Your ASK4
Internet Guide
PLUS:
2013/14
Calendar
1.Your
Inclusive Package
1
YOUR
INCLUSIVE
PACKAGE
Welcome to ASK4, your Broadband Internet provider
WIRED
Speed
12
Mb/s
Over your wired
connection
No download limits
Watch digital TV
via Broadband
See 4TV tab for details
T1-1
Record your favourite
programmes
2.How
to Connect
2
HOW TO
CONNECT
Collect
Cable from
hall reception
NO
Wired
Signup
Do you
have an
Ethernet
Cable?
Connect
Cable to both
computer and
wall socket in
room
Follow Wired
Troubleshooting
flowchart
NO
Open
your web
browser
WiFi
Signup
where
available
NO
Search
for an
ASK4 WiFi
Network
ASK4
WiFi
network
appears
NO
Refer to WiFi
Troubleshooting
flowchart
T2
Signup
page
appears
Connect
to ASK4
WiFi
Network
Refer to WiFi
Troubleshooting
flowchart
Go
through
signup
wizard
Account
created
and internet
connection
activated
3.Are
you having trouble connecting?
3
Wired Connection
TROUBLE
CONNECTING?
– WIRED
End
NO
Try
another
cable
Contact
ASK4
Support
No
Wired
Connection
NO
Device has
an Ethernet
YES
Network
Adapter?
Issue still YES
exists?
Test
second
wall socket
in room
(if applicable)
NO
Restart
Computer
Check
Ethernet cable
is securely
connected to
wall socket
Is Ethernet
network
adapter YES
showing
connection?
Disable
WiFi
Network
Adapter
Issue still
YES
exists?
NO
End
T3
Contact
ASK4
Support
End
4.Are
you having trouble connecting?
WiFi Connection
where available
End
NO
Customer
connecting
YES
in coverage
area?
Contact
ASK4
Support
No
WiFi
Service
T4
NO
Device has
a WiFi
Adapter?
NO
Contact
ASK4
Support
NO
YES
ASK4
wireless SSID YES
is visible?
4
TROUBLE
CONNECTING?
– WIFI
Move to
coverage
area and
try again
Restart
wireless
network
adapter
Contact
ASK4
Support
Issue still
YES
exists?
NO
Connect
to ASK4
WiFi
SSID
Connected
YES
Successfully?
Open web
browser and
sign up if
required
End
End
5.Still
having trouble connecting?
Here to
help...
Call
0114 303 3232
Geographical Number
(rate is dependent on your
network provider)
Request a
callback via
Text
07797 800 545
(rate is dependent on your
network provider)
Email
[email protected]
(FREE)
Our support team operates on a 24/7/365 basis and
is always happy to help, whatever the query may be.
We aim to answer the majority of calls within 1 minute and respond to texts within 2 hours.
T5
5
STILL HAVING
TROUBLE
CONNECTING?
6.My
Account and Student Portal
Verification
Student Portal
You will need to verify your account
The ASK4 Student Portal will advise you on:
for legal and security purposes & so that we can ensure you stay safe online
• Wired – every 3 months
• WiFi – WiFi verification is required after 24
hours of not using your WiFi connection
(where available)
HOW TO MANAGE YOUR ACCOUNT
Visit: portal.ask4.com > MY ACCOUNT
Account information
Buy Add-ons
Edit my details
Manage credit cards
Manage my devices
Upgrade my broadband
T6
The Student Handbook
Shop and products
User Guides for all of our services
and products
General FAQs
Sign Up Wizard
ASK4 Support and
Help Centre
Payment history
My Account –
Manage your account,
devices, products, add
on’s, voice credit and
track any support issues
Support tickets –
Upgrades, Add-ons
Monitor any reported issues
ASK4 News
Call and Text
Handling Statistics
Events In Your Area
ASK4 Procedures such as complaints
procedures
6
MY ACCOUNT
AND STUDENT
PORTAL
7.How
to set up
4TV allows you to watch over 50 digital Freeview
TV and radio channels through your device via the Internet.
Includes:
PLUS MANY MORE!
T7
4TV works on the
following platforms:
FAQs
How to set up 4TV on
your device
•
•
•
•
Can I record TV programmes? Yes you can! Please visit
https://portal.ask4.com.
Visit - http://portal.ask4.com
for step by step guidance
Windows XP, Vista, 7 & 8
Mac OS X (pre-Lion)
Linux
iOS for iPhone and iPad
Do I require a TV licence? - You are
advised to contact the TV licensing
authority www.tvlicensing.co.uk
for more information.
Please Note: we do not support the
use of a HDMI cable from your
device to a television
7
HOW TO SET
UP 4TV
8.Upgrade
Speeds
ADVANCED
30Mb/s
BROADBAND
•100Mb/s – Super-fast Broadband
•70Mb/s – Even Faster Downloads
•30Mb/s – Faster Downloads
£80.00
ELITE
70
Mb/s
ONE OFF
PAYMENT
FOR
BROADBAND
THE YEAR
£150.00
HOW TO UPGRADE:
VISIT:
http://portal.ask4.com
My Account
Upgrade my Broadband
Or
Call ASK4 Support - 0114
T8-1
303 3232
ULTIMATE
100
Mb/s
BROADBAND
£430.00
8
UPGRADE
SPEEDS
9.Products
and Add-ons
To purchase any additional extras please visit http://portal.ask4.com
- £15
OFF
ONE ENT
PAYOM
E
R LIF
F
ASK4’s 4Backup solution enables
you to ensure all your important
documents and personal files are
backed up in a remote secure location.
Easily retrievable from any location and
with real-time updating.
http://portal.ask4.com –
My Account – Buy Add On’s.
- £15
Xbox, PS3 or Wii? Connect a phone or
a 2nd PC? Connect up to 4 additional
devices to your ASK4 account
with 4Connect.
OFF
ONE ENT
AR
PAYM
HE YE
FOR T
T9-1
http://portal.ask4.com –
My Account – Buy Add On’s
- £65
(if not Inclusive within your room)
ONE
OFF
4Voice is ASK4’s VoIP
PAYMENT
(Voice over Internet
FOR THE YE
AR
Protocol) telephone
system. 4Voice enables
customers to make free calls
to other 4Voice handsets and
make calls to national or international
landlines and mobile telephones at
reduced rates compared to BT.
http://shop.ask4.com and
http://portal.ask4.com for credit,
tariffs and step by step guide
WiFI - £40
(or £50 inclusive of 4Connect)
You can purchase wifi when you create
your account via the sign up wizard
or through my account on http://
portalask4.com
9
PRODUCTS
AND ADD-ONS
10.Gaming
and Consoles
- Included with
every Broadband connection
4Gaming enables ASK4 customers to
access the leading game servers for free,
giving you the opportunity to play against
other gamers both on and off the
ASK4 network.
If you would like to use a games console
to play online then the console must be
registered to your ASK4 account.
Game servers available via “My Account”
on http://portal.ask4.com
T10
10
GAMING AND
CONSOLES
11.Personal
WiFi Access Points
If you would like to use WiFi in your room, we would recommend
using a WiFi access point (WAP) if we don’t provide a WiFi
connection at your accommodation. If you have a router
already, this can be configured to act as a WAP.
Using a router configured in its default set-up can cause
problems for fellow students, so please take a look at our
handy guide before connecting it: http://portal.ask4.com/wap
If you would like to purchase one, please visit our shop
http://shop.ask4.com or you can get your own from any
electrical retailer, such as PC World.
T11-1
11
WIFI
ACCESS
POINTS