Research Monitoring and Evaluation Officer
Job Description
JOB TITLE:
Research, Monitoring and Evaluation Officer
HOURS OF WORK:
22.5 hours per week
Occasional evening and weekend work may be required
SALARY:
NJC 28-32 £24964 - £28485
PLACE OF WORK:
The Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ
with travel across the region
RESPONSIBLE TO:
Director of Corporate Services
RESPONSIBLE FOR: N/A
Aims of the Post:
To lead on enhancing and improving the research, monitoring and evaluation function of The Care
Forum across all teams by developing capacity and good practice within those teams. Leading on
the development of systems to achieve better reporting on impacts the postholder will train and
develop staff to quality assure all research and evaluation work across the organisation.
Main tasks:
1. Leadership and Strategic development
1.1. To lead the SMT and Team Managers in discussions on TCF-wide practice on Research
and Evaluation.
1.2. To advise the SMT on how R&E can meaningfully add to the strategic and business
plans of TCF.
1.3. To advise of systems used to collate and report on data with a view to improving
efficiency and a process of continuous improvement.
1.4. To work with team managers to collate an overall picture of TCF’s impact, reach and
performance against its equalities objectives.
1.5. To disseminate emerging research and data on new approaches to VSS, health and
social care and patient and public involvement.
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1.6. To provide evaluation and research data to assist the SMT to write successful funding
applications.
1.7. Crucial to the role will be the requirement to develop and maintain effective working
relationships with internal stakeholders in order to train and develop practices within
each team.
1.8. To maintain effective contacts with local and national research resources and networks
and to represent TCF’s interests on appropriate external working groups and forums
including research advisory groups on questions of outcome measurement / evaluation
design, and the production of statistics in Health and Social care.
2. Delivery of activities and services
2.1. Work with the Team Managers to design appropriate research and evaluation systems
to meet their contracted standards on evidencing outputs, outcomes and impacts.
2.2. Work with team managers and their team members to provide training and support to
ensure that the TCF-wide quality standards for research and evaluation are achieved in
line with the TCF’s aims and objectives.
2.3. Produce high quality written and verbal quantitative and qualitative reports as requested.
2.4. Participate in the roll out and development of TCF’s Team Performance management
dashboard, contributing to aims and processes on research, monitoring and equality.
2.5. Report on progress on TCF-wide research and evaluation to the SMT and/ or Board of
Trustees.
2.6. Lead and undertake projects as appropriate.
2.7. With colleagues, plan, implement and review the research and evaluation elements of
work plans at The Care Forum.
3. Develop and provide The Care Forum’s research and evaluation functions
3.1. To act as a source of guidance and support to Team Managers on the development of
research and evaluation within their own teams.
3.2. To oversee and support the implementation of minimum quality assurance standards
across all teams.
3.3. To support each team to collate, analyse, interpret and report on qualitative and
quantitative data, including stories and anecdotes, from a wide range of sources (such
as the GP patient and participation groups, community consultation exercises, specialist
service user focus groups, clinical and social care practitioners, online surveys and
service monitoring reports) to create a body of evidence that the SMT and Board of
Trustees can use strategically to improve services.
3.4. Working with The Care Forum’s Marketing and Communications Lead to, write and
publish regular research briefings, newsletters and ebulletins to a range of audiences
using a range of media.
3.5. Support team managers to collaborate and share relevant data with other evaluation
functions, such as the Healthwatch England hub, Joint Strategic Needs Assessment
lead officers and West of England research institutes.
3.6. With Team Managers and VSOs, co-ordinate, develop and manage the involvement of a
wide diversity of volunteers in research and evaluation.
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3.7. Work within the Data Protection Act, The Care Forum’s data protection and
confidentiality policies and national research ethics requirements and guidelines.
4.
Income generation
4.1 Working in partnership with the Director of Corporate Services, to plan and promote the
Research and Evaluation Service to potential customers.
4.2 Contribute to the setting of the research and evaluation budgets, ensuring that all work
is undertaken generates a small surplus.
4.3 Undertake short-term project work or oversee and line manage work undertaken by
temporary or sessional staff.
4.4 If new longer-term contracts are achieved, recruit, induct and line manage staff to deliver
those contracts.
4.5 Foster good partnership working relations with existing and emerging research
partnerships (such as West of England People and Research and the Academic Health
Sciences Network) with a view to developing joint projects or business opportunities.
4.6 Provide input on approaches to evaluation and outcomes measurement as part of
development and fundraising bids, and subsequently to assist on the evaluating new
areas of work arising from TCF’s successful development bids. This may involve
designing new research tools for use by staff internally.
4.7 Assist in the design and implementation of systems required to set up new projects.
5.
Other tasks
5.1. Act at all times as a positive and proactive ambassador for The Care Forum and all its
services.
5.2. Work within and demonstrate a strong commitment to the aims and objectives, key
values, anti-discriminatory and equal opportunities framework, and other policies of The
Care Forum.
5.3. Work within the wider staff team of The Care Forum, attend staff meetings and
participate in training opportunities appropriate to the post.
5.4. Be motivated and flexible and use your organisational skills to plan your own workload
within the priorities and goals set by your line manager.
5.5. Be aware of priorities in own work and those of the wider organisation in order to be
flexible to meet the overall needs of the organisation.
5.6. This job description is an outline of the main duties of your post, and you may be asked
to undertake other work consistent with your role.
5.7. Travel as required in connection with this post.
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Person Specification
Research and Evaluation Co-ordinator
This person specification outlines the principal experience, skills and knowledge that the post
holder will need in order to successfully undertake the work of this post.
Essential/
Desirable
Criteria
Experience
1. Paid or unpaid work within the voluntary, health and/or social care sector
2. Research experience in the fields of equalities, health, social care and
wellbeing.
3. Extensive research, monitoring and evaluation of services and development of
evidence-based practice, gap and needs analyses
4. Working within the Data Protection Act, confidentiality policy and national
research ethics guidelines
5. Project Management
6. Applying for funds for research or negotiation contracts for the delivery of
research projects
7. Negotiating and working at a strategic level
8. Working with teams to build their capacity and skills, including training and
writing guidance documents
9. Publicising research to a wide range of different audiences using tailored,
accessible communications methods and facilitating public involvement
10. Organising, facilitating and presenting confidently at a range of meetings,
seminars and events to different audiences
11. Experience in the use of a range of IT packages, including word processing,
desktop publishing, production of publicity and training materials,
spreadsheets, email and internet, established and emerging social media
12. Be able to develop, populate and maintain databases
13. Experience in undertaking literature reviews and abstract/precis writing
Skills
20. Excellent verbal and written communication skills, including sourcing, writing,
producing and designing written and electronic reports and web content and
working to a high degree of accuracy
21. Building and sustaining strong working relationships with colleagues, team
members, volunteers, clients, other organisations and senior officers
22. Co-ordinating, prioritising and working under pressure and to deadlines
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23. Working effectively both as part of a team and on own initiative
24. Collecting, recording and presenting information in a methodical and structured
way using high-level IT skills
25. Travelling efficiently locally, across the region and to other regions
Knowledge
26. Good working knowledge of the structures, roles and responsibilities of
statutory and non-statutory bodies and policies in the health, social and
community care field, and the role of the voluntary and community sector
within them
27. In depth understanding and working knowledge of data protection legislation,
confidentiality policy and research ethics
Qualifications
28. A degree or equivalent in an appropriate subject, including research methods,
statistical analysis, and report on findings
Equal Opportunities
29. Strong commitment to equal opportunities and non-discriminatory practice,
including gender, race, sexuality and/or disability equality, and experience of
implementing this in own work and service delivery
30. Clear understanding of nine characteristics enshrined in the Equality Act 2010
and of the barriers to accessing services experienced by disabled and older
people, people with learning difficulties and people with others of the nine
characteristics and in other equalities groups
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