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2017 Annual Redrock Conference
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Success
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Welcome to the 11th Annual
Redrock Software Conference!
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2017 Annual Redrock Conference
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Introductions
David Booth – Director of Technical Support
Jon Halter –Co Technical Support Manager
Iliana Visser–Co Technical Support Support Manager
Keegan Johnson – Technical Support and IT
Jennifer Turley – Technical Support and Conference Mgr
Luis Frias – Technical Support
*new: Jodie Huddle – Advanced Tech Support
Nicolas Corder – IT and Cloud Development
Laura Reed – Sales & Anything else
Kelly Corder – President & Lead Developer
Jennifer Corder – Vice President & Payables
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Focus Paths
Communication and Retention
Jon Halter
New Systems & Semester Switch
Iliana Visser
Identifying Specific Student Populations
Jennifer Turley
Data In and Data Out
Luis Frias
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2017 Annual Redrock Conference
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What’s Happened Since Last Year?
•
HelpDesk Tickets: 4,767
Avg Ratings
5
4
3
2
1
0
Promptness
Clear &
Detailed
Professional
Overall
Avg Ratings
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2017 Annual Redrock Conference
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What’s Happened Since Last Year?
continued
•
Still making minor enhancements to the
existing system
•
Continuously finding and fixing bugs
(very, very few found this year, fewer
than any year)
•
Customer base is still growing
• Hired an Advanced Technical Support
person (Jodie) who is in training and
handling support tickets currently
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What’s Happened Since Last Year?
continued
•
•
•
Q2 Remote Enhancements
Continued development of the new
TracCloud System – demo shortly…
TracCloud Engine is complete – we are
now working on the functional
features – we should be complete or
near complete by next conference!
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What’s Next?
•
Continue TracCloud development!
•
We will continue to support and
maintain existing systems
•
We will enhance the module of
existing systems as needed – module
conversion to new TracCloud
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TracCloud
• Simplified Interface
• Modernized Browser HTML and Scripting
– Bootstrap Framework for responsive/mobile friendly interface
• XML-Based Content Management System providing
– Organized content control
– Security for each entity
– Leverage templates for consistent, reusable elements
• Apache Server /PHP / mySQL Engine
– Cloud-based with fail-over and redundancy on server and data
• Consistent Interface over multiple screens and within each module
• API’s for Accessing data via remote applications (ie Campus push
and pull of student data)
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TracCloud (continued)
• Cloud hosted for
–
–
–
–
–
Security
Backup
Automatic updates
Easier maintenance and support
Access anywhere
• Rules methodology changed:
– Previously data was not accessible until a rule was created to
allow access.
– TracCloud: a rule can be created to auto-allow access (within
an appropriate group) or auto-prevent with exceptions
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TracCloud (continued)
• All Interactions from Student perspective
are simplified
• All Listings are essentially reports
• All Listings can be exported
• All Listings can be used as a template for
importing
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TracCloud (continued)
• DEMO!
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TracCloud (continued)
• Dashboard is cleaner and more user friendly
• Listings have been enhanced and allow for major
customization
• Custom Fields
– Unlimited
– Reportable
– Assigned to any of the major records Students, Visits,
Appointments, Availabilities, Consultants)
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TracCloud (continued)
• Calculated fields
– Easy to access
– Easy to report on
• Scheduler uses more area for the
appointments and simplified interface
• Preferences are easier to use
– Advanced options accessible but hidden initially
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TracCloud (continued)
• Mobile friendly
– Tablets, smartphones
• Notifications
– Administrators are notified when certain events occur
– Notifications can be targeted to students, consultants,
faculty or any staff
• Emails
– Automated emails use templates
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TracCloud (continued)
• When TracCloud goes live, we will have tested and
proven the stability and funcitonality of the new
system well before our Customers start using it.
– The New engine is already in production for two major
applications that we are using and supporting daily!
• Redrock Portal
• MyDojo.cloud
• Since December, we have made 1,392 commits
(changes) to the TracEngine and the Live applications
using TracEngine (that’s almost 15 commits a day).
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