Nexthink V5 Demo
ITSM – Problem Avoidance
Situation
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It’s Wednesday morning
End-user computing team pushed last night a new version of our internal
ERP application (developed internally) with SCCM 2012. The push was
done to a first set of machines to validate the pre-prod tests before going
for a wider deployment.
The migration should be transparent for our users as it’s only a bug fix
release.
How to know if anything is wrong for anyone following this update?
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Ideally before users would start calling the helpdesk
Early enough to react fast to minimize our business impact
Want to have visibility of every users facing the issue, not only from those who would
report it
Solution
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With Nexthink IT Analytics all the activities of all applications connecting to the
network (or not) are collected and automatically analyzed globally and per IT
service as well as per location and business department.
These analytics are running continuously without any specific configuration, for all
users, all applications, all the time. And independently from any infrastructure
change. So no need to do anything before or after our ERP application update. If
something is wrong Nexthink will let you know.
With Nexthink Portal our operation team has a Real-Time IT Analytics dashboard
always on in the room on a large flat screen. Any yellow or red indicators will mean
that users are currently experiencing issues with the ERP application.
Issues for our users coming whether from the network, the servers, the devices or
the applications are consolidated in this single plane-of-glass view in Nexthink
Portal allowing to quickly understand a particular situation. With Nexthink Finder
we can drill-down into the details and in a few clicks we gather the necessary
insight to take the most appropriate actions early enough to fix the problem
quickly and avoid massive further business impact
Integration with SCCM 2012 can allow a finding in Nexthink to be automatically
exported as a collection (devices and users) for immediate action (install, uninstall,
config change,…)
Already 15.2% of ERP Users Having Issues
Let’s Drill-Down into the Finder and understand
they are facing application crashes
Crashes are the only cause for the
service to be problematic at this time
Let’s search if this has anything to do with
the new version of the ERP application
A google-like search is showing the 2 versions (binaries)
with only the new one reporting crashes
Let’s understand from which devices
16 so far are having problem using the
ERP application
Here is how you can drill-down even
deeper into to crash events
As everything in Nexthink, it’s real-time and easily accessible with
search and contextual drill-down or filters
Let’s roll-back this problematic version not only on those having
used it but on all devices where it’s been deployed
We drill-down to all devices from the
package that pushed the new version
And we have 45 devices so we can be proactive here rolling back
even before the problem is experienced or reported
With SSCM 2012 Plug-in it’s an
Automatic Task…
Credentials to Access SCCM
Connecting to SCCM…
Connected to the SCCM Database
Create a New Collection or Insert
Devices into an Existing one
My new Collection
Creating the Collection with the Device
List from the Finder
And Here it is in SCCM Ready for the
Roll-Back Task!