NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
Post / Job Title
Support Services Assistant – Integrated Services
Location
GGPCD
Reporting To
Integrated Services Supervisor
Job Purpose
To carry out a range of non-clinical support services:
a. Core Cleaning
b. Catering Related Duties
c. Patients Personal Clothing Service
d. Porter/Messenger Services
Key Words
Cleaning, Catering, Portering, Laundry, Support Services staff, Ancillary staff.
KSF Dimensions, Levels and Indicators
Core /
Specific
Dimension
Number
Dimension
Core
Core
C1
C2
Core
C3
Core
C4
Core
Core
C5
C6
Specific
EF2
Communication
Personal &
People
Development
Health, Safety
& Security
Service
Improvement
Quality
Equality &
Diversity
Environments
& Buildings
MMUNICATION
Full Outline
(Second Gateway)
Required Indicators
Level
(In a full outline all
indicators for the
level would be
reflected here)
1
1
A, B, C, D, E
A, B, C, D, E
Foundation Outline
(Foundation Gateway)
Required Indicators
Level
(in the foundation outline
only those indicators
applicable at the
foundation gateway
would be noted here)
1
A, B, C, D, E
1
A, B, C, D
1
A, B, C, D, E
1
A, B, C, D, E
1
A, B, C, D, E
1
A, B, C, D, E
1
1
A, B, C, D, E
A, B, C, D, E
1
1
A, B, C, D, E
A, B, C, D, E
1
A, B, C, D, E
1
NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
Dimension 1 : Communication
Full Outline ( Second Gateway)
Level: 1 - Communicate with a limited range of
people on day-to day matters
Indicators:
a) communicates with a limited range of people on day
to day matters in a form that is appropriate to them and
the situation.
b) reduces barriers to effective communication.
c) presents a positive image of themselves and the
service.
d) accurately reports and/ or records work activities
according to organisational procedures.
e) communicates information only to those people who
have the right and need to know it consistent with
legislation, policies and procedures.
Examples of Application:
Communicate effectively with:
Colleagues and co-workers, managers, workers
from other agencies and users of integrated
services.
Examples of communication:
Giving information about cleaning schedules and
portering/messenger services;
Seeking information regarding access to patient
areas
Answering questions about all aspects of the
service provided;
Taking and passing on messages to other team
members and department management;
Completes self assessment audits and work rotas.
Communication will be in the following forms:
Oral
Written
Electronic
Examples of managing/reducing barriers:
Keeping noise levels to a minimum;
Appreciating the need for privacy in certain
situations;
Checking work for accuracy;
Examples of complying with legislation:
Maintaining security and confidentiality of patient
information;
Maintains security of electronic data;
Foundation Outline ( Foundation Gateway)
Level: 1 - Communicate with a limited range of
people on day-to day matters
Indicators:
a) communicates with a limited range of people on day
to day matters in a form that is appropriate to them and
the situation.
b) reduces barriers to effective communication.
c) presents a positive image of themselves and the
service.
d) accurately reports and/ or records work activities
according to organisational procedures.
e) communicates information only to those people who
have the right and need to know it consistent with
legislation, policies and procedures.
Examples of Application:
Communicate effectively with:
Colleagues and co-workers, managers, workers
from other agencies and users of integrated
services.
Examples of communication:
Giving information about cleaning schedules and
portering/messenger services;
Seeking information regarding access to patient
areas
Answering questions about all aspects of the
service provided if able and if not, seeking answer
from Line Manager;
Taking and passing on messages to other team
members and department management;
Completes self assessment audits and work rotas.
Communication will be in the following forms:
Oral
Written
Electronic
Examples of managing/reducing barriers:
Keeping noise levels to a minimum;
Appreciating the need for privacy in certain
situations;
Checking work for accuracy;
Examples of complying with legislation:
Maintaining security and confidentiality of patient
information;
Maintains security of electronic data;
NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
Dimension 2 : Personal & People Development
Full Outline ( Second Gateway)
Level: 1 - Contribute to own personal development
Indicators:
a) with the help of others, identifies:
- whether s/he can carry out the tasks within own job
- what s/he needs to learn to do the current job better
- when s/he needs help
b) reviews his/her work against the KSF Outline for the
post with his/her reviewer and identifies own learning
needs and interests.
c) produces with his/her reviewer a personal
development plan
d) takes an active part in agreed learning activities and
keeps a record of them.
e) evaluates the effectiveness of learning activities for
own development and the job.
Examples of Application:
Contributes to own personal development with the
support of:
Colleagues from immediate work team;
Other colleagues;
Workers from other agencies;
Identifies some of own training needs by
assessing their knowledge and skill against the
KSF Outline for the post;
Works with their reviewer to produce an
appropriate Personal Development Plan;
Attends and fully participates in agreed learning
activities;
Records all learning activities on training record
card;
Evaluate the content of learning activities in
relation to own development and the job.
Foundation Outline ( Foundation Gateway)
Level: 1 - Contribute to own personal development
Indicators:
a) with the help of others, identifies:
- whether s/he can carry out the tasks within own job
- what s/he needs to learn to do the current job better
- when s/he needs help
b) reviews his/her work against the KSF Outline for the
post with his/her reviewer and identifies own learning
needs and interests.
c) produces with his/her reviewer a personal
development plan
d) takes an active part in agreed learning activities and
keeps a record of them.
Examples of Application:
Contributes to own personal development with the
support of:
Colleagues from immediate work team;
Other colleagues;
Workers from other agencies;
Identifies some of own training needs by
assessing their knowledge and skill against the
KSF Outline for the post;
Works with their reviewer to produce an
appropriate Personal Development Plan;
Attends and fully participates in agreed learning
activities;
Records all learning activities on training record
card.
NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
Dimension 3: Health, Safety & Security
Full Outline ( Second Gateway)
Level: 1 - Assist in maintaining own and others
health, safety and security
Indicators:
a) acts in ways that are consistent with legislation,
policies and procedures for maintaining own and
others health, safety and security.
b) assists in maintaining a healthy, safe and secure
working environment for everyone who is in contact
with the organisation.
c) works in a way that minimises risks to health, safety
and security.
d) summons immediate help for any emergency and
takes the appropriate action to contain it.
e) reports any issues at work that may put health,
safety and security at risk.
Foundation Outline ( Foundation Gateway)
Level: 1 - Assist in maintaining own and others
health, safety and security
Indicators:
a) acts in ways that are consistent with legislation,
policies and procedures for maintaining own and
others health, safety and security.
c) assists in maintaining a healthy, safe and secure
working environment for everyone who is in contact
with the organisation.
c) works in away that minimises risks to health, safety
and security.
d) summons immediate help for any emergency and
takes the appropriate action to contain it.
e) reports any issues at work that may put health,
safety and security at risk.
Examples of Application:
Attend and participate fully in all mandatory Health
and Safety Courses relevant to the role;
Adhere to all aspects of the Health and Safety
Policies;
Work in a safe manner;
Report potential risks to supervisor.
Examples of Application:
Attend and participate fully in all mandatory Health
and Safety Courses relevant to your role;
Adhere to all aspects of the Health and Safety
Policies;
Work in a safe manner;
Report potential risks to supervisor.
NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
Dimension 4: Service improvement
Full Outline ( Second Gateway)
Level: 1 - Make changes in own practice and offer
suggestions for improving services.
Indicators:
a) discusses with line manager/work team the changes
that need to be made in own practice and the reasons
for them.
b) adapts own practice as agreed and to time seeking
support if necessary.
c) effectively carries out tasks related to evaluating
services when asked.
d) passes on to the appropriate person constructive
views and ideas on improving services for users and
the public.
e) alerts line manager/work team when direction,
policies and strategies are adversely affecting users of
services or the public.
Foundation Outline ( Foundation Gateway)
Level: 1- Make changes in own practice and offer
suggestions for improving services
Indicators:
a) discusses with line manager/work team the changes
that need to be made in own practice and the reasons
for them.
b) adapts own practice as agreed and to time seeking
support if necessary.
c) effectively carries out tasks related to evaluating
services when asked.
d) passes on to the appropriate person constructive
views and ideas on improving services for users and
the public.
e) alerts line manager/work team when direction,
policies and strategies are adversely affecting users of
services or the public.
Examples of Application:
Co-operate fully with all internal and external
auditors;
Make suggestions that may improve the
quality/cost effectiveness of the service;
Consider own practice to see if any changes
/improvements may be made;
Complete documentation relating to service
monitoring as required.
Examples of Application:
Co-operate fully with all internal and external
auditors;
Make suggestions that may improve the
quality/cost effectiveness of the service;
Consider own practice to see if any changes
/improvements may be made;
Complete documentation relating to service
monitoring as required.
NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
Dimension 5: Quality
Full Outline ( Second Gateway)
Level: 1- Maintain the quality of own work
Indicators:
a) complies with legislation, policies, procedures and
other quality approaches relevant to the work being
undertaken;
b) works within the limits of own competence and
responsibility and refers issues beyond these limits to
relevant people;
c) acts responsibly as a team member and seeks help
if necessary;
d) uses and maintains resources efficiently and
effectively;
e) reports problems as they arise, solving them if
possible.
Foundation Outline ( Foundation Gateway)
Level: 1- Maintain the quality of own work
Indicators:
a) complies with legislation, policies, procedures and
other quality approaches relevant to the work being
undertaken;
b) works within the limits of own competence and
responsibility and refers issues beyond these limits to
relevant people;
c) acts responsibly as a team member and seeks help
if necessary;
d) uses and maintains resources efficiently and
effectively;
e) reports problems as they arise, solving them if
possible.
Examples of Application:
Work within the departments’ quality procedures
and processes to ensure best use of the
organisation’s resources;
Present a positive image of yourself and the
department by maintaining the corporate identity
and acting professionally at all times;
Work effectively within the team to solve problems
and take forward quality improvements;
Inform the team leader of any complaints or
compliments relating to the service;
Participate in any self assessment processes or
customer surveys as required;
Encourage others to adopt a quality approach to
work .
Examples of Application:
Work within the departments’ quality procedures
and processes to ensure best use of the
organisation’s resources;
Present a positive image of yourself and the
department by maintaining the corporate identity
and acting professionally at all times;
Work effectively within the team to solve problems
and take forward quality improvements;
Inform the team leader of any complaints or
compliments relating to the service;
Participate in any self assessment processes or
customer surveys as required;
Encourage others to adopt a quality approach to
work .
NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
Dimensions 6: Equality & Diversity
Full Outline ( Second Gateway)
Level: 1 - Act in ways that support equality and
value diversity
Indicators:
a) acts in ways that are in accordance with legislation,
policies, procedures and good practice.
b) treats everyone with whom s/he comes into contact
with dignity and respect.
c) acknowledges others’ different perspectives.
d) recognises that people are different and makes sure
they do not discriminate against other people.
e) recognises and reports behaviour that undermines
equality and diversity.
Foundation Outline ( Foundation Gateway)
Level: 1 - Act in ways that support equality and
value diversity
Indicators:
a) acts in ways that are in accordance with legislation,
policies, procedures and good practice.
b) treats everyone with whom s/he comes into contact
with dignity and respect.
c) acknowledges others’ different perspectives.
d) recognises that people are different and makes sure
they do not discriminate against other people.
e) recognises and reports behaviour that undermines
equality and diversity.
Examples of Application:
Ensure that your actions comply with the
organisation’s Fair For All Policy.
Accept that we are all different and work in
harmony with, and value the views of all team
members regardless of ethnic or religious
background.
Recognise behavior that is offensive and insulting
to others e.g. the use of the words “ Paki” and “
Chinky”.
Report behaviour that discriminates against
others.
Examples of Application:
Ensure that your actions comply with the
organisation’s Fair For All Policy
Accept that we are all different and work in
harmony with, and value the views of all team
members regardless of ethnic or religious
background.
Recognise behavior that is offensive and insulting
to others e.g. the use of the words “ Paki” and “
Chinky”.
Report behaviour that discriminates against
others.
NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
Specific Dimension EF2 : Environments and Buildings
Full Outline ( Second Gateway)
Foundation Outline ( Foundation Gateway)
Level: 1 – Assist with the maintenance and
Level: 1 - Act in ways that support equality and
monitoring of environments, buildings and/or
value diversity
items
Indicators:
Indicators:
a) follows schedules and procedures for assisting with ) follows schedules and procedures for assisting with
maintenance and monitoring
maintenance and monitoring
b) correctly and safely prepares, uses, cleans and
b) correctly and safely prepares, uses, cleans and
stores equipment, tools and materials
stores equipment, tools and materials
c) prepares work areas correctly and leaves them
c) prepares work areas correctly and leaves them
clean and safe after use
clean and safe after use
d) carries out maintenance and monitoring tasks
d) carries out maintenance and monitoring tasks
effectively and in a way which:
effectively and in a way which:
- causes minimum disruption to users
- causes minimum disruption to users
- minimises risks to self, others and the work
- minimises risks to self, others and the work
environment
environment
- is consistent with relevant legislation, policies and
- is consistent with relevant legislation, policies and
procedures
procedures
e) reports any problems to the appropriate person
e) reports any problems to the appropriate person
without delay.
without delay.
Examples of Application:
Assist with maintenance and monitoring of
cleaning, clearing and emptying, replenishment of
supplies, removal and replacement of equipment,
furniture, etc as required.
Safely prepares cleaning solutions per Health &
Safety and service policies and procedures.
Maintains the safe use of equipment whilst
minimizing any disruption to patients, staff and
visitors consistent with legislation, policies and
procedures.
Reports any faults to the appropriate line manager.
Examples of Application:
Assist with maintenance and monitoring of
cleaning, clearing and emptying, replenishment of
supplies, removal and replacement of equipment,
furniture, etc as required.
Safely prepares cleaning solutions per Health &
Safety and service policies and procedures.
Maintains the safe use of equipment whilst
minimizing any disruption to patients, staff and
visitors consistent with legislation, policies and
procedures.
Reports any faults to the appropriate line manager.
NHS Greater Glasgow - KSF Outline Template
Record of Manager and Staff Agreement
We, the undersigned, agree that the KSF Outline, for Integrated Services Assistant is
based on the current job description and has been developed and agreed in
partnership to reflect the knowledge, skills and competence required for this post at
this time.
Ward/Dept
NAME (Capitals Please)
Department / Ward Manager
Contact Number
Signature
Date
Location (including base hospital / clinic etc)
Pay Number
Signature