A free, secure and simple network of
front-line workers in your area
Connect, communicate, collaborate
The challenge
• Communication across agencies can be
difficult and time consuming.
• When a multi-agency approach to client
care is hard to achieve, gaps in a client’s
care can form.
What is Patchwork?
• Patchwork is an online super-charged
contact directory that helps frontline
practitioners connect and coordinate client
care.
• It is free, secure and easy to use.
• It reveals hidden networks.
Patchwork in NSW
• Patchwork has been successfully used in
some FACS districts for over 18 months.
• There are over 4000 agents using Patchwork.
Patchwork in HNE
• Patchwork roll out
began in November
2015.
• There are over 800
agents signed up to
use Patchwork.
• HNE has 4
coordinators and 1
administrator.
Patchwork in HNE
• Network growth is increasing steadily, however client information will
need to be loaded by the registered agent. It is not preloaded.
• There is some onus on the user to update, invite and assist in the
ongoing growth of Patchwork.
• Activate your account.
As at 1/06/16
How does Patchwork work?
•
•
•
•
A frontline practitioner registers
for Patchwork.
A frontline practitioner checks if
their client is already registered,
or registers them on Patchwork,
once consent is given.
Other practitioners can join the
support team around that client,
or be invited to join.
Support workers can then quickly
and easily access each others’
contact details to coordinate
client care.
What information does it store?
• Patchwork stores basic information so clients can
be identified (name, DOB, postcode) and
practitioners can be contacted (name, agency,
work contact details).
• Patchwork is not a case management system.
What about privacy?
• Practitioners are required to follow their
organisation’s privacy, consent and best
practice guidelines and policies.
• Patchwork does not record case management
information.
How does Patchwork help?
• Patchwork helps you visual and track your client’s
support networks.
• It saves you time when collaborating across
agencies.
• It can help you build a team of support for a client.
Who is supporting Patchwork?
Michael Coutts-Trotter
Secretary - Family and
Community Services
Dr Mary Foley
Secretary - Health
Michele Bruniges
Secretary - Education
Simon Officer
Chief Financial & Operating
Officer - Planning & Environment
Anthony Lean
Deputy Secretary - Finance,
Services and Innovation
Simon Smith
Secretary – Industry, Skills and
Regional Development
Andrew Cappie Wood
Secretary - Justice
Michael Pratt
Customer Service Commissioner
NSW
Join Patchwork today
• To sign up
•
Spreadsheet (sent to HNE Administrator)
• Email [email protected]
• Visit www.patchworknsw.net.au
• To practice on the demo site
• Visit https://demo-au.patchworkhq.com/
Login: [email protected]
(replace 1 with …2,3,4…. up to 37)
Password: demo