A QUICK GUIDE TO ASSIST YOU IN THE COMPLETION
OF YOUR e-LEARNING STATUTORY TRAINING ON ESR
[email protected]
Enrolment and Accessing e-Learning
The following provides a step-by-step guide for staff needing to enroll and play e-Learning
courses from within the Electronic Staff Record (ESR) system. To access the e-Learning you
will need a Username and Password and URL link, all of which should have been supplied to
you.
Important - Before Logging onto E-Learning
In order to access your mandatory training, you will need to check that your PC is compatible
with the ESR e-learning system. Please click on the link below and this will give you an
indicator rating of whether you have the relevant set up in place (please see screen shot
below). For any items that are not green, please review the help comments and liaise with your
HIS/IT provider to update your PC/laptop where necessary.
http://www.esrsupport.co.uk/nlms/pccheck.html
To Log in to e-Learning
Before enrolment or accessing content can take place you must be logged in to the system.
You can do this by following the steps below:
1. Access the login methods screen by visiting the below address
http://www.esrsupport.co.uk/nlms/login.html
2. Login to the system by clicking:
Login to e-Learning using a Smartcard (use this access ONLY if you have been
issued with a Smartcard)
OR
Login to e-Learning using a username and password
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3. Once you have logged in, click onto the e-Learning User link (your screen may have a
different number in place of ‘173’):
4. Click onto the e-Learning link to the right:
Note on Internet Access: If you wish to access e-learning remotely (i.e. at home as well as your place of
work) you will need to click on Request Internet Access. This will send a request through to the person
your employer has set up to authorise (normally your line manager or the system administrator).
Only once they have verified and confirmed this will you be able access the system remotely by visiting
http://www.nhselearning.co.uk and with your Internet Access Username and password. Please note, for
security reasons, your Username and password will be different for accessing at work and accessing at
home.
How to subscribe to “Learning Certification” and enrol on a training
course
Please ensure that you subscribe to the “Learning Certification” before enrolling on the
course associated with it to enable accurate flagging and reporting to take place.
1. To search for a certificate: Select “Learning Certification” from the drop down menu.
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2. Enter a search term such as “Health and Safety Awareness” and click “Go”. (A full list of
Learning Certification titles can be found at the end of this user guide in the Training Matrix).
Then click on the title of the Course, under Certification Name.
3. Click “Subscribe” and then “Finish”. If more than one course is displayed, click on the
course name, and then select “Subscribe” from the next screen, and then “Finish”.
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4. You will then see the following screen confirming that you have subscribed. To enrol on this
course, select the enrol icon, under “Choose or Enrol in class”.
5. Then select “Apply”
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How to run an e-Learning course on which you’ve enrolled
1. In your list of enrolled courses click “Play” on the course you wish to play.
2. If the following error message is displayed, click “No”.
3.
Click “Run” if the following prompt is displayed:
4.
To complete all courses correctly please ensure you open/access every
page/slide/section heading(s)/sub-section heading(s). Some courses may have a “+
expanding” button and these must be clicked on to open all components of the course
that are required to be completed. Please allow each page to load completely before
moving on to the next page.
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5.
Once a section of a course has been completed please ensure that either a fullyshaded blue circle or a green tick appears at the side of the section heading before
attempting the next section of the course. If the circle is only half-shaded please click
back into this section of the course and ensure that all parts of this section have been
explored.
Example screen shot containing green ticks:
Example screen shot showing fully-shaded blue circle:
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6.
Click the “Home” icon at the top right when finished to exit the course correctly, please
do not use any other method to exit e-learning.
Once you’ve finished your e-Learning
1. If you want to leave ESR, then Click on the ‘Logout’ link, and this will then log you out and
close the program down.
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The GEM E-Learning Team are aware that there are still a number of queries being received regarding
the e-learning environment not recording progress correctly and thereby showing courses as
“incomplete”.
There are two overall reasons why this can be an issue for staff, including requiring local IT teams to
ensure the PC or laptop is compatible with the e-learning environment on ESR. The second is ensuring
that all stages of the assessment are completed in full. These are explored in more detail below:

It is extremely important to ensure that, before attempting any e-learning course, a PC Check is
performed to ensure full compatibility with the e-learning environment (instructions on how to
perform a PC Check are contained within the e-learning booklet). The PC-Checker tool will
automatically run when the web page is accessed and any discrepancies will be shown in red.
These discrepancies need to be resolved before the PC is used for playing e-learning content and
any technical issues need to be raised directly with local IT departments. Please also note that if
Google Chrome is installed on your PC then the e-learning environment will not communicate
correctly with ESR.

An error message “LMS not connected”, or similar wording, is showing when the course has
been completed. This means that the PC is not fully compatible and will not record any learning
progress. Local IT Teams should be able to assist in resolving this issue by ensuring that the
correct versions of both Java and SCORM Adapter are installed. However if the problem still
persist please ensure that a screen shot of the Java Console and the PC Checker tool are emailed
to the e-learning team on [email protected] for further action.

All courses have a condition written into them by the ESR Central E-Learning Team in that each
and every page/slide/section heading(s)/sub-section heading(s) must be accessed/opened
before attempting the assessments. Some courses have a ‘+ expanding’ button to them and
these must be clicked on to open further parts of the course that are required to be completed.

Once a section of a course has been completed please ensure that either a fully-shaded blue
circle or a green tick appears at the side of the section heading before attempting the next
section of the course. If the circle is only half shaded please click back into this section of the
course and ensure that all parts of this section have been explored.

Each page must be allowed to load completely before moving onto the next page.

“Learning Certification” was not chosen prior to enrolling on a course.

Please always exit the course by clicking on the blue “Home” icon at the top right hand side of
the screen. Never exit a course using any other method as the system will be unable to record
information correctly.

Sometimes an overnight run is required to enable the system to update, this is called the
replication process, before a course will show as complete.
Hopefully this provides a helpful summary and further information to support your staff in resolving
some of the issues relating to e-learning modules on ESR.
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STATUTORY TRAINING MATRIX
The list below details the statutory training courses that you must undertake. Please choose the ones appropriate to your role (i.e. you will need to do additional courses if you
are a clinical member of staff).
COMPETENCY ACHIEVED
NHS/MAND
FREQUENCY
WHO IT APPLIES TO
Time to
complete
in Mins
Fire Safety – 1 year
Annually
All staff
90
Health & Safety – 3 year
3 Yearly
All staff
90
Information Governance – 1 year
Information Governance – 1 year
Once
All staff – upon Commencement of Employment
60
Annually
All staff
30
3 Yearly
All staff
110
3 Yearly
All staff
50
3 Yearly
All staff
180
Safeguarding Adults Level 1 – 3 year
3 Yearly
All staff
40
Safeguarding Children Level 1 – 3
year
3 Yearly
All staff
30
Safeguarding Adults Level 2 -3 year
3 Yearly
All clinical staff
40
Safeguarding Children & Young People - Level 2
(Primary Care)
Safeguarding Children Level 2 – 3
year
3 Yearly
Clinical staff who work in primary care and have
infrequent contact with parents and children and
young people
90
Safeguarding Children & Young People - Level 2
(Secondary Care)
Safeguarding Children Level 2 – 3
year
3 Yearly
For all clinical staff who work in secondary care and
have infrequent contact with parents, children and
young people.
90
Annually
For all clinical staff working within either primary or
secondary care and working predominately with
children, young people and parents/carers or for those
staff with management/role responsibilities for staff
involved with children's services.
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LEARNING CERTIFICATION TITLE
Fire Safety Awareness *
Health and Safety Awareness *
Information Governance (Introduction)
Information Governance: The Refresher Module
Manual Handling Awareness *
Equality & Diversity – General Awareness
Conflict Resolution ** / Mixed Messages**
Safeguarding Adults – Part A
Safeguarding Children & Young People – Level 1
Moving & Handling Module A – 3
year
Equality, Diversity & Human Rights –
3 year
Conflict Resolution – 3 year
CLINICAL MODULES:
Safeguarding Adults – Part B
Safeguarding Children & Young People - Level 3
IMPORTANT:
Safeguarding Children Level 3 – 1
year
FURTHER CLINICAL MODULES CONTINUED ON NEXT PAGE ……
CLINICAL MODULES
(Continued / …… )
LEARNING CERTIFICATION TITLE
Infection Control: Principles of Infection Prevention *
Capacity and Difficult Consent
Mental Capacity
Principles of Advanced Life Support
COMPETENCY ACHIEVED
NHS/MAND
FREQUENCY
WHO IT APPLIES TO
Time to
complete
in Mins
Infection Control – Level 1 – 3 year
3 Yearly
All clinical staff
90
Deprivation of Liberty Safeguards – 3 year
3 Yearly
All clinical staff
30
Mental Capacity Act – 3 year
3 Yearly
All clinical staff
20
Adult Basic Life Support – 1 year
Annually
All Clinical Staff
60
*Courses marked with an asterisk have audio; however a transcript of the audio is also available within the module.
**Mixed Messages requires the use of headphones or speakers. If this is not possible, Conflict Resolution can be completed instead
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