+
Patient survey
October 2016
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Responses

453 responses
Age of respondents
300
0.3
250
0.25
200
0.2
150
0.15
100
0.1
50
0.05
0
Male
Female
0
under
18
18-29
30-49
50-64
65+
+
Urgent appointments
The last time you made an urgent appointment to see
a GP how long did you have to wait?
more than 5 (working)
days
2%
3 - 5 days
9%
1 - 2 days
23%
Same day
66%
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Routine appointments
Wait for routine appointment
More than 5
(working) days
15%
same day
11%
1 - 2 days
35%
3 - 5 days
39%
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Enough time?
450
400
350
300
250
200
150
100
50
0
I had enough time
GP
Nurse
391
300
I would have liked more
time
41
6
+
Good at listening: GP
S/he was neither good
or poor at listening S/he
was neither good or
poor at listening
3%
S/he was poor
at listening
S/he was poor
at listening
0%
S/he was very poor
at listening
S/he was very poor
at listening
1%
S/he was good at
listening S/he
was good at
listening
19%
S/he was very good at
listening S/he was very
good at listening
76%
S/he was very poor
at listening S/he
was very poor at
listening
1%
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Good at listening: Nurse
S/he was neither
good or poor at
listening
4%
S/he was poor at
listening, 3%
S/he was
S/he was very
very poor poor at listening
at listening
1%
0%
S/he was good at
listening
21%
S/he was very
good at listening
73%
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Website
61% never used the website
Do you use the Practice Website:
www.gpjerichotwo.co.uk?
Use it
regularly
11%
Use it sometimes
28%
Never heard of it
28%
Heard of it, but never
used it
33%
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Patient Access system
74% NOT used it
Don't know about it
- please can I have
more information
6%
Don't have access
to the internet
1%
Yes
25%
No
68%
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PPG
78% not interested
Yes, I am
already a
member
8%
Yes, I would like to join
4%
Yes, but I am not
interested
25%
No, thanks but I am not
interested
52%
No, but I would
like more
information
11%
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Friends & family test
How likely are you to recommend our GP practice to friends and family if they needed
similar care or treatment?
Extremely
Neither
unlikely
likely nor
2%
unlikely
4%
Unlikely
1%
Likely
22%
Extremely
likely
69%
Don't know
2%
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So:

Appointments – good access for both urgent and routine

Enough time? Yes

Listening – very good

Website usage & knowledge very low

Patient Access – not well understood, several comments
about difficulty registering and use of repeat prescriptions

PPG – limited interest!