OARE Module 3 Appendix:
Access Problems and Solutions for
Full-text Articles
Via OARE, the Journal of Forest
Research has been opened.
When attempting to open a fulltext article, the publisher –
Springer - has requested a fee
to purchase the article. .
Access problems can be caused by:
• Access to the journal has a blocked popup
message
• LOGIN does not work properly because, after
opening another R4L program, the cache was
not cleared (no access to the Content portal)
• Problems with local systems (configuration of
user institution’s firewall, configuration of
browser)
• Failure to properly LOGIN with the institution's
User Name/Password
• Titles not included in publishers’ offer
• Technical problems at the Publisher's website
Problems opening the journal from the
publishers portal (popups)
• For security reasons, some computers are
configured to block pop-ups
• If a small window opens at the top of the screen,
select the option to ‘Allow popups’ and then click
on ‘Done’
Clearing Cache Instructions
• You previously have logged into another R4L
program - that uses the same login page.
• After closing AGORA, ARDI or HINARI, you get the
following message when trying to login to OARE:
• Clear the Cache memory of the web browser; see example from
Google Chrome:
• After doing these steps, close the browser completely – to clean
the cache. Then open the browser and login to OARE.
Institutional Firewall Problems
If problems persist, please can you contact your
computer department as the problem may be on
your side, probably with your firewall. Check that
your firewall does not block proxies, or at least
allows our proxy server, otherwise you will not be
able to login. Please check that your firewall
permits access to the OARE host and domain
names:
• www.unep.org
• oare.research4life.org
• oarelogin.research4life.org
• stsr4l.who.int
Otherwise, you will not be able to login properly
and access OARE’s full-text articles.
The Logged in from: … message confirms that
you have completed the login. You also can
confirm login by viewing the url (web address) at
the top of the page that will read:
oarelogin.research4life.org…
To view access to the specific
journal and issue, open the J of
the Journals collection list.
Now opened is the link to the Journal of
Forest Research in the J section of the
Journals Collection A-Z list. We have
confirmed that there should be access to this
journal and the required volume/issue.
Another method of checking
is to locate Springer by
opening the Publisher list.
A second method to check access is to
open the Publisher’s list of journals via
the Publisher option. We will open this
directory and then click on the Oxford
University Press Journals listing.
By scrolling down the Browse Publisher –
Springer list, we confirm the access to the
Journal of Forest Research and the
specific volume/issue.
This is an example where Springer has
not granted access to their journals.
Note the ! Boxes in the All Items listing.
This is a sample email – to
send to [email protected]
To make a screen capture, use the Snipping Tool – go to
Programs, (Windows) Accessories, Snipping Tool
Updated 2015 03
After you open the Snipping Tool, click
on New and the screen becomes opaque,
If you click on New again, you can select
what you want to capture/save – by
holding down/dragging the curser. Make
sure you include the url of the webpage.