Intermec Technologies
Reading International Business Park
Basingstoke Road, Reading, Berkshire, RG2
6DD
www.intermec.co.uk
Press Release
FOR IMMEDIATE RELEASE
For information, contact:
Chris Klopper / Paul Manser
Mulberry Marketing Communications
Tel : +44 (0) 207 928 7676
[email protected] / [email protected]
VDC Survey of Mobile Computer End-Users Rates Intermec Highest
in Expertise, Service and Support
Reading, Berks, August. 30, 2006 – Customers rank Intermec Technologies best in its class for technical
expertise, market expertise, customer service and support, according to a global survey of end-users by Venture
Development Corp., a leading technology market research and strategy firm.
“These findings are evidence that Intermec is investing in the skills and capabilities that customers value most – and
that these investments are paying dividends for the company and its customers,” said VDC Mobile and Wireless
Practice Director David Krebs. “This is especially true in the technical expertise criterion, where Intermec's rating
was 9 percent higher than the average for its peer group."
The VDC survey analysed telephone interview and web survey returns from nearly 1,000 users of rugged mobile
computing platforms during the first half of 2006 and in 2005.
This marks the second year in a row that Intermec has distinguished itself in service support among VDC survey
respondents.
“It should be noted that this study aggregated customer and non-customer responses, so some of this praise came
from companies that may not be operating Intermec systems," Krebs said.
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About Venture Development Corp.
Venture Development Corp. has more than 30 years of experience in providing market research, strategic analysis
and consulting services to technology companies worldwide. For more information about Venture Development
Corp, visit www.vdc-corp.com.
About Intermec
Intermec (NYSE:IN) develops, manufactures and integrates technologies that identify, track and manage supply
chain assets. Core technologies include RFID, mobile computing and data collection systems, bar code printers and
label media. The company’s products and services are used by customers in many industries worldwide to improve
the productivity, quality and responsiveness of business operations. For more information about Intermec, visit
www.intermec.co.uk