Sandy Borcheller, LVT, CVPM
Fear Free Certified Professional
8 SE 299th St Cross City, FL 32628 – 352.215.1346
[email protected]
Objective
To bring my knowledge and experience to your company.
Experience
Consultant
Tampa Bay Veterinary Emergency Services, Tampa, FL
September 2016 – Present
Consulting, mentoring and coaching the management team
Implement drug free workplace and drug testing for all new hires.
Implemented online staff scheduling software, empowering the entire staff to take
part in their work schedule. Reducing the overtime of the staff member assigned to
scheduling.
Created job descriptions allowing staff to have an understanding of what the practice
expects from them
Developed online staff training, onboarding schedule for new hires, and continuing
education opportunities for staff. Includes phase training procedures.
Developed OSHA protocols, brought compliance to the hospital with protocols and
equipment
Caregiver
Cornelius Scully, Cross City, FL
May 2015 – Present
Maintain the health and well-being of father who at the initial time was living alone.
Now living under my roof, his health is significantly improved allowing my return to
work. The improvement in his health also allows the ability to be on the road.
Hospital Administrator – Chief Operations Officer
Brookhaven Animal Hospital, Vernon Woods Animal Hospital, North Springs Animal
Clinic, Atlanta, GA
December 20113 – December 2014
Bring consistency and continuity to the 3 hospitals.
Establish Brookhaven as an AAHA accredited facility and ensure Vernon Woods reaccreditation.
Empower and encourage staff with AAHA accreditation process.
Develop, train, and implement protocols to be used throughout the group utilizing
the existing technology.
Maintain equipment used within the hospitals.
Make recommendations for additional / replacement of hospital equipment.
Maintain inventory to sustain hospital operations at the Brookhaven location.
Utilize the PMS (Impromed) to a more efficient level than previous within the
hospitals.
Develop and cultivate relationships with vendors to provide the as much as possible
to both the hospital and the staff.
Coordinate continuing education and training.
Ensure daily operations of the hospitals.
Uncovered through reconciling vendor invoices unnecessary sales tax was being
paid by the practice. The amount recovered allowed for the purchase of a hand held
digital dental radiography unit.
Practice Manager
Animal Clinic and Wellness Center, Williamsburg, VA
September 2012 – July 2013
Managing doctors and support staff in an effective and efficient manner in
accordance to corporate direction.
Working with the Medical Director to ensure standards of care, along with any
needed medical changes to care, are communicated to the support staff ensuring all
protocols were followed.
Scheduling doctors and support staff for efficient and effective patient care.
Scheduling kennels staff in the hospital 24/7 to monitor patients & deep cleaning.
Facilitate staff meeting and educational experiences on a consistent basis.
Coach, review and evaluate team member abilities.
Delegate to zone leaders, empower their abilities to make the right decisions.
Compile and submit weekly reports to headquarters.
Ensure staffing requirements, training, and continuing education is fulfilled.
Provide additional training as needed.
Maintain inventory to sustain hospital operations.
Provide quarterly inventory reports to main office.
Maintain the monthly staff budget along with monthly inventory budgets.
Develop a capital expenditure budget to submit for upcoming year.
Negotiate major equipment purchases to receive the best price, training, warranty,
and support.
Sandy Borcheller, LVT, CVPM
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Practice Manager
Beltway Animal Hospital, Jacksonville, FL
August 2011 – March 2012
Ensuring daily operations of the hospital.
Daily invoice audits to identify any possible loss of revenue or opportunities missed
based on set goals.
Identifying needs for training based on audit.
Build a healthy working environment between front and back staff.
Develop continuing education for staff.
Provide OSHA training for staff and identify areas of concern for improvement.
Interact with industry vendors, distributors and manufacturers, relaying information
to the team.
Meet with vendors and cultivate relationships.
Assistant, Technician, Practice Manager
Shamrock Veterinary Clinic, Cross City, FL
April 1993 – July 2011
As a technician/assistant; restrain and assist with patient examinations, perform in
clinic lab testing utilizing Idexx equipment, analyze cytology samples, place and
maintain IV catheters and fluid therapy as directed, monitor and adjust anesthesia
patients as needed, perform and chart dental cleanings.
Develop protocols and training to implement and communicate changes to staff.
Review and revise hospital manual in an effort to predict and prevent unwanted
behaviors amongst staff.
Train staff and oversee OSHA documentation for the practice.
Continue to establish and enforce human resource policies, including the hire and
fire of staff members.
Utilize the PMS (Cornerstone) to a more efficient level than previous within the
hospital.
Developed in conjunction with veterinarians, protocols for procedures to become a
“chartless” practice.
Developed templates within the software providing consistency for the medical staff.
Developed service groups with pick lists to capture all potential revenue.
Maintain inventory and orders based on practice usage. PMS should be used with
set re-order points.
Audits to identify any possible loss of revenue or opportunities missed based on set
goals.
Sandy Borcheller, LVT, CVPM
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Interact with industry vendors, distributors and manufacturers, relaying information
to the team.
Negotiate major equipment purchases to receive the best price, training, warranty,
and support.
Continue to develop marketing strategies to educate the clients and the community
of our services.
Develop and maintain social media marketing including practice website and Pet
Portal communications.
Email referral documents to veterinary professionals & clients at their request.
Payroll duties including wage, benefit, and tax management.
Reconcile statements from vendors prior to payments.
Review vendor statements to ensure hospital is not being overcharged on taxes by
ensuring resale certificates are in place with the vendors.
Education
Certificate of Hospital Management
St. Petersburg College, St. Petersburg, FL
Graduated December 2008
Fear Free Certified Professional
February 2017
Volunteer
Work with Operation Catnip at the University of Florida in surgical assisting when
schedule allows.
Previously assisted the Membership Committee of the Veterinary Hospital Managers
Association. Welcoming new members with phone calls and email communications
to answer any questions they may have.
References
Linda Stoddard, DVM Owner: Shamrock Veterinary Clinic
507.456.3697 – [email protected]
Amy Stone, DVM
352.210.6418 – [email protected]
Jay Empel, DVM Owner: Vernon Woods, Brookhaven, North Springs AH
404.252.1641 – [email protected]
Erica Desai, DVM
214.563.3936 – [email protected]
Susan Lassiter, CVPM
678.704.1860 – [email protected]
Thank you for your consideration!
Sandy Borcheller, LVT, CVPM
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