Agenda Item 4a
Devon & Cornwall Constabulary
Police Authority
Performance Summary
March 2010
HMIC Police Report Card
Region Comparisons:
Domain
Local crime and policing
Protection from serious harm
Confidence and satisfaction
Devon &
Cornwall
Good
Good
Fair
Avon &
Somerset
Fair
Fair
Fair
Dorset
Gloucestershire
Wiltshire
Fair
Fair
Fair
Fair
Fair
Fair
Good
Fair
Fair
Good – Meeting the standard, although there may be minor dips in performance.
Fair – Performance is variable but meets most of the requirements of the standard. Remedial action may be needed.
National Comparisons:
D and C is one of 13 forces with at least ‘good’, ‘good’, ‘fair’ across the three high level assessments.
Just 4 forces received three ‘good’ assessments at the top level.
Report Card
Specific Scores
Prospect for
Improvement
Grades
Prospect for
Improvement
Grades
Domain
Grade
Confidence and satisfaction
FAIR
Improving
Public confidence: all agencies
Fair
Declining
Stable
Service delivery
Fair
Stable
Comparative satisfaction of BME
community
Fair
Stable
Public confidence: Police
Fair
Stable
Meeting the Pledge standards
Fair
Perceptions of ASB
Fair
Domain
Grade
Local crime and policing
GOOD
Reducing Crime
Excellent
Solving Crimes
Good
Visible presence in neighbourhood
Good
Neighbourhood policing
Meeting
Standard
Protection from serious harm
GOOD
Investigating major crime
Meeting
Standard
Suppressing gun crime
Excellent
Suppressing knife crime
Excellent
Solving serious sexual offences
Fair
Improving
Cost per household
Reducing road death and injury
Good
Improving
Proportion of policing cost met from
council tax
Value for money
Improving
Number of police officers and
PCSOs
Total cost of policing
Areas identified within the Assessment where the Force needs to improve:• Domestic Burglary and Sexual Offence Detections
• Violence against a person
• Public perception of levels of anti social behaviour
Low/
Medium
Low/
Medium
Low/
Medium
Low/
Medium
Stable
Revised Force Scorecard
Force Performance Targets
February 2010
Public Confidence – BCS
“The police and local council are dealing with anti-social
behaviour and crime that matter in this area”
46.9% of respondents to the British Crime Survey (12 months to September 2009) answered ‘strongly
agree’ or ‘tend to agree’ when asked ‘The police and local council are dealing with the ASB and crime
issues that matter in this area’.
National Position: 35th/42
MSG Position: 7th/8
Public Confidence
(Public Survey)
“The police and local council are dealing with anti-social behaviour
and crime that matter in this area”
One-year Milestone Target: To exceed 84% of respondents to the public survey who agree that ‘The
police and local council are dealing with anti-social behaviour and crime that matter in this area’
12 Months to Feb 2010:
Force: 77.8%
(65.3% Inc ‘Don’t know’ Responses)
CIOS BCU: 79.2%
Plymouth BCU: 78.5%
Devon BCU: 77.4%
on
ForecastForecast
based based
on last
last 6 data points
6 data points
Forecast based on last
6 data points
There has been a significant
reduction in agreement from the
80.7% seen in December 2008,
although this reducing trend has
been halted recently.
User Satisfaction
Whole Experience
(Burglary, RTCs,Vehicle and Violent Crime)
Three-year Target: To deliver our
services in line with the content and
spirit of the policing pledge
One-year Milestone Target: To exceed an 86% level of
victims who are satisfied with the overall service
provided by the police
Forecast based on last
6 data points
12 Months to Feb 2010:
Force: 84.0%
CIOS BCU: 83.0%
Plymouth BCU: 85.0%
Devon BCU: 83.9%
User Satisfaction
Whole Experience
(Burglary, RTCs,Vehicle and Violent Crime)
Satisfaction Levels by Month
UPDATE
Satisfaction Levels by Crime Type
User Satisfaction
Ease of Contact
(Burglary, RTCs,Vehicle and Violent Crime)
Three-year Target: To deliver our
services in line with the content and
spirit of the policing pledge
One-year Milestone Target: To exceed a 94% level of victims
who are satisfied with the ease of contacting someone who
could assist
Forecast based on last
6 data points
12 Months to Feb 2010:
Force: 95.6%
CIOS BCU: 95.1%
Plymouth BCU: 96.9%
Devon BCU: 94.9%
User Satisfaction
Whole Experience
(Anti-Social Behaviour Incidents)
Three-year Target: To deliver our
services in line with the content and
spirit of the policing pledge
One-year Milestone Target: To exceed an 80% level of
victims of ASB incidents who are satisfied with the overall
service provided by the police
Forecast based on last
6 data points
12 Months to Feb 2010:
Force: 79.6%
CIOS BCU: 77.7%
Plymouth BCU: 82.5%
Devon BCU: 78.7%
User Satisfaction
Whole Experience
(Racist Incidents)
Three-year Target: To deliver our
services in line with the content and
spirit of the policing pledge
One-year Milestone Target: To exceed an 86% level of victims
of racist incidents who are satisfied with the overall service
provided by the police
Forecast based on last
6 data points
12 Months to Feb 2010:
Force: 82.9%
CIOS BCU: 90.5%
Plymouth BCU: 78.0%
Devon BCU: 84.3%
Positive Outcomes
To deliver a positive outcome in at least 33% of all offences with an
expectation that of this 30% of all crimes will be brought to justice
2010/11 Target: To be a leading Force in
delivering positive outcomes for victims
of crime
Target: 30%
Apr-Feb: 33.2%
Offences Brought to Justice Conviction, Caution, Taken
into Consideration, Penalty
Notice for Disorder, Final
Warning
Restorative Justice
+
Target: 3%
Apr-Feb: 3.6%
Positive Outcomes
=
Offences Brought
To Justice
One-year Target: To deliver a positive outcome in at
least 33% of all offences with an expectation that of
this 30% of all crimes will be brought to justice
Target: 33%
Apr-Feb : 36.8%
Restorative Justice Youth and Adult: 3061
disposals April 2009 to
February 2010
• Lead Indicator - Sanction Detection: 30.1% (Stable)
Serious Acquisitive Crime
Rolling 12 Month Performance
Three-year target: To be one of the 10 Forces nationally with the
lowest levels of Serious Acquisitive Crime
One-year Target: To achieve a reduction of
at least 2% in Serious Acquisitive Crime
Apr 2009 to Feb 2010: Force: -16.4%
Cornwall & the Isles of Scilly BCU: -5.9%
Plymouth BCU: -30.0%
Devon BCU: -14.1%
Force:
Robbery: -18.1%
Domestic Burglary: -16.8%
Theft of Vehicle/TWOC: -25.9%
Forecast based on last
6 data points
Theft from Vehicle: -13.2%
Violence With Injury
Rolling 12 Month Performance
Violence With Injury
Apr 2009 to Feb 2010: Force: -6.1%
Cornwall & the Isles of Scilly BCU: -4.5%
Plymouth BCU: -3.1%
Devon BCU: -8.7%
Assault - Less Serious Injury
Apr 2009 to Feb 2010: Force: -10.1%
Cornwall & the Isles of Scilly BCU: -11.0%
Plymouth BCU: -7.6%
Devon BCU: -10.9%
Forecasts based on last
6 data points