giving help in intimate situations as sensitively and discreetly
as possible,
 Treating each Client as an individual and a valued member of
society,
 Helping Clients to furnish and equip their rooms in their own
style and to use them as they wish for leisure, entertaining
and dining,
 Assure Clients privacy when using the telephone, opening
and reading post and communicating with friends, relatives
or advisors,
 Ensure that any records and information held by the home
that contain personal details, is held securely and remains
confidential,
Dignity
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Old age and disabilities can easily and quickly undermine dignity.
In response to this we aim to preserve respect for our Clients’
fundamental values in the following ways:
 Treat each Client as a special and valued individual,
 Help Clients to present themselves to others as they would
wish, through their own clothing, personal appearance and
their behaviour in public,
 Promote opportunities that encourage Clients to express
themselves as individuals,
 Help Clients to overcome any shortcomings they may
experience through age or disability,
Independence
We recognise the importance of all Clients retaining their
independence and overcoming any problems they may encounter
through group living.
We will encourage Clients to act and think as individuals by:
 Encouraging independence, where this is not possible,
providing skilled and sensitive assistance to Clients in respect
of activities of daily living and their lifestyle choices,
 Supporting Clients to take reasonable and fully assessed risks,
 Promoting possibilities for Clients to establish and retain
contacts beyond the home,
 Encouraging Clients to retain financial independence.
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Choice
We recognise that every Client should have the opportunity to
choose a home that will meet their needs and can offer the care
and support they require.
Clients will be given the opportunity to exercise their right of
choice in all aspects of daily living in the following ways:
 Avoiding strict or fixed routines and maintaining maximum
flexibility in the daily life of the home,
 Encouraging Clients to manage their own time.
 Providing well-balanced meals & drinks that ensures good
nutrition and fluid intake, with alternative choices available at
each meal.
 Clients are able to choose where and with whom they dine.
 Offering the opportunity for prospective Clients to assess the
home by taster visits or stays.
 Providing each Client with a contract which outlines the terms
and conditions of residency.
Rights
We recognise that the ageing process and residency in a care
home can easily impact on our Client’s rights as citizens.
We therefore aim to maintain our Clients place in society by:
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 Ensuring that Clients have easy opportunity to put forward
their views regarding any of the services provided at
Southlands. Such arrangements are made available by Client
forum meetings, customer surveys, individual comment cards
and access to the Manager or Senior in Charge at any time.
 Assisting Clients to access public services such as libraries,
further education and lifelong learning.
 Assisting Clients to gain advocacy services to help claim the
appropriate benefits and social services and to have full and
equal access to the National Health Service.
 Ensuring that Clients have the opportunity to vote in the
elections.
Fulfilment
We encourage our Clients to realise their personal ambitions in all
aspects of their lives.
We aim to assist in the following ways:
 Gaining an understanding as fully as each Client wishes about
their past through life story books.
 Respecting our Clients religious, ethnic, sexual and cultural
beliefs.
 Assisting our Clients to maintain existing contacts by
encouraging visits, where necessary assisting with reading
and answering correspondence and assisting to maintain
telephone contact with relatives, friends and representatives.
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If the Client wishes, encouraging and promoting new liaisons,
friendships and personal relationships.
 Listening and attending promptly to any Client’s wish to
communicate.
Choice of Home, Care and Support
We recognise that every prospective Client should have the
opportunity to choose a home that meets their needs and abilities.
To facilitate that choice and to ensure that our Clients know
precisely what services we offer, we will do the following:
 Provide detailed information on the home by publishing this
Statement of Purpose.
 Provide each Client with a contract which is a Statement of
the Terms and Conditions.
 Ensure that every prospective Client has their needs fully
assessed by a competent person prior to an offer of residency
being made.
 It is crucial for all concerned that the home is confident in
their assessment outcome i.e. being able to meet the needs
& aspirations of each prospective Client.
 There are occasions when an assessment demonstrates that
our care home is not able to meet the person’s needs. In
these circumstances we will explain the rational of our
assessment decision. If required, we will be pleased to assist
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by directing those involved to access alternative support and
advice.
 Ensure the Client or their legal representative is fully involved
in planning and consenting to all aspects of their care or
support.
 Offer residency on a long or short term basis.
Southlands operates a no smoking policy within the Home for
Clients, relatives and staff alike. Anyone who smokes must do so
outside in a safe area. For the comfort and safety of all our Clients
we request that everyone respects this policy.
Health and Personal Care
Our aim is to provide excellent care; in pursuit of this we will do
the following:
 After assessment and consultation with each Client and/or
their representative, an individual care plan will be prepared
which will reflect the person’s needs and how these will be
met.
This plan will be reviewed with the Client or their
representative periodically and will be amended as required
to reflect any changes.
 Provide or arrange for the appropriate professionals to meet
the health care needs of each Client.
 Every Client will be registered with a Health Centre and
General Practitioner of their choice however, the Health
Centre must be within the locality of the Care Home.
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 Ensure the Clients privacy and dignity is fully respected when
health and personal care is delivered.
 Plan and implement procedures for the safe administration
and safekeeping of Clients medications.
 Some Clients may wish to hold, manage and administer their
own prescribed medications. This is encouraged subject to a
risk assessment being undertaken to ensure that the Client is
able to effectively manage this important aspect of their life.
For this, we will provide a lockable wall mounted medicine
cupboard or lockable furniture to the Client’s room to
ensure that medications are held securely.
Daily Life and Social Activities
Westward Care Ltd is aware that Clients may need care and
assistance in various aspects of their lives.
To respond to the
variety of needs and wishes of the Clients, we aim to do the
following:
 Provide a lifestyle for Clients that is in keeping with their
social, cultural, religious and recreational preferences, we
offer the Clients the opportunity to explore new interests.
 Assist Clients to exercise choice and control over all aspects
of their lives.
 Provide meals which are well balanced, wholesome and
appealing, served in pleasant surroundings and at times that
are convenient to Clients.
 Provide all housekeeping and laundry services to a high
standard, whilst taking into account the Clients individual
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preferences. Dry cleaning services can be arranged at an
additional charge.
 Our retained hairdresser attends the home each week to
undertake a full hairdressing service for Clients. Beauty
therapists are available in the area and are welcome to visit
through a private arrangement. Both of these services are
chargeable.
 Our hairdressing & beauty salon can also be used by Clients
who wish to retain their own previous ‘mobile’ hairdresser
and/or beautician.
Social Life & Leisure
We encourage Clients to participate in social and leisure activities
arranged by the home, e.g. visiting entertainers, craft classes,
exercise classes.
Holy Communion and religious services are held within the home
for all Clients wishing to attend. Assistance will be given in making
arrangements for any Client to attend religious services of their
own choice. Additional charges may be incurred for staff escorts.
The Environment
The physical environment of the home is intended to provide
Clients and their families with safe, comfortable and tasteful
accommodation. We work hard at maintaining our home and
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grounds to ensure that safety issues are a priority and that all is
well maintained, presented and cared for.
We commit to ensuring that: We maintain the buildings and grounds in a safe condition.
 Ensure the premises are clean, hygienic and free from odours
and that procedures are in place to control the spread of
infection.
 Provide safe and comfortable communal areas within the
home.
 Supply toilet, washing and bathing facilities suitable for the
Clients for whom we care.
 Provide
individual
accommodation
which
meets
the
requirements of the Health & Social Care Act 2008.
 Arrange where necessary, specialist equipment to maximise
Clients
well
equipment
being,
may
be
choice
and
provided
independence.
whilst
other
Some
specialised
individual equipment may be ordered at an additional cost.
 Provide a welcoming and comfortable home for family and
friends to visit.
 Assist Clients to personalise and equip their rooms as they
wish.
 Promote an atmosphere of encouragement, friendship,
socialisation, and inclusion.
 Each bedroom includes a standard furniture package which
consists of a bed, bedside cabinet, wardrobe, chest of
drawers and armchair. Each bedroom has at least one piece
of lockable furniture and a lock is fitted to the bedroom door.
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If additional furniture is required, the company is able to
order this for the Client at an additional cost. Alternatively,
Clients are encouraged to bring furniture from home
providing the item conforms with current fire regulations and
can be safely accommodated in the room.
Health and Safety
We aim to ensure that we maintain a safe environment and that
safeguards are in place. In the event of a fire, Clients will be
transferred to a safe area within the home away from the fire.
The fire service will be called immediately a fire is detected.
Clients will not be evacuated from the building unless the
situation requires this action or if staff are instructed to do so by
the fire service.
To ensure safety we have regular checks and servicing of our
electrical appliances, call system, lifts, gas appliances and fire
equipment.
We ensure our members of staff are trained on
health and safety issues, fire safety, moving and handling and
infection control. The home is regularly audited by a Health and
Safety
consultant
and
any
action
required
implemented
following these visits.
Terms and Conditions
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Terms and Conditions of Admission are issued to all Clients in
the form of a formal signed contract. Details of the general tariff
of charges are issued to all enquirers to the home and specific
room charges will be discussed and agreed upon on an
individual basis prior to confirming admission. Southlands has a
contract with Leeds City Council and is able to meet the needs
of
Continuing Health
Care
Clients subject
to individual
assessment of need. Additional non care charges are fees for
services to Clients above the normal contracting arrangement
with the Local Authority for Health and Social Care services and
are centred around an individual’s lifestyle choice rather than
needs. The additional non care charges are discussed and
agreed prior to admission and a list of these charges for each
room is available from the General Manager.
Management and Staffing
Westward Care owns Southlands Care Home and has many years
experience in care of the older person. We successfully manage a
full range of services including nursing, intermediate care, social
care and close care apartments. Westward Care has strong
foundations in quality and training and has a reputation for a
strong people culture and philosophy of continual improvement.
The General Manager, Mrs Helen Lewis, has responsibility for the
overall running of the Home and is the Home’s Registered
Manager.
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Helen Lewis joined Westward Care to support our transformation
of Southlands to include the addition of 23 new luxury
independent living apartments and 20 new and refurbished care
rooms. She joined Westward Care after 14 years as a General
Manager of nursing homes in Cheshire and Kent has more than 40
years health and social care industry experience.
The General Manager is supported by the Administrator and a care
team led on a daily basis by Registered Nurses all of whom have at
least two years post registration experience. Our Nurses come
from different nursing backgrounds, which enhance the knowledge
base of a professional team. All nursing staff attend additional
training in order to ensure their skills and care delivery remain best
practice.
Our stable team of Senior Carers and Carers are well trained and
are supported to complete courses on the Quality Credit
Framework. Additional training is given in house and externally in
order to ensure that they are able to meet the ever-changing
needs of our Clients.
Our Housekeeping team have considerable experience and take
great pride in maintaining a pleasant environment for all our
service users. Fresh flowers are regularly arranged throughout the
Home.
Our Maintenance person ensures the continual up keep of our
facility in line with current Health and Safety legislation.
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Looking after the meal service is our experienced Catering
Manager. The catering team prepare fresh meals daily and can
adapt the seasonal menu to meet individual Client’s needs and
preferences.
All staff undergo rigorous selection procedures in accordance with
Westward Care policies before being offered employment. This
includes enhanced disclosure checks by the DBS. Staff are
supported and encouraged to develop their roles through
supervision and performance management procedures.
Complaints and Protection
Westward Care believes that if a Client wishes to make a complaint
or raise a concern they should find it easy to do so. It is Westward
Care’s policy to welcome complaints and look upon them as an
opportunity to learn, adapt, improve and provide better services.
Westward Care Complaints Policy is available and the Complaints
Procedure is displayed in the Home. Details to whom complaints
can be addressed is also included in the Terms and Conditions of
Residence.
In our endeavour to continually improve, we are always open to
ideas and comments relating to our service delivery. Should you
have any suggestions we are always happy to listen to them.
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Periodically, we will ask Clients and their representatives through
surveys, discussions and Clients Forums, their opinion of the
services received and the operation of Southlands. This feedback
will be invaluable to help us to continue to provide a quality
service and action plans are formulated as required.
Please contact us if you would like a summary of this publication in
other formats or language.
Registered General Manager
Mrs Helen Lewis
Southlands Care Home
13 Wetherby Road
Leeds
LS8 2JU
Telephone: 0113 3314571
Name of the Registered Provider
Westward Care Ltd
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Head Office
Pennington Court
Hunslet Hall Road
Leeds
LS11 6TT
Telephone: 0113 3314830
Other Information:
A copy of our latest Inspection Report is available in reception;
please feel free to read it. This and previous reports can also be
found on the Care Quality Commission website:- www.cqc.org.
The public can also contact CQC by telephone on 03000 616161 or
by mail
Care Quality Commission
Yorkshire & Humberside Region
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Web site: www.cqc.org.uk
Email: [email protected]
Insurers:
Hiscox Insurance Company Ltd
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Useful Contacts:
Leeds City Council Adult Social Care
First point of contact Customer Services
Telephone: 0113 2224401
Email: [email protected]
[email protected]
Age UK
188a Woodhouse Lane
Leeds
LS2 9DX
Telephone: 0113 2458579
We hope that the above information is comprehensive, however,
should you require any additional information or wish to arrange a
visit please feel free to contact the home:
Southlands Care Home
13 Wetherby Road
Leeds
LS8 2JU
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Telephone:- 0113 2655876
Email: [email protected]
Or visit our website @ www.westwardcare.co.uk
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