SROI Report Card
Year 8: Oct ‘09 – Sep ‘10
Social Mission Overview
Goals
Methods
Success Metrics
• Hire couriers and office
administrative staff
from disadvantaged
youth population
• Recruit youth serving
agencies across Toronto
• Youth meet or exceed
job expectations
• Provide a real job, not a
job training experience
• TurnAround helps
youth secure next job
and establish a career
path
• Provide transitional
work experience to
enable youth to
develop employability
skills, a resume and a
support network
• Enable youth to access
the mainstream job
market
• Establish a supportive
management
environment
• Assist youth with
planning and making
next steps regarding
housing and
employment
• Enable youth to
stabilize life situation,
begin a career path and
leave the shelter
system
SROI Report Card: Year End 2010
• Youth are able to get
off and stay off
government financial
assistance
Financial Performance
Financial Metrics
Cumulative Societal Cost Savings (8 years)
2010 Revenue
$338,654
Salaries and Commissions
$310,000
2010 Grants and Subsidies
$0
2010 Total Societal Cost Savings
$ 12, 714
Cumulative Shelter Cost Savings (8 years)
$162,066
Cumulative Government Income Support Cost
Savings (8 years)
$176,805
Cumulative Employment Services Cost Savings
(8 years)
2010 Operating Profit (Loss)
Cumulative Revenue (over 8 years)
$159,754
($21,249)
$1,878,344
Cumulative Operating Profit (Loss) (over 8
years)
($93,043)
Total (cash) Investment to date
$100,000
Total Cumulative Societal Cost Savings
(8 years)
$498, 625
Social Return on Investment (SROI)
258%
Business Overview
• Sales fell 5% from 2009 revenue of $356,661
• 150 new customers in 2010
• Entered into partnership with a GTA delivery firm in order to
provide clients with a wider range of delivery options.
SROI Report Card: Year End 2010
Social Return on Investment
Annual Social Metrics 2010
Target Group Employee Overview 2010
Total number of people employed (target group) :
11
Number of new hires (target group)
7
22
Average age
Male % / Female %
% of new hires unemployed at time of hire
100%
% of new hires receiving income supports at time of
hire
14%
% of new hires using services from youth agencies
at time of hire
100%
Grade 12: 55%
Employment and
Training:
73%
Housing situation at time of hire (new hires):
Independently:
57%
Less than
Grade 11: 22%
College Diploma: 22%
Reasons for difficulty finding employment:
Average tenure:
Living with family:
71%
82% / 18%
Couch Surfing:
14%
SROI Report Card: Year End 2010
Unstable
Housing: 18%
Emotion and mental
health issues: 18%
10.5 months
SROI Definitions and Calculations
• Target Group:
• The target hire group was drawn from youth (up to 29 years) that worked at TurnAround Couriers for over 2 months (2002 – 2006)
and for over 3 months (2007 – 2010) over a 8 year period. Target hires complete surveys, exit sheets to obtain socio-economic data.
Only these hires are considered for cost savings and SROI calculations.
• Total Societal Cost Savings:
• Shelter Cost Savings + Government Income Support Cost Savings + Employment Services Cost Savings
• Shelter Cost Savings
• Shelter cost savings for a new hire recruited from a shelter is calculated as the average stay for a youth in a Toronto shelter of 4.5
months or 137 days multiplied by the average per diem cost a Toronto youth shelter receives per youth per day from the City of
Toronto Housing and Shelter Services of $53 (2005 baseline cost). For SROI reports from 2005 and onwards, an additional 3% is added
every year to this base cost to account for inflation, making the 2010 per diem cost approximately $61.
• Government Income Support Cost Savings
• Government income support cost savings for a new hire who reported receiving income support prior to being hired at TAC is
calculated as the number of months employed at TAC in a year, multiplied by the cost of income supports for a single person or
person with dependants ($585/$1005, 2010) .
• Employment Services Cost Savings
• As of 2010: Employment services cost savings for a new hire who reported receiving assistance from community service agencies
prior to begin hired at TAC is calculated as the average duration that youth receive employment services (2.2 months , 2010)
subtracted from the average duration for receiving employment services (4 months) and the cost savings of the difference based on
the average cost for serving an individual ($1854) (Employment Ontario, Employment Service delivery model for assisted clients).
• Prior to 2010: Youth community service agencies were canvassed in 2005 to determine the annual baseline cost of delivering
employment services. Cost estimates were based on annual per head budget estimates given by 4 Toronto -based youth service
agencies and an average was taken to account for this baseline cost: $3097 + $1019 + $3000 + $3786 /4 = $2726
• SROI:
• Cumulative cost savings to society (over 8 years) / Total investment made to date
SROI Report Card: Year End 2010