Position description
Position details
Position title:
Recovery Officer
Position number: 001252,001995, 002288
Business group
Insurance
Grade:
2
Directorate:
Premium and Underwriting
FTE:
3.0
Reports to:
Manager Premium Debt Recovery
Number of direct reports:
0
Total number of staff reports
0
Organisational overview
ReturnToWorkSA is responsible for insuring and regulating the South Australian Return to Work scheme. We
provide insurance that protects South Australian businesses and their workers in the event of a work injury.
Designed to protect business owners from the full cost of workplace injuries, we provide financial support to
cover worker wages, reasonable medical treatment and return to work services to people who have been injured
at work.
Our services and those delivered by our claims agents are designed to provide early intervention support to
workers and employers following a work injury to ensure the worker can recover and return to work as quickly as
possible.
Business group and Directorate overview
The Insurance Group within ReturnToWorkSA exists to provide a durable insurance scheme with an affordable
and competitive employer premium, delivered through great service always to injured workers and their
employers, that is focused on worker’s recovery and return to work.
The Insurance Group supports ReturnToWorkSA to deliver on its purpose through:
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managing claims agent and legal provider contracts to ensure best possible claims outcomes for workers
and insured employers, in the development and delivery of the ReturnToWorkSA Business Model
managing claims where workers have severe traumatic injuries, to deliver the best possible health
outcomes and sustained restoration to the community
managing the premium process to ensure we maximise the appropriate allocation and collection of
premiums from businesses
providing risk management services to support premium underwriters in assessing risk and setting
premium terms and conditions
providing Scheme legal support.
The Premium & Underwriting Directorate is responsible for ensuring employers receive a high quality, customer
focused insurance premium service that is fair and reasonable for all South Australian employers. This includes
employer registration and classification, underwriting and premium rate setting and, collection and compliance
activities. The primary goal of the Directorate is to maintain maximum premium collection.
Position purpose
The Recovery Officer is responsible for the collection of debts prior to legal recovery proceedings commencing,
negotiating payments/payment arrangements, handling debtor enquiries and provides administrative assistance
to the team.
Key relationships
Internal:
Premium & Underwriting Directorate
External:
Employers, debt collection agencies, accountants
Key result areas (KRA’s)
1. Undertake activities associated with debt collection to minimise outstanding liabilities:
 Contact relevant employers with outstanding debts in line with policy and procedures.
 Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.
 Refer matters to for legal recovery action where necessary
 Liaise with Senior Recovery Officers regarding overdue amounts and employer payment/non-payment.
2. Provide general administrative assistance to the team by:
 Issuing audit request letters for the Premium Auditor team.
 Identifying and allocating suspense payments to employer accounts
 Creating new registrations in the premium management system (Curam) for insolvency providers that
continue to engage workers
 Assisting in the preparation of documentation required for legal insolvency, freedom of information or
other purposes.
3. ReturnToWorkSA successfully achieves workplace health and safety and injury management (WHS&IM)
objectives and continuous improvement of WHS&IM by:
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Being engaged in WHS&IM activities,
Seeking opportunities for improving our WHS&IM systems,
Understanding your WHS&IM responsibilities and accountabilities,
Identifying hazards and undertaking actions to minimise risks where appropriate, and
Actively participating in WHS&IM training.
4. A collaborative, performance based organisational culture is actively maintained and developed, and all
actions and behaviours are aligned with the organisational values of Professional Excellence,
Achievement, Respect and Integrity.
Notwithstanding the above, other duties may be required.
Decision making authority
The positon is subject to financial delegation as outlined in the sub delegations instrument.
Qualifications
Nil
Knowledge, skills and experience
Essential
 Experience in debt collection
 Evidence of well-developed organisational skills and the ability to meet deadlines.
 Sound verbal communication skills including the ability to negotiate respectfully and communicate rational
for decisions made.
 Demonstrated ability to follow policy and procedures.
 Sound numeracy skills.
 Accuracy and attention to detail.
 Demonstrated ability to quickly learn new computer systems.
 Sound judgement, analytical and decision making skills.
 Demonstrated commitment to service excellence.
Desirable
 Understanding of ReturnToWorkSA registration and premium collection processes.
Essential Personal Skills
 Drawing the best from others and being a catalyst for change
 Maintain personal optimism and composure
 Rapport Builder (committed to developing relationships that grow on the basis of mutual trust and respect)
 Diligence (constant and earnest effort to accomplish what is undertaken)
 Action Oriented (willing to take practical action to deal with a problem or situation)
 Problem solving (willing to apply sound logic and reasoning to find solutions to problems)
 Dependable
 Innovative (to think originally)
 Radiating positive energy (pleasant, optimistic, understanding the effect this has on others)
Key Leadership Attributes
Attribute
Description
Level Description
Lead Ethically
Set and display high behavioural standards that
embody the
Organisation’s values and support and encourage
others to maintain high standards themselves.
While considering others’ perspectives, positively
influence others ‘understanding, thinking, attitude
and action through engaging dialogue and
persuasive communication to achieve desired
outcomes.
Draw on principles, experience, data, and other’s
views, to make
well-informed decisions in the best interests of the
organisation and its stakeholders.
Level 2: Proficient
Able to demonstrate this attribute with sound
levels of proficiency. Generally able to work
independently. Occasionally seeks advice.
Level 2: Proficient
Able to demonstrate this attribute with sound
levels of proficiency. Generally able to work
independently. Occasionally seeks advice.
Communicate
Influentially
Apply
Professional
Judgement
Level 2: Proficient
Able to demonstrate this attribute with sound
levels of proficiency. Generally able to work
independently. Occasionally seeks advice.
Budget to be managed: Nil
Approved by: Karen Foundas, Director Premium & Underwriting
Date:
Date last evaluated (P&C):