“Ensuring all NHS staff are
working in effective teams
is vital.”
What can you achieve through better team
working in your organisation?
A recent study, “Saving Lives: A Meta-Analysis of Team Training in
Health Care” found that team training can reduce patient deaths by
15 per cent and medical errors by 19 per cent. ¹
This US study confirms the findings of research in the NHS which
has found significant relationships between team working, patient
satisfaction, care quality, staff well-being and patient mortality:
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Increasing the percentage of staff working in ‘real teams’ in acute
hospitals in England is associated with a reduction of 3% in patient
mortality. ²
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Effective team working leads to higher levels of innovation in the
delivery of patient care in primary care and community mental
health teams. ³
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Teams with clear team objectives, a commitment to learning and
support for innovation have higher levels of patient satisfaction. ⁴
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Good team working is associated with lower levels of errors, stress,
injury, sickness absence, intention to quit and turnover, harassment
and bullying from colleagues, and harassment and bullying from
service users. ⁵
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Good team working is associated with higher levels of staff
satisfaction and engagement. ⁶
Research references overleaf
Specialists in team based working
t 01252 727270 www.astonod.com [email protected]
“Team based working
is vital for high quality,
continually improving
and compassionate
patient care and for staff
well-being. Ensuring all
NHS staff are working in
effective teams is vital.”
Michael West
Founding Director
Aston OD
Team Based Working
“The Aston Team Journey improves team-based
knowledge, skills, attitudes and problem-solving
interactions among staff by ensuring teams
learn together, reflect together and apply their
learning to their individual and joint work.”
Michael West
Founding Director
Aston OD
Research References
Aston Team Journey
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¹ Saving Lives: A Meta-Analysis of Team Training in Healthcare. Hughes,
An online ‘tool-kit’ for team leaders
The Aston Team Journey is a team
assessment and development tool for team
leaders to use with their teams. It improves
performance by giving teams a structured,
evidence-based experience they will value
and enjoy.
A.M., Gregory, M.E., Joseph, D.L., Sonesh, S.C., Marklow, S.L., Lacerenza,
C.N., Benishek, L.E., King, H.B., & Sallas, E. (2016, June16) Journal of
Applied Psychology.
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² 24-Karat or fool’s gold?: Consequences of real team and co-acting
group membership in healthcare organizations Lyuobvnikova, J.,
West, M., Dawson, J. & Carter, M. 2015 In : European Journal of Work and
Organizational Psychology. 24, 6,p. 929-950 22 p.
and Why teamwork matters: enabling health care team effectiveness
for the delivery of high quality patient care West, M. & Lyubovnikova,
J. 2013 Developing and enhancing teamwork in organizations. Salas, E.,
Tannenbaum, S., Cohen, D. & Latham, G. (eds.). San Francisco: JosseyBass, p. 331-372 42 p.
A clear, ten-stage layout enables teams to
work through the practical and interactive
materials at their own pace, usually
in four to six months.
Visit astonod.com for more information.
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³ Creativity and innovation: the role of team and organizational climate
West, M. & Sacramento, C. A. 2012 Handbook of organizational creativity.
Mumford, M. (ed.). London: Academic Press, p. 359-386 28 p
and Defining and measuring effectiveness for primary health care teams
Poulton, B. C. & West, M. 1997 Promoting teamwork in primary care: a
research based approach. Pearson, P. & Spencer, J. (eds.). London: Edward
Arnold, p. 146-161 16 p.
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⁴ The effectiveness of health care teams in the National Health Service
West, M., Borrill, C. S., Carletta, J., Dawson, J., Garrod, S., Rees, A.,
Richards, A. & Shapiro, D. 2001 Birmingham: University of Aston
5
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and ⁶ Staff satisfaction and organisational performance: evidence from
a longitudinal secondary analysis of the NHS staff survey and outcome
data http://www.journalslibrary.nihr.ac.uk/hsdr/volume-2/issue-50#abstract
and Well-structured teams and the buffering of hospital employees from
stress Buttigieg, S. C., West, M. & Dawson, J. F. 11/2011 In : Health Services
Management Research. 24, 4, p. 203-212 9 p.
and The NHS National Staff Survey - http://www.dh.gov.uk/health/2011/08/
nhs-staff-management/www.nhsstaffsurveys.com
and Culture and Behaviour in the English National Health Service:
overview of lessons from a large multimethod study. Dixon-Wood, M.,
Baker, R., Charles, K., Dawson, J., Jerzembek, G., Martin, G., McCarthy, I.,
McKee, L., Minion, J., Ozieranski, P., Willars, J., Wilkie, P., West, M. British
Medical Journal Sept 2013
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⁶ Teamwork and Engagement Richardson, J. & West, M. 31/01/2012
Handbook of Employee Engagement. Albrecht, S. L. (ed.). Edwin Elgar
Specialists in team based working
t 01252 727270 www.astonod.com [email protected]
“We recognise the impact of
effective team working on
patient care. This is why the
Aston Team Journey is so
important in supporting our
emerging culture at Frimley
Health.”
Claire Quinn
Head of Learning and OD
Frimley Health