HPE Technology Services
Support Credits
IT must create a platform to drive continuous business innovation
Transforming infrastructure for the Idea Economy
Transform
Protect
to a hybrid
infrastructure
your digital
enterprise
Customers are telling us:
I want to lower my overall costs and
drive greater efficiency in my operations
I want to deliver new services faster and
be a service provider to my LOBs
Enable
Empower
workplace
productivity
the data-driven
organization
Spend more time developing and
improving applications
I want flexible application deployment
options (off and on-premises)
HPE Services enabling IT and business today and tomorrow
Guides customers to build and support necessary modern infrastructure
− Delivers confidence, reduces risk
− Help customers realize agility,
stability, and business value
− Includes environments
characterized by simplicity, speed,
and efficiency
Advise | Transform |
Integrate
Customers for life
| Automate | Support |
Flexible
Transform with Technology Services Support Credits
Helping customers as they transform
• Custom deliverable
• Assessments and Health Checks
• Performance reviews
• Education planning assistance
• HPE Technical On-line Seminars
• Education credits
Transform
Protect
to a hybrid
infrastructure
your digital
enterprise
• HPE Security Quick Assessment
• HPE Security Review for Virtual
Environments
• Vulnerability scans
Enable
Empower
workplace
productivity
the data-driven
organization
• HPE Data Sanitization Storage
• HPE Data Sanitization Servers
• HPE 3PAR Adaptive Optimization Policy
Implementation
Our mission is to help our customers get the most from their IT today, modernize
for the future and deliver a seamless ownership experience over their unique journey
Services when you need them
Helping IT and business achieve more
Support credits
• One year credits to proactively schedule and use services
• Supplement IT staff
• Cost effective and easy to order
Remote Credit Advisor
• Faster access to technical resources
• Advice and assistance for credit usage and service choices
• Ability to proactively use credits
Customer Credit
Management process
• New welcome process to get started
• Manage credits from HPE Support Center portal
• 24x7 tracking, planning, and scheduling of services and credits
Menu of 100+
Services
•
•
•
•
Updated menu of operational and technical services
Availability of an assigned Account Support Manager with credits
Use credits for a custom deliverable
Addressing IT needs to day and into the future
Technology Services Support Credit menu
Over 100 services to choose
IT Operations
Server
Operations
•
•
Optimization,
firmware and patch
management
Capacity planning
Performance
analysis and
availability
Resource & Technical
Assistance
Continual Improvement
Storage
Operations
•
Planning and
optimization
Capacity planning
Configuration
design and
performance
analysis
•
•
•
•
Software
Operations
•
•
HPE Systems
Insight Manager
Software platforms
such as Microsoft®,
SAP
Infrastructure
Optimization
Assessments
•
•
•
People, process,
and technology
Delivery of critical IT
services
Server, Storage,
and Network
assessments
•
•
Enhance the
performance of the
IT infrastructure
Help and advice to
manage IT
Leverage HPE resources for operational activities or to supplement in-house skills where and when
needed
Work with an assigned Account Support Manager by using credits
December 2015, #c04056498
Casablanca INT, ISP in the Czech Republic
Customer case study
Business need
HPE solution
Client outcome
Rapidly respond to customer
demand for cloud-based services
with a reliable, scalable platform
– HPE CloudSystem
– CloudSystem was setup in just a few weeks
– Consultancy, Implementation
& Training Service
– Customer teams were trained by HPE
– 24x7 Support
– HPE Proactive Select*
– Proactive Select* gave customer the
flexibility to choose options for support
– Complete upgrade of CloudSystem SW and
FW was done from version 6.3 to 7.1 with
no outages at all!
– Customer received comprehensive support
and simplified implementation and
management from HPE
“The HPE Proactive Select Services* give us all the upgrades, evaluations and support we
need for HPE CloudSystem” Lubomir Pinkava, CTO, Casablanca INT
*now called HPE Technology Service Support Credits
December 2015, #c04056498
Addressing IT and business challenges
Cost-effective
Flexible options to address change in business requirements or
budget constraints
Supplement in-house
resources, skills
Skills and resources augmentation when and where needed
Helps minimize outages and
risk
Technology and process expertise for proactive IT management
Technology
advancements
Proactive services for risk identification and mitigation
December 2015, #c04056498
Why HPE?
December 2015, #c04056498
Value of Technology Services Support Credits
Help accelerate your business growth
Improve
IT Efficiency
Help to manage:
–
Updates
–
IT and device
health
–
Staff productivity
logy adoption
• Complete projects
faster
• Improve and optimize
IT performance
Manage
Cost
–
Complement IT staff
–
Leverage HPE skilled
resources for ongoing operations and
IT maintenance
–
Manage budget with
flexible, cost effective
service credits
Manage
Complexity
Reduce
Risk
Technical and
operational services
will:
–
Services delivered by
trained and certified
HPE experts globally
–
Proactively minimize
problems and outages
–
–
Mitigate risk by relying
on HPE expertise and
proven methodologies
Wide range of
services to address
changing IT needs
–
Technology and
processes expertise
for proactive
management
–
Improve stability and
reliability
10
December 2015, #c04056498
HPE Technology Services
Global reach, local presence
Global reach
Local presence
− HP has a presence in 170
countries
− Hundreds of field stocking
locations or parts
− Worldwide network of 150,000
resellers and 2500+ Partner
Ready Service partners
− Field support staff present across
the globe
− 90%+ of the Fortune 100
companies use our services
− Global expertise delivered
locally
Software expertise
− 15+ years of experience in
supporting industry standard
software
− HP shares high level support
relationships with Microsoft, Linux
and VMWare
− 34000+ Microsoft professionals
− Covers all 24 time zones, 365
days per year
− HP is a platinum member of the
Linux foundation
− In 30-plus languages
− #1 Global leader in virtualization
solutions based on VMWare
11
Thank you
December 2015, #c04056498