Filey Surgery
Spring 2017 Newsletter
Why do clinicians run late?
Doctors and Nurses running late is a common problem. It is one of
the top complaints in doctors’ surgeries across the country. Patients
feel they don’t want to waste the clinician’s time by booking a
longer appointment but sometimes end up needing longer than the
standard 10 minute appointment to discuss complicated matters or
more than one problem.
If you think you will need a longer appointment please make this
known to the receptionist when booking your appointment so you
can be allocated more time.
Each appointment is for one patient only, please don’t try and add
extra family members into yours.
Along with seeing patients the Clinicians also have queries and
requests to deal with on a daily basis as well as doing home visits to
our housebound patients, signing prescriptions and reviewing
hospital letters.
Phone Consultations
If you ring and ask for a Clinician to ring you back please remember
it is usually done at the end of surgery unless it is something
extremely urgent. All our calls always shown as a withheld number,
so please bear this in mind if you are requesting a phone call from
the surgery.
Support for patients with memory problems
At Filey Surgery on the second and fourth Thursday each month we
hold a memory advice service, run by the Alzheimer’s Society, for
patients and carers. If you feel this would help you or anybody you
know please speak to reception for an appointment.
Memory Café in Filey
The Memory Cafe provides information about living with dementia
and other services available locally in an informal and comfortable
environment. A Memory Cafe is also a place to relax, socialise and
meet other people with dementia and their carers.
It is open the last Tuesday in each month 2pm to 4pm for a cuppa
and chat. There will be a support group worker for people to meet
with and get advice. More information is available at
www.alzheimers.org.uk or email address
[email protected]
Mum’s to be reminder
All ladies from 16 weeks pregnant are now eligible for a whooping
cough vaccine. Please make an appointment at reception.
Important dates over
Easter & Spring Bank
Holidays
The surgery will be closed on
Friday 14th & Monday 17th April
also
Monday 1st & Monday 29th May
We will be open as usual on all the
other week days.
If you require urgent health care
whilst we are closed you can ring
111 for advice or an appointment
at the Urgent Care Centre at
Scarborough Hospital.
There is also a GP Access Centre at
Bridlington Hospital which is
Open from 8am to 8pm every day.
The Surgery will be
closed on the
afternoon of
Tuesday 9th May
for staff training.
If you need urgent
medical advice whilst
we are closed please
call 111 and you will be
connected to the Out
of Hours Service.
We are more than just a doctor surgery
Meet some of our team
My name is Gill
I am your Nurse Practitioner
surgery
I can some
treat of
lots
medical problems which in the past, only doctors were
Meet
ourofteam
able to deal with. If you need any help with minor illnesses or conditions
you may be able to see me instead of waiting to see a doctor. I can
prescribe medication if necessary. Ask at reception for an appointment.
My name is Laura-May
I am your Clinical Practitioner
I treat minor ailments in the surgery but I can also do some home visits
which a doctor may have done previously. I can arrange hospital
admissions if necessary and I work closely with the GPs.
My name is Donna
I am your Healthcare Assistant
I carry out procedures like taking blood samples, blood pressures and urine
for analysis. I also do some dressings, ears syringing, vaccinations ECG’s
and general health and wellbeing checks.
Medicines and Dehydration
Taking certain medicines if you develop dehydrating illness can result in
you developing a more serious illness.
 Ace Inhibitors: a medicine for high blood pressure and heart
conditions. Examples: names ending in ‘pril’ such as Lisinopril,
Perindopril, Ramipril.
 ARBs: a medicine for high blood pressure and heart conditions.
Examples: names ending in ‘sartan’ such as Losartan, Candesartan,
Valsartan.
 NSAIDs: Anti-inflammatory pain killers. Examples: Ibuprofen,
Naproxen, Diclofenac.
 Diuretics: sometimes called ‘water pills’ for excess fluid and high
blood pressure. Examples: furosemide, Bendroflumethiazide,
Indapamide, Spironolactone.
 Metformin: a medicine for diabetes.
Having two or more episodes of vomiting or diarrhoea can lead to
dehydration, (if you are sick once or have diarrhoea once then you are
unlikely to become dehydrated), in these cases you should temporarily
stop taking the medicines listed. It is very important that you re-start your
medicine(s) once you have recovered from the illness. This would normally
be after 24 to 48 hours of eating and drinking normally. When you re-start
your medicines, just take them as normal: do not take extra for the doses
you have missed. If you are concerned please phone for advice.
Missed Appointments
Each month the surgery has
around 6000 appointments
available for booking.
From1st January 2017 to 28th
February we had 281 missed
appointments, this is 3365
minutes of wasted clinician’s
time. As many of you know we
are a very busy practice and all of
our appointments are valuable.
All we ask if you are unable to
attend is a simple phone call or
text to cancel your appointment.
We do appreciate some
appointments are made well in
advance but text reminders can
be sent as long as we have the
correct mobile number.
Staffing News in
Spring 2017
As some of you may know Sister
Rachel Barker has left the surgery
after 22 years at the practice.
Rachel will be missed by all the
staff at the surgery and we would
like to wish her success and
happiness for the future.
Amy Horton has moved from
Reception and has joined our
Nursing team and is training to
become a fully qualified Health
Care Assistant.
In February Dr Rhiannon Beynon
joined as our new GP registrar,
she will be with us until August
this year to complete her
training.
Dispensary would like to
welcome Christine Craig who
joined the surgery in November
2016 from St Catherine’s Hospice,
and the Administration team
would like to welcome Amanda
Cowling who will be doing a
variety of jobs in a very busy but
unseen part of the surgery.
We would like to
welcome all our new
members of staff