Conversation 3 – Showing genuine appreciation
Conversation Planner
STAGES IN THE CONVERSATION
MY NOTES
Setting up & issuing invitation
Who do I want to have the conversation with?
What have they done that I want to recognise and
show appreciation?
How will I word the invitation?
Preparing myself:



Am I clear about what I want to show
appreciation for?
What words do I want to use to express my
appreciation?
How can I show my feelings and make my
appreciation genuine?
Agenda and questions
Questions to understand and appreciate what’s
going on
Questions to explore how to build on this good
work
Questions to consolidate what could happen next
Closing and following up
Closing
Following up:




What is the best way of following up (face-toface? phone call?)
Repeat thanks for what they have done
Summarise any specific actions agreed
Carry out the actions!
www.5conversations.co.uk
Thank you
Conversation 3 – Showing genuine appreciation
Conversation Planner
Potential Questions
Understand and appreciate
What’s going really well for you at the moment?
What’s been your biggest success in the last few weeks?
What’s been your biggest achievement recently?
What’s been your biggest challenge?
What was the situation?
What were the key challenges you faced?
What did you say and do that led to success?
How did you feel as this was happening?
What strengths, talents and skills of yours contributed most to this
outcome?
What’s the learning you take from this experience?
How are you feeling right now?
Thank You! I want you to know that I really appreciate the
contribution you are making, and the skills and commitment you are
bringing to our team
Explore
What other opportunities are there for you to use these strengths,
talents and skills?
How else can we play to your strengths?
How do you want to develop these skills further?
Consolidate
What’s the key insight you have gained from this discussion?
What learning points should we both take away?
What are the action points that we both commit to follow up on?
www.5conversations.co.uk