Glasgow City Council
The development of self directed
support systems in Glasgow
Glasgow City Council
Personalisation and Individual Budgets
The Changing Lives Report (2006), arising from the 21st
Century review of Social Work Services, sets out the
personalisation of Social Services as a key theme for the
modernisation of Social Services.
Glasgow City Council
Principles
• Individuals and families know best what they need and want
• People with support needs can and should be able to be full
and active members of the community.
Glasgow City Council
Personalisation & Individual Budgets
The aspiration of personalisation/self directed support is to give
individual service users choice and control over how they live
their lives.
Individualised budget is a tool by which service users can
direct their own support.
Individuals alone or with their families are freed up to develop
their own networks of support.
Glasgow City Council
Concepts & thinking behind the RAS
Who gets what and why ?
Local Authorities must create a new way of deciding
openly who gets what amount of money in their individual
budget and why.
City Chambers
Needs = £ ?
Glasgow City Council
Concepts & thinking behind the RAS
We should provide a fair and reasonable level of help in
open transparent ways
• People with similar needs for help should receive similar
levels of money – equity
• However we recognise we need to work within set
budget therefore Individual budgets – sustainable
allocations
Glasgow City Council
Introducing
A very different resource
allocation system
• Resource Allocation System (RAS)
• Self Evaluation Questionnaires (SAQ)
19 March 09
AMM/MW
Glasgow City Council
Problems with current approach
to resource allocation
Does not tell people what level of funding they have available.
This stops disabled people from deciding for themselves how
they want to be supported.
Glasgow City Council
Apply the concepts & thinking behind the RAS
Glasgow City Council
Service user defined outcomes
Quality of Life
•Feeling safe
•Having things to do
•Seeing people
•Staying as well as you can
be
•Living where you want/as
you want
•Dealing with
stigma/discrimination
Process
•Listened to
•Having a say
•Treated with respect
•Treated as an individual
•Responsiveness
•Reliability
Change
•Improved confidence and
skills
•Improved mobility
•Reduced symptoms
Glasgow City Council
Outcomes-based Support Planning
Outcomes-based Support Planning is about:
• discovering the outcomes for the person.
• an outcome being that the person
wants to change or achieve something
to make their life better.
Glasgow City Council
Got my money - what can I buy?
Support Plan
Outcomes
Glasgow City Council
For Finance, It’s Easier to Say What You Can’t Do !
You can’t spend your cash payment on the following:
Illegal activities
Gambling
Financial Investments
Nothing for which you receive another benefit
Glasgow City Council
Managing the individual budget
Direct Payment
Direct Payment Direct Payment
(Agent)
(Trust)
Broker
Individual
Care Managed
Service Fund
Glasgow City Council
Monitoring and Audit
• Light Touch approach
• First bank statement and
three-monthly thereafter
• Proportionate to amount
• Annual audit attended by finance and care
manager
Glasgow City Council
What we are monitoring
• That the spend is consistent
with agreed Support Plan
outcomes
• That the account is being managed in accordance with the
Payment Agreement
Glasgow City Council
Case studies
Glasgow City Council
Thank you for listening
Happy to answer
any questions