Continuous Improvement
Performance System
Linked Initiatives Maximize Results
4 Step (IQ)
Quick Response
Concern Management
8D, S-Cubed
Problem Solving &
Avoidance Tools
Develop
& Sustain
Suppliers
Concept to Customer
Value Chain
Improvement
Eliminate
Waste, Process
Improvement
Supplier Development
Business
Excellence
Production
Excellence
Look at
Work
Anew
CI Steering, Planning
& Leaders
Employee Involvement
GLOBALLY
Employee Ideas
One Vision,
One Message,
Total Commitment
Lean Enterprise
Order-to-Cash
Process Excellence
Communications
Focus
Leadership CI
Awareness & Alignment
Objectives
White Shirt Culture
Elements
Earn and Retain
Customer Business
SITES & FUNCTIONS
Measures
20 Keys Site & Work Unit Excellence / 20 Keys Business Excellence / 20 Keys Supplier Excellence
Strategies
Create Shareowner Value • Exceed Customer Expectations • Outperform the Competition • Develop an
Employee-Valued Culture • Build Supplier Relationships • Enhance Social Responsibility
Purpose
Envisioned Future
It takes everyone and many key initiatives to reach our Envisioned Future.