MIDDLE MARKET
THE HARTFORD CONSTRUCTION GROUP SERVICE TEAM: PROGRAM MANAGERS
THE PROGRAM MANAGER:
THE HARTFORD’S UNIQUE
COMMITMENT TO SUPERIOR
CUSTOMER SERVICE.
One accessible,
centralized source
The Hartford knows time is in short supply for construction
risk managers. When they need insurance services, they want a
resourceful and responsive contact without the extra legwork.
That’s why we appoint a program manager for primary day-to-day
contact as soon as we’ve won an account. It assures you and your
client service from one accessible, centralized point of contact.
BROKER
The program manager can deliver prompt, knowledgeable
customer service.
WHAT DOES A PROGRAM MANAGER DO?
• Manages and facilitates resolution of all service-related issues
PROGRAM
MANAGER
• Works with all of our service departments to ensure processes
are tailored to customers’ needs
Audit
Billing
Policy Issuance
Claims
Underwriting
Risk
Engineering
Prepare. Protect. Prevail.®
• Understands customers’ unique service needs and fine-tunes
solutions to overcome roadblocks
• Assures a superb customer experience by meeting and
delivering customer expectations in a timely manner
• Partners with The Hartford’s underwriters to build relationships
that win and retain business
continued
THE HARTFORD CONSTRUCTION GROUP SERVICE TEAM: PROGRAM MANAGERS
• Leads and coordinates these program elements:
»» Enrollments
»» Issues master policy block
»» Assembles service team
»» Schedules program meetings including kick-off,
stewardship and close-out
EXPERTISE FROM ALL THE RIGHT PEOPLE,
WITHOUT ALL THE LEGWORK
The program manager will work with you to build the
customer relationship during the project or policy
term by interfacing with a customer service team of
specialists and experts at The Hartford to service your
customers’ accounts. Your service team includes:
Underwriting: The Construction underwriter will
partner with the program manager to help you win
and retain accounts.
Claims: When claims happen, the program manager
collaborates with the claims account executive to
ensure claims are responded to in a timely manner.
Audit: The program manager, together with the
audit coordinator, ensures that annual "true-ups"
are facilitated and program closeout is executed
smoothly.
Policy Issuance: To confirm policies and
endorsements are issued accurately and in a timely
manner, the program manager will coordinate with
service operations.
Billing: Feel confident your customers’ bills will
be accurate and on time – and processes may be
tailored when requested. The program manager
works with the billing coordinator to ensure it.
Risk Engineering: The program manager partners
with the Construction account manager and local
field consultant to make certain everything runs
smoothly from a safety standpoint.
Special Investigations Unit (SIU): If a large or
catastrophic loss occurs, the program manager runs
point with the claims department to facilitate a
smooth hand-off to the field investigator.
@Venture® and The Hartford Loss Connect®: The
program manager requests system setup in both
@Venture and Loss Connect and works with the
account specialists to provide adequate customer
support and training.
YOUR PROGRAM MANAGER’S GOAL:
To earn a long-term partnership with you
through a positive customer experience.
BE PART OF THE PROGRAM.
Visit us at thehartford.com/construction to learn more about all that our
Construction team has to offer.
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The Hartford® is The Hartford Financial Services Group, Inc. and its subsidiaries, including Hartford Fire Insurance Company.
Its headquarters is in Hartford, CT.
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