General Information
Contact Us
View your utility account details online
The Utility Account Lookup is a convenient way
to view your account details online, anytime,
anywhere, from your computer or mobile device.
It’s fast, easy and secure! Visit
toronto.ca/revenueservices and select Utility
Account Lookup.
IMPORTANT
INFORMATION
Monthly billing option
The City is offering homeowners the option to
receive their utility bills on a monthly basis as
part of a one-year pilot program. Visit
toronto.ca/utilitybill for more information.
Accessibility
The City is committed to providing accessible
programs and services for all its residents. If
you have accessibility needs, please let our
customer service representative know how we
can assist you. Please call 311 - Tax & Utility
Inquiry Line or TTY at 416-392-0719. Visit
toronto.ca/accessibility to learn more.
Tax and Water Relief Programs
The City offers assistance programs for low
income seniors and low income persons with
a disability who own a residential property. For
more information, visit toronto.ca/propertytax or
call 311.
Ways to pay your utility bill
You can pay your utility bill at banks or financial
institutions through Internet and telephone
banking, at an automatic teller or in person. You
can also pay by mail and at City Hall and civic
centres. If paying by mail, telephone, Internet
banking or at an automatic teller, please pay
before the due date to ensure payment reaches
the City’s offices on time.
You can also sign-up for the Pre-Authorized
Utility Payment Program and have your bill
payments withdrawn automatically by your
financial institution on the due date. Visit
toronto.ca/utilitybill for more information.
If you have sold a property and purchased
another, please be sure to change your account
information with your financial institution. If you
do not update your information, your payments
will be applied to the wrong account and you will
incur loss of the early payment discount and/or
fees.
For Water Service Information
For emergencies, watermain breaks, basement
or sewer flooding, problems with water pressure,
discoloured tap water, leaking or broken water
meters, or leaking fire hydrants, please see
customer service information below.
For Solid Waste Information
For information about solid waste programs,
including collection schedules, missed collections
or to request an exchange, repair or additional bin,
please see customer service information below.
Call 311 for General Information
24 hours a day, 7 days a week
Phone within Toronto city limits:
311
Phone outside city limits:
416-392-CITY (2489)
TTY customers:
416-338-0TTY (0889)
Fax:
416-338-0685
Email:
[email protected]
Always call 911 for fire, ambulance or emergencies.
For Utility Bill Information
Contact a customer service representative for
questions about your utility bill. Please have your
utility account number available.
Visit toronto.ca/revenueservices and use the Utility
Account Lookup to check your account balance,
current and previous billing amounts, payment
details, due dates and more.
Call 311 Tax & Utility Inquiry Line
Monday to Friday, 8 a.m. - 6 p.m.
Phone within Toronto city limits:
311
Phone outside city limits:
416-392-CITY (2489)
Fax:
416-696-3605
TTY:
416-392-0719
Email:
[email protected]
Website:
toronto.ca/utilitybill
Mail:
City of Toronto
Revenue Services, Correspondence Unit
5100 Yonge Street
Toronto ON M2N 5V7
March 2017
UGBR (3-17)
Toronto Water &
Solid Waste
Management Services
Utility Bill
Solid Waste Management Services
Toronto Water
2017 Water Rates
Toronto City Council has approved a 5% water
rate increase effective January 1, 2017.
2017 Metric Water
Rates
Rate if paid
on or before
due date
Rate if paid
after due date
$ 3.6225/m3
$ 3.8131/m3
General Water Rate
Applied to all water
consumption, including the
first 5,000 m3 of industrial
consumption
Industrial Water Rate
Applied to water consumption
over 5,000 m3 for businesses
participating in the Industrial
Water Rate program
$ 2.5356/m3
$ 2.6690/m3
How the money is spent
Toronto Water is solely rate supported,
meaning the fees you pay for your water help
the City continue to provide quality drinking
water and wastewater services, while dealing
with the impacts of extreme storms and aging
infrastructure.
In 2017, Toronto Water will spend:
$580.6 million to provide an estimated
433 billion litres of safe drinking water
$139 million to manage stormwater, including
initiatives to help prevent basement flooding
and improve the quality of stormwater
released into our waterways
$582.7 million to collect and treat an
estimated 397 billion litres of wastewater
Visit toronto.ca/water to learn more.
Track your water
use online
Want to track your water
use, find leaks and look
for ways to save money?
Log on to view your water
use, anytime, anywhere, at
toronto.ca/mywatertoronto.
Stormwater
management
Stormwater is rain and
melted snow. When
not absorbed into the
ground, it flows from
properties onto streets
and down storm drains
through a complex
system of pipes, ending up in a local waterway
or, in some cases, at a wastewater treatment
plant. Managing stormwater requires significant
planning, infrastructure and maintenance.
An increase in the number of extreme storms,
combined with more paved surfaces, means more
water is making its way into the sewer system.
This can contribute to flooded basements and the
potential for poor water quality in local waterways
including Lake Ontario.
What the City is doing:
yy Upgrading the sewer system, which in some
areas of the city is more than a century old and
needs repairs or upgrades.
Final 2017 User Fees, Rates and
Rebate
City Council approved a 2.2% blended rate
increase effective January 1, 2017. At its February
2017 meeting, Council approved changes to the
Single Family bin rebates. The new bin rates with
rebate adjustments are noted in the chart below.
These changes will be reflected on bills issued
after March 1, 2017.
Single Family Curbside Rates (2% increase):
Garbage Bin Approved Approved Bin Fee
Size
Rate
Rebate (Net Cost)
Small
$249.67
$227.01
$22.66
Medium
$303.08
$163.76
$139.22
Large
$411.62
$72.41
$339.21
Extra-Large
$477.44
$0.00
$477.44
Bag-Only*
$159.82
$215.01
($55.19)
* Applicable only to pre-approved customers who use
City Garbage Tags at a cost of $5.00 each.
Multi-Residential Rates (1% increase):
Rebate remains at $185/unit/yr.
Volume
yd3
yy Building new ponds, tanks and tunnels to treat
or hold excess stormwater.
yy Redesigning some areas of the City’s sewer
system where rain and raw sewage mix and
can sometimes overflow into local waterways
during extreme storms.
What you can do:
yy Disconnect your downspout from the City’s
sewer system and have it drain onto your lawn.
Uncompacted
Compacted
Bag-Only
1.917
0.9585
Rates
Base/unit Excess/yd3
$211.13
$211.13
$211.13
$14.65
$29.31
Garbage Tags now cost $5.00 each
For more information on the 2017 fees, visit
toronto.ca/garbage or call 311.
Charge for oversized/metal items
yy Install basement flooding prevention devices
such as a sump pump and backwater valve.
Have back-up power for your sump pump and
maintain all devices according to manufacturer
directions.
The City will no longer provide free pick-up of
unwanted oversized and metal items. A small
annual flat fee of $8.00 will appear on your Utility
Bill to recover service delivery costs, regardless of
whether you set items out or not.
yy Add more green or porous space on your
property to help absorb stormwater.
The less is better Waste Strategy
Visit toronto.ca/water for more information.
Learn about reducing waste by reading the City’s
new Waste Strategy Executive Summary. Stay
informed about the implementation of new waste
diversion initiatives that will help reduce the
amount of waste going to landfills. Visit
toronto.ca/wastestrategy to learn more.
Bad things
happen when
contaminants
and recycling
get together
Contamination
happens when the
wrong items are put
in the Blue Bin as
recycling. This can cost you and the City money
and time, and can cause health and safety
hazards. Taking extra time to remove unwanted
items such as propane tanks, coffee cups or food
waste at the recycling facility impacts processing
and wastes money. Propane tanks can damage
equipment that may result in injuries, and should
be taken to a City drop-off depot. Coffee cups
cannot be recycled and should go in the Garbage
Bin. Food scraps should go in the Green Bin. If
you’re not sure what to do, use the Waste Wizard
online search tool at toronto.ca/wastewizard or
call 311. You can also visit toronto.ca/recycleright
to learn more.
Yard waste
For curbside customers,
yard waste collection
begins in March. It is
picked up every other
week on garbage day
into December. Yard
waste must be set out at
the curb in kraft paper
yard waste bags or rigid, open-topped containers
with handles. The maximum weight of a yard
waste bag or container is 20 kg (44 lbs). Yard
waste set out in plastic bags will not be collected.
Grass clippings and soil are not accepted as yard
waste.
Branches
Each branch must be a maximum diameter of
7.5 cm (3”), and bundled branches must be a
maximum diameter of 0.6 m (2’) and less than
1.2 m (4’) in length to ensure they fit in collection
vehicles. Remember, the maximum weight of a
yard waste bag or container is 20 kg (44 lbs).