Inspector Data Sheet
Inspector
Service
Contract
Introduction
Security is a moving target. The field is evolving continuously and
new schemes are making side channel and fault injection testing
obligatory through evaluation schemes. Understandably it is
challenging to stay up-to-date. Riscure offers Inspector support
contract to make sure your security test team gets the most value
out of the Inspector tools and themselves.
Technical support contract
Our Customer Experience Team (CXT)
consists of security analysts and
computer scientists. They will help you
with any Inspector tool related question.
Using our support portal we offer an
online help community and a way to
track your questions efficiently. Yearly
we offer the Inspector User Workshop
where we present the state-of-the-art
in SCA/FI, show you our latest tools
and R&D. The workshop will give you
the opportunity to talk to our security
experts. Is your security test team
growing? You want to keep you test
team up-to-date? We now offer a yearly
training included in your technical
support contract.
Software maintenance contract
Inspector is released and updated regularly. At least twice a year but are
aiming for a steady stream of updates in our rolling release development
model. We make sure bugs are fixed, new features are added, new and
relevant attack methods get in and all your Inspector hardware is supported.
With a software maintenance contract you can download Inspector from
our support portal to ensure you are running the latest version of Inspector.
Hardware maintenance contract
Our Inspector hardware maintenance contract will provide access to SDKs,
firmware updates and bug fixes through our support portal. Worried
something breaks down when your operations rely on it? We offer the option
to ensure your hardware so it will be repaired at only the shipment cost.
We can even make sure you get some spare hardware during the repair
period ensuring you can finish your project in time.
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Contract packages
Silver
Gold
Priority 3
Priority 2
Priority 1
Response time (office hours)
Within 3 days
Within 2 days
Within 1 day
Yearly User Workshop
2 Attendees
2 Attendees
4 Attendees
Access to support portal
Yes
Yes
Yes
Online support
Yes
Yes
Yes
Telephone support
Yes
Yes
Yes
Yearly training
No
No
Up to 4 Attendees, 5 days
SCA/FI or 3 days custom
Bug fixes
Yes
Yes
Yes
Software updates
Yes
Yes
Yes
Driver maintenance
Yes
Yes
Yes
Rolling, > 2 /year
Rolling, > 2 /year
Rolling, > 2 /year
Bug fixes
Yes
Yes
Yes
Firmware/SDK updates
No
Yes
Yes
Failure repairs (after warranty)
No
Yes
Yes
Repair costs
No
Free* excl. logistics
Free* excl. logistics
Hardware checkup (during training)
No
No
Yearly
Commissioning (during training)
No
No
Yes
Bronze
Technical Support
Support Priority
Software Maintenance
Release cycles
Hardware Maintenance
Every organization is unique with different needs and requirements.
We therefore offer our support plan depending on your market and
organizational needs. Mix and match, with different service levels
available. Please contact us or your local reseller for more detailed
information regarding our offering and further options.
More information
Please contact Riscure for more information and pricing information.
You can reach us by email ([email protected]),
by phone (+31 15 251 4090/US: +1 650 646 9979)
or find us on the web (www.riscure.com).
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