2017 Departmental Short-Term Goals
Pillar: Financial Management
Admin Team
Focus Goal
1A
Enhance staff knowledge of
department budgets in
relation to the overall
budget.
Cross
Complete
Action Items
Coord
Target
Managers December Utilizing the “Budget Level
31, 2017
Expectation” training tool,
managers will select one area
to review at department
meetings monthly.
Provide one training that will
occur at a program staff
meeting to review the
procedures for p-cards
reconciliation.
Quarter
Progress
1/31 Day Camp Staff reviewed
the 2017 price sheet and the
2016 Day Camp Revenue and
Expense sheet.
3/28 – Facility Coordinators
reviewed the process to
determine prices for weekly
programs and special events.
2/22 – Inclusion Coordinators
reviewed how MDA’s are
determined and what factors can
impact the formula. Also the
master GL list on how budget
items are allocated.
3/29 – Inclusion Coordinators
reviewed the importance of
quarterly reports and the
information that is reported on
and why.
Managers – what has
been done in April, May
and June?
This training is scheduled to take
place at the July 18 Program Staff
Meeting.
1
Revise the current budget
packet for each section of the
Budget Level Expectations to
ensure that all staff are
providing consistent and
accurate training.
Focus Goal
1A
Educate staff about
resources/financial
assets/cash flow polices.
Cross Complete
Action Items
Coord
Target
Admin December Establish a policy which
31, 2017
states purchasing
guidelines; including
amounts, individual
assignments, and
maximum purchases
without board approval.
Develop a comprehensive
revenue policy which
establishes the philosophy
for setting the agency’s
fees and charges.
Develop a procedure for
collecting, safeguarding
and disbursing cash to
include:
• Cash handling
system procedure
• Preparation of
financial
statement
• Conduct of
internal audits
1st
Quarter
The budget packet was
distributed to managers and
superintendents for changes.
Changes were compiled and a
revised copy was sent to
supervisors in March.
Progress
2
•
•
Focus Goal
1A
Explore the allocation of
additional funding for the
marketing of NWSRA.
Focus Goal
1B
Evaluate existing
collaborative programs to
establish funding
opportunities to ensure
financial stability.
Authorization to
accept or disburse
funds
Statement
regarding design
and separation of
duties
Cross Complete
Action Items
Coord
Target
Admin December Review success rate (measured
31, 2017
by applicants) of existing online
recruitment platforms
Review success rate (measured
by engagement) of existing
social media platforms
Present anticipated
performance scenarios to
Director for recruitment and
social media based on three
levels of increased funding
toward marketing of NWSRA
Cross Coord
Managers/SLSF
Team
Complete
Action Items
Target
December Hold one meeting with
31, 2017
Amita Health (Safety for
Yourself) by May 31 to
discuss grant timelines
and additional
programming options.
(e.g., day programming)
Quarter
Progress
Quarter
Progress
3
Meet with Clearbrook to
expand revenue
possibilities and discuss
options for program
sponsorships and
donations by securing
one area corporation.
Evaluate all existing
collaborations to
determine the level of
funding support needed.
(e.g., break even or
profit)
Focus Goal
1D
Prepare for new
programming space at
Hanover Park.
Cross Coord
Complete
Action Items
Target
Admin,
March
SLSF to research 3 grant
Managers,
31, 2017 opportunities to pay for
improvements to
Coordinators
physical space at HPPD.
Create a list of needs,
which will include capital
equipment, IT
equipment, recreation
supplies.
Create budget based on
anticipated needs,
expenditures, and
revenue.
Request price quotes or
bids from at least 3
vendors for capital and
recreational expenses.
Quarter
1st
1st
Progress
Staff is researching grants that will
pay for upcoming PURSUIT expenses
not covered by the dollars already
committed by the SLSF board.
Creation of list of needs is complete
and equipment purchased.
Bid process completed and vender
approved by Board of Directors.
4
Focus Goal
1D
Cross Complete
Action Items
Coord
Target
Allocate appropriate funding
December Explore options for new
to cover both anticipated and
31, 2017
water heaters at RMCC by
unanticipated building
Feb., 2017 to be in
repairs in owned/leased
regulation of DHS.
NWSRA spaces.
Create a rolling plan for
vehicles, showing long
term maintenance and
scheduled replacement
into one document.
Quarter
Progress
Rolling Meadows maintenance
reviewed water heaters again and
determined pilot light was out.
Problem rectified.
Create a replacement and
repair schedule for the
condo space. (e.g., roof
repair, restrooms,
carpeting, painting, etc.)
Incorporate anticipated
replacement or repair
expenses for Condo Space
and NWSRA vehicle fleet
into the Capital
Replacement Plan.
5
Management Team
Focus Goal
1B
Cross Coord
Complete
Action Items
Target
Educate staff on and
Coordinators December Investigate and research 3
implement bulk purchasing
31, 2017
bulk purchasing programs to
program.
assist with economizing
resources and purchases and
determine items to be
purchased through bulk.
Programs to consider may
include:
• Amazon Smile
• Walk Through Illinois
• Working with
member park
districts
Demonstrate a minimum of
one cooperative purchasing
venture in order to
economize the agency’s
resources and purchases.
Provide information about
bulk purchasing and its
benefits to staff members at
one staff meeting.
Quarter
Progress
An account has been set up with
Alliance Paper and Food Service
Equipment for bulk purchases of
paper products and cleaning
supplies. A new procedure for
purchasing in bulk was
developed and shared at a
Manager/Superintendent
meeting. The first of three
orders were made in May.
NWSRA staff t-shirts for
seasonal and part-time staff
were ordered in bulk this year.
The new bulk purchase
procedure was discussed at the
April 18 staff meeting.
6
Focus Goal
1B
Increase collaborative
programs by partnering with
other agencies to address
increased programming
needs
Focus Goal
1C
Analyze program offerings
to determine the number
of programs that are
profitable, break even or
are subsidized.
Cross Complete
Action Items
Coord
Target
Admin December Create a resource list by
31, 2017
researching agencies that
provide services for people
with disabilities within the
service area with which to
collaborate with in 2017.
Offer 1 new collaborative
program or service by the end
of 2017.
Create a plan to build
collaborations which will be
implemented in 2018.
Cross Coord
Complete
Action Items
Target
Admin
December Create a worksheet that can
&
31, 2017
be utilized to show statistical
Program
information including
Development
expense vs revenue that will
Committee
assist with future planning
and services.
Create a report from the
worksheet which identifies
the number of programs that
generate revenue, break
even or subsidize.
Develop an agency
philosophy identifying the
percentage of programs
acceptable to break even,
Quarter
Progress
In process.
Quarter
Progress
7
make money or be
subsidized.
Focus Goal
1C
Create a system of
measurement and formulas
to determine the true cost
of programs and
transportation.
Cross Coord
Complete
Action Items
Target
Admin
December Compare our prices with 10
&
31, 2017
park districts and 4 SRAs.
Program
Create a spreadsheet in Excel
Development
to use as a tool to input data
Committee
for analysis.
Develop a method to inform
stakeholders on new pricing
and allow for input.
Quarter
Progress
8
2017 Departmental Goals
Pillar: Operational Excellence
Admin Team
Focus Goal
2A
Re-evaluate age-group
breakdowns.
Focus Goal
2C
Develop PURSUIT II
Cross
Complete
Action Items
Coord
Target
Managers December Examine current age group
31, 2017
break downs and evaluate
effectiveness.
Investigate other age group
breakdowns to develop 2 new
strategies.
Recommend one strategy to
superintendents for approval.
Implement in fall brochure,
2017.
Create a survey monkey to be
implemented after the first
session that age groups are
adjusted to get stakeholder
feedback.
Quarter
Cross
Complete
Action Items
Coord
Target
Managers June 30,
Create a timeline to assist
2017
with the development of the
program space at PURSUIT 2
by January 31, 2017.
Work with Clearbrook to
create a timeline for hiring
and training DSPs by February
28 and the new Q/IDP that
Quarter
Progress
Mgrs. To UPDATE
Completed and passed to Admin
team on 4/13.
Progress
Completed 1/17
Completed 2/24
9
will oversee the program site
by January 31, 2017.
Create a timeline to assist
with the development of
assessment of potential
participants and family
members by January 6, 2017.
Focus Goal
2C
Improve communication
between NWSRA staff and
group home caregivers.
Cross
Complete
Action Items
Coord
Target
Managers December Create a document that will
31, 2017
outline communication
guidelines for group home Q’s
and program staff.
Completed 2/16 and
implemented in March 2017
Quarter
Facility Coordinators are creating
a template for Program Leaders
to complete with program details
and staff expectations which will
be sent to Q’s and group homes.
Completed on May 16 at a
Program Staff Meeting.
Schedule a 30 minute staff
training to review the
document on communication
guidelines with group homes
and include in the agency inservice calendar to take place
1x/year.
Identify 3 methods to handle
emergency calls after hours.
Focus Goal
2C
Improve accuracy and
effectiveness of the
preparation process for
Cross
Complete
Coord
Target
Managers December,
2017
Action Items
Determine new categories
that are necessary and
important for the formulation
of statistical reporting. (e.g.
Progress
This training was added to the
staff meeting topics and will be
reviewed annually.
Completed and distributed to
staff. The method that was
chosen will begin May 1.
Quarter
Progress
MGRS. To update
10
quarterly and year-end
statistics.
new disability abbreviations,
program types, ages)
Develop consistent
qualifications for age groups
and disability statistics
between departments (e.g.
inclusion and weekly
programs)
Investigate adding staff
members to assist with the
statistical reporting process.
Focus Goal
2C
Enhance visibility of the
NWSRA name, vision and
mission through new
partnerships and
collaborations with
community agencies.
Cross
Complete
Action Items
Quarter
Coord
Target
Managers December NWSRA/SLSF staff will select a 1st
31, 2017
minimum of one new service
club in which to have 1 staff
to join.
NWSRA staff will attend a
minimum of 6 networking
events.
Focus Goal
2C
Market NWSRA’s programs
and services to attract new
families.
Cross
Complete
Action Items
Coord
Target
Managers December Re-establish the Research and
Supt. (BS 31, 2017
Outreach Initiative to assist
& JKF)
with identifying new families.
1st
Quarter
Progress
Cathy Splett joined the Rotary
Club of Buffalo Grove on
1/12/2017.
Tracey Crawford and Andrea
Griffin have joined the
Metropolitan Mayor's Caucus
ADA Coordinators Network
Steering Committee.
NWSRA staff attended 8
networking events in 1st quarter.
Progress
Outreach Committee has met and
reviewed ROI and implemented
11
enhanced contact with Inclusion
and Leisure Ed participants
Welcome packet created and sent
to 6 new families in 1st quarter.
Create a welcome packet and
mail to a minimum of 10 new
or non-participating families.
Identify and attend 5
opportunities that may attract
new families by December 31,
2017.
Focus Goal
2C
Ensure cost-effectiveness
and quality design of all
marketing materials.
Cross
Coord
Admin.
Complete
Target
Ongoing
Action Items
Create and implement a
timeline to hire a new graphic
designer that includes a cross
training transition period.
Staff attended 8 events in 1st
quarter.
Quarter
1st
Provide a minimum of 2
continuing education
opportunities for new Public
Information Coordinator to
stay current in design and
marketing strategies.
Graphic Designer to review all
NWSRA marketing materials
and present 3-5 ideas for
consistent design across all
materials
Focus Goal
Cross Coord
2C
Program
Staff,
Coordinators,
Utilize social media outlets
to publicize NWSRA staff
achievements.
Complete
Action Items
Target
On going Recognize one achievement
monthly on social media
Quarter
Progress
Timeline has been created and
current processes have been
documented. Folder with
processes created for training
new staff member.
Progress
The manager assigned to
complete the staff meeting
12
Managers
related to staff or agency
accomplishments.
agenda for that month will
complete this action item.
January – Nicole Estrada,
Coordinator, recognized for
election to the IPRA Board.
NWSRA recognized for
achieving Distinguished Agency
Accreditation.
February – Staff were
recognized on Facebook for
PDRMA Review Accreditation
and a staff photo with new
jackets was posted.
Trisha Palmieri, Adult Day
Specialist, completed training to
become a Qualified Support
Professional (QIDP) by the
Department of Human Services
of the State of Illinois
March – Renee Miles, Manager,
recognized for graduation from
IPRA Leadership Academy.
June – Pinning Ceremony
recognizing 4 staff that have
achieved professional
certification this past year.
Focus Goal
Cross
Coord
Complete
Target
Action Items
Quarter
Progress
13
2C
Promote NWSRA and its
programs and services
through sharing of personal
stories on social media,
website and other media.
All
staff
On going
Jodi,
Renee
Management Team
Focus Goal
2A
Evaluate adult sport
offerings, paying attention
to skill development and
transitioning to
competitive levels.
Cross Coord
Program Staff
Sports
committee
Promote NWSRA programs and
services through the bimonthly
“NWSRA Now” e-newsletter
Create an online
template/survey that assists
staff with gathering
information for stories of
participants
Two program staff will gather
template/survey responses for
stories every other month.
Complete
Action Items
Target
December Create an assessment tool
31, 2017
to be used at the beginning
and end of each sports
program to measure skill
development.
Develop a procedure in
which to implement,
record, utilize and retain
the findings from the
assessment.
Develop a sports
satisfaction survey on
Survey Monkey to be sent
to participants at the
conclusion of each sport
season.
Determine which adult
sport programs will require
Bimonthly NWSRA Now enewsletter is being sent.
Online survey created and sent to
staff on a monthly basis
Quarter
Progress
Sports Committee to
update
14
an assessment tool to aid
with skill development.
Focus Goal
2A
Enhance service-based
opportunities in adult
programming.
Cross Coord
Superintendents
All Staff
Complete
Action Items
Quarter
Target
December Identify 5 organizations
1st
31, 2017
that would provide servicebased opportunities. Some
ideas include:
• Kiwanis
International
• Member park
districts
• Feed my Starving
children
Provide 3 service based
1st
events in 3 adult programs
and post each event on
social media.
Progress
The coordinator of PURSUIT 1
created a list of 50+
organizations within the
NWSRA service area that
provide service based
opportunities.
PURSUIT (Adult Day Program):
•
•
•
•
•
Mea ls on Wheels
Rona ld McDonald House
Autumn l eaves to call bingo
(2 ti mes a month)
Pa ds
Rol ling Meadows CARE
Progra m rea ding books
Chef’s Corner (Adult Cooking
Program):
Baked home-made items and
delivered to Pads.
All events have been posted
on social media.
15
Research and analyze if
agency resources would
allow for an additional
adult club offering only
service-based events and
activities.
1st
A new program named “Action
Club” was offered during the
Winter/Spring program. Efforts
to promote the program are in
process.
2017 Departmental Goals
Pillar: Promoting Leadership
Admin Team
Focus Goal
3A
Offer new and innovative
training opportunities
through collaboration with
other community agencies.
Cross
Complete
Action Items
Coord
Target
Managers December Identify 4 agencies that may
Supt.
31, 2017
provide outside speakers.
(JKF)
Ideas may include:
• Epilepsy Foundation –
Seizures
• Clearbrook – Feeding
• Express Yourself –
Play Therapy
Schedule a minimum of two
outside speakers and add to
the 2017 in-service schedule.
Schedule a minimum of one
outside speaker for weekly
program and day camp
trainings.
Quarter
Progress
4/21 - Manager of Inclusion
Services reached out to Melissa
at Express Yourself Therapy to
present on Play Therapy to FullTime and Part-Time Staff. Waiting
to hear about her availability.
A representative from the
Epilepsy Foundation spoke at the
Program Leader training on
January 30.
16
Focus Goal
3A
NWSRA will provide staff
with continuing education
opportunities and develop
a comprehensive training
program reflecting the
requirements established
by PDRMA and
Distinguished Agency
accreditation standards.
Cross
Complete
Action Items
Quarter
Coord
Target
Managers December Create list of mandatory
1st
31, 2017
trainings required by PDRMA
and Distinguished Agency
accreditation to utilize when
determining the annual
training calendar and staff
meeting policy reviews.
Create a policy that reflects
the agency communications
standards/expectations and
provide a staff training on this
topic.
Offer one training by Admin
for Managers. One training for
Coordinators by Managers
and one training for program
specialists by their supervisors
one time per year.
Provide 4 opportunities for
staff to attend workshops
sponsored by NRPA, IPRA,
IAPD and other similar
organizations.
Progress
A spreadsheet was created to use
as a tool when developing the
annual training calendar. The
checklist includes trainings as
required by PDRMA, Distinguished
Agency and agency requirements.
Admin Team presented to
managers on Thursday, January
10.
•
•
•
•
28 full time staff members
attended the IAPD/IPRA
State Conference in
January.
One staff member
attended the IPRA
Leadership Academy.
Two staff members
attended the IPRA
Supervisor Symposium
4/7/17
Five staff members
attended the ITRS
Breakfast
17
•
Focus Goal
3A
Enhance opportunities for
training through the use of
webinars and online
training.
Cross
Complete
Action Items
Coord
Target
Managers December Utilize the PDRMA web site
31, 2017
for 8 on-line training
opportunities, equaling 2.5
hours of training by
September 12, 2017.
Utilize e-mail for 5 policy
reviews to be completed
December 31, 2017.
Quarter
3B
Create opportunities for
advancement through
utilization of the succession
plan and mentoring
opportunities for FT staff.
Cross
Complete
Action Items
Coord
Target
Managers December Provide SWOT analysis
31, 2017
opportunities for 4 full-time
staff.
Create a flow chart which
demonstrates staff
Progress
2/7/17 – Discrimination and
Harassment
3/7/17 – Crisis Communication
5/22/17 – Abused and Neglected
Child Reporting
Utilize one additional on-line
training opportunity for
additional staff training.
Focus Goal
Meeting/Workshop on
5/4.
The Executive Director
attended the IAPD
Legislative Conference in
May.
Quarter
Progress
The following staff members are
receiving SWOT analysis:
Lauren Jevaney , Manny Aguilar,
Mackenzie Irelan
18
performance, growth and
optimal outcomes.
Revise the current agency
succession procedure to
include all staff members as
recommended by the DA
committee.
Focus Goal
3C
Effectively communicate
factors that may affect
program services including
new legislation, regulations,
etc. to the participants and
families.
Cross
Complete
Action Items
Coord
Target
Managers December Review resources on ADA
31, 2017
website and replace outdated
materials with current
information.
Utilize the inclusion/Parent’s
corner 1X/month to provide
information directly to
families.
Construct a letter regarding
vacation trip opportunities
and changes for 2017 and
send to past participants.
Construct a letter to day
camp parents informing them
of changes to day camp start
dates, fees and additions to
camps.
January,
Through social media,
2017
communicate to our
stakeholders regarding the
agency addressing federal
and state regulations
affecting programs and
Quarter
Progress
Q4
Q2
Q4
Changes to the day camp
schedule were included in the day
camp brochures and will be
included in the day camp
confirmation letters.
Web page created
communicating the effect of
permanent property tax freeze.
19
services. (e.g., FLSA and
minimum wage changes)
Focus Goal
3D
Utilize the Strategic Plan to
assist FT staff with the
development of annual
goals for agency growth and
personal advancement.
Cross Coord
Complete
Target
Admin
February
Implemented 1, 2017
by Mgrs.
Action Items
Quarter
Create an individual work
1st
plan template by January 6,
2017 based on the strategic
plan for staff to use when
developing their professional
short term, annual goals.
Create short term goals for
each department based on
the strategic plan.
Evaluate agency short term
goals on a quarterly basis
and provide a quarterly
report to the board.
Evaluate short term goals
annually at the end of the
fiscal year and involve all
staff members in the
development of the next
year’s goals, ensuring that
they remain pertinent to the
agency’s mission.
Develop a training for PT
staff which provides
information about the
development of the Strategic
Plan’s long term goals and
the short term goals for 2017
Progress
A discussion about creating
individual work plans and
utilizing the template was held
at the 1/10 All Staff Meeting.
Due Feb. 3.
First quarter board report given
at the May Board Meeting.
20
to be shown by summer
trainings.
Place a copy of the agency
short term goals at the front
desk and update 4X/year to
ensure that the agency goals
and objectives are easily
accessible to the public.
Focus Goal
3D
Further develop and
implement the mentoring
program for Part Time and
Volunteers
Cross
Complete
Action Items
Coord
Target
Managers December Create a mentoring
JKF
31, 2017
committee or task force
consisting of 3 staff members
to meet 3 times to develop
the program.
The 2017 agency goals are
available for public view at the
registration area.
Quarter
1st
Continue with the
development a mentoring
process and inform staff of
this opportunity.
Determine 3 methods to
communicate and advertise
this opportunity.
Management Team
Focus Goal
Cross
Coord
Complete
Target
Action Items
Quarter
Progress
Complete: Two paths for the
mentoring program has been
developed. One is designed for
those pursuing a career in
Therapeutic Recreation and the
other is for those looking for
advancement at NWSRA.
Progress
21
3A
Improve communication and
program effectiveness
through the use of the TR
model in the APIE+D
process. (Assessment, Plan,
Implement, Evaluate +
document)
Focus Goal
3A
Provide consistent
supervision and
management of part-time
and seasonal staff.
Admin
December Incorporate TR model training 1st
31, 2017
into the inservice calendar
one time per year. (e.g.,
assessments,
documentations, evaluations,
etc.)
Determine which programs
utilize the TR model
(assessment, goal setting,
documentation, evaluation).
Determine which programs
will use the TR model and
incorporate the model into a
minimum of 5 weekly
programs.
Cross Coord
Complete
Action Items
Target
Coordinators December Create a customer service
31, 2017
workshop for FT when
working with PT.
Assessments (by ROMPA) are
being developed for the therapy
sessions utilizing the Snoezelen
Sensory Room.
Quarter
Focus Goal
Cross
Coord
Complete
Target
Action Items
Progress
SSC is updating current
department manual to be more
in-depth with expectations and
holding staff accountable. Will
present in Fall 2017 at all staff
meeting
Completed at a program staff
meeting on April 18.
Provide one training per year
to FT staff on supervision
and management of
seasonal staff.
Coordinators
This goal will be addressed by the
Program Development
Committee.
An in-service for FT program staff
was conducted on 1/11/17 which
addressed the NCTRC Job Analysis
and the APIE (D) TR model.
Quarter
Progress
22
3A
Ensure proper training on
leisure education for new
FT staff to ensure effective
leadership.
Focus Goal
3A
Provide training to Park
District staff on NWSRA
programs, services and
employment opportunities.
Managers December Determine 5 training topics to
and
31, 2017
include in a training for new
LED
staff. Ideas may include:
Coord.
• Lesson Plan
Development
• Resources/Facility
Training
• Supplies & Equipment
Develop a training
tool/handout, including the 5
training topics to utilize during
new staff orientation.
Experienced staff members
will assist new staff a minimum
of 10 times at Leisure
Education.
Cross
Complete
Action Items
Coord
Target
Managers December Provide training to park
31, 2017
district staff (10/year) to
ensure a good understanding
of the services provided by
NWSRA.
JoAnn and Summer to
complete
Quarter
Progress
2/20 – Training for afterschool
staff at Bartlett Park District on
Behavior Management and
specific needs of each participant
receiving inclusion assistance.
2/28 – Training for afterschool
staff at Streamwood Park District
on Behavior Management and
specific needs of each participant
receiving inclusion assistance.
4/5 – Training for afterschool staff
at Hanover Park Park District on
Behavior Management and Site
Specific program
recommendations.
23
Create a survey requesting
feedback from training
attendees on the
effectiveness of trainings.
Receive a 66% response rate.
Develop a survey that will be
used to revise the existing
training options menu that
will ask member district staff
suggested topics of training.
Focus Goal
3A
Cross
Complete
Action Items
Coord
Target
Effectively develop part time Managers December Utilize 1 – 2 current part-time
seasonal staff training.
31, 2019
staff to assist with speaking
and demonstrating at the part
time staff seasonal trainings
3x/year.
Include at least one question
within the evaluation form
that will provide topic
suggestions for upcoming
trainings.
Include at least 3 forms of
presentation styles within the
trainings. (e.g., visuals, power
point, hands on, group
exercise, lecture)
Q1
4/18 – Training for preschool staff
at the Bartlett Park District on
Sensory Processing Disorder and
how to set your room up for
success for all participants.
Q2
Quarter
Progress
The part time program leaders
presented to the weekly assisting
staff on 2/2. Topics included,
understanding how to be
prepared, expectations,
Included in winter and summer
part time staff training
evaluation.
1st
Presentations at part-time and
seasonal training are
incorporating Power Point, Presi,
role play, video, group exercises,
lecture and hands on learning.
24
2017 Departmental Goals
Pillar: Outstanding Service
Admin Team
Focus Goal
4A
Further develop of the
behavior management
team’s roles and
responsibilities and
communicate with staff
members.
Cross Coord
Complete
Action Items
Quarter
Target
Managers,
December Create a form to utilize as a
Q1
Coordinators 31, 2017
participant profile that
highlights the most pertinent
information on behaviors,
interventions, etc.
Review the behavior team’s
responsibilities and
expectations of staff 1X per
year at a program staff
meeting.
Include Behavior Team
Leader’s roles at programs at
PT staff and seasonal staff
trainings.
Focus Goal
Cross Coord
4A
All Staff
Establish a culture of
excellence through staff
core certification
requirements and training.
Complete
Action Items
Target
December Staff to obtain and maintain
31, 2017
CTRS or CPRP, First Aid, CDL
driver’s license and CPI.
Lifeguarding is optional.
Quarter
Progress
The Behavior Team will address
this goal.
This goal will be addressed by
the Behavior Team.
Progress
CPR training was offered to full
time staff on 1/10. First Aid was
offered on 1/17. Lifeguarding
was offered in December 2016
and the certification is valid for
two years.
Two staff have obtained CDL
since January.
25
Provide annual training 1
X/Year to keep refreshed and
certified.
Provide an opportunity for
the Accounting Manager to
receive CPRP as per DA
requirements.
Focus Goal
4A
Maintain and achieve agency
accreditations.
Cross Complete
Action Items
Coord
Target
Admin December Create a timeline in
31, 2021
preparation for PDRMA
accreditation 2016 - 2018
Create a timeline in
preparation for Distinguished
Agency Accreditation 2021.
Admin December Develop a comprehensive
BB
31, 2017
procedure which reflects the
agency’s commitment to
conservation of natural
resources and the protection
of our environment. (e.g.,
programming, fleet
maintenance)
Develop a policy and/or
procedure providing for a risk
management (safety)
committee with appropriate
functions, purpose,
Quarter
Five staff have received
professional certification.
(CTRS/CPRP)
CPI is scheduled for May 23 &
24.
1/17/17 – First Aid Refresher
Eligible in April 2019
Progress
This goal will be addressed by the
Safety Committee.
26
appointment of members and
operation procedures.
Committee members should
sign in at each meeting and
committee minutes are
required after each meeting.
Focus Goal
4A
Increase advocacy efforts for
parents and stakeholders
toward legislative issues.
Focus Goal
4A
Enhance two-way
communication and identify
necessary areas for growth
through continued
stakeholder feedback
efforts.
Focus Goal
4A
Enhance two-way
communication and identify
necessary areas for growth
Cross
Coord
All
Staff
Complete
Action Items
Target
December Establish 3 ideas of stakeholder
31, 2021
involvement in legislative
issues.
Cross
Complete
Coord
Target
Managers Ongoing
Cross
Coord
All
Staff
Action Items
Quarter
Progress
Collaboration with Connect to
Community created to host event
with DHS Division of
Developmental Disabilities Director
Greg Fenton in September
Quarter
Progress
Provide 4 opportunities to
gather stakeholder feedback.
Utilize surveys, develop
support groups and voice of
the customer opportunities,
evaluations.
Complete
Action Items
Target
December Provide a training 1X/year on
31, 2017
agency communication policies
and expectations for all staff.
Quarter
Progress
Support Services will provide a
training at the Part time Summer
Training 6/1 that will review the
agency communication policy.
27
and change through internal
feedback efforts.
(staff, part-time staff,
volunteers)
Focus Goal
4B
Foster and develop
relationships with other
agencies that provide
services for people with
disabilities. (therapists,
hospitals)
Focus Goal
4B
Foster existing relationship
with school districts and
higher education
institutions for innovative
programs and opportunities
for outreach.
SSC reviewed the agency
communication policy with all part
time staff at summer training on
6.1
6.8 SSC is in the process of creating
an online evaluation through
survey monkey to gain feedback
from staff 2X
Establish an on-line
opportunity to receive
feedback from staff and
volunteers 2X/year.
Cross
Complete
Coord
Target
Managers Ongoing
Action Items
Quarter
Develop an outreach and
referral program for
therapists, social workers,
residential facilities.
Research existing
Q4
opportunities for mental
health/behavioral services for
participants removed from
programs and assemble a
document with at least two
resources.
Cross Coord
Complete
Action Items
Target
Managers & December Develop Early Childhood
Coordinators 31, 2017
Camp with D-54
Attend 10 events by
December 31, 2017. Ideas
may include: Open houses,
expos, career days.
Quarter
1st
Progress
Outreach referral partnership
created with National Multiple
Sclerosis Society
Progress
An additional camp for students
in summer school has been
added which will accommodate
30 students at the Early Learning
Center in School District 54.
Outreach Committee has
attended:
28
1) District 54 Early Childhood
Teacher meeting and Middle
School meeting (3/1)
2) District 25 Early Childhood
teacher meeting (3/10)
3) Rupley School Special
Education teacher meeting
(3/15)
4) Conyers Learning Academy
Parent Night (3/22)
Focus Goal
Cross Coord
4C
Managers
Enhance internal use of
NWSRA program space at
RMCC.
Complete
Action Items
Target
December Develop 3 sensory/therapy
31, 2017
programs for individual and
group sessions.
Quarter
Therapy sessions were
advertised in the W/S brochure
and included 45 min. time slots
on Mondays, Wednesdays and
Thursdays.
Evaluate the need for before
and after care for some
programs and special events
Create an annual report to
analyze the use of the
sensory room to assist with
the development of further
growth.
Focus Goal
4C
Increase use of facilities by
fostering relationships with
Cross Coord
Complete
Action Items
Target
Coordinators December Arrange for a minimum of 3
31, 2021
– 4 meetings per year with
Progress
Quarter
Progress
5/16 Spring Valley Nature
Center to visit Bison Bluff.
29
community agencies within
the service area. (e.g.,
churches, schools,
independent living facilities,
Village Halls, etc.)
new facilities for potential
new space.
Re-establish relationships
with 1 – 2 facilities for
potential program space.
Focus Goal
Cross Coord
4D
Managers
Accommodate the needs of
participants utilizing and
nursing services.
Management Team
Focus Goal
4A
Effectively communicate
NWSRA’s Fair Play guidelines
and the participant care
guidelines
Cross
Coord
All
Staff
Complete
Action Items
Quarter
Target
December Create a task force that will
1st
31, 2019
meet 5 times to create a
policy and procedure for
nurses at Camp Connections,
nurses at programs and ABA
therapists.
Arrange for 1 staff training
to take place to inform staff
of policy and procedure.
Complete
Action Items
Target
December Review the guidelines 1X/yr. at
31, 2017
an all staff meeting.
Quarter
1st
Distribute Fair Play Guidelines
through social media and
brochure 8 – 10 X/year.
1st
Add Fair Play Guidelines to the
Behavior Management parent
meeting check list.
1st
Arlington Heights
Palatine’s new office space
Prospect Heights
River Trails
Rolling Meadows
Schaumburg – Bock
Neighborhood Center
Progress
A task force of 3 was created in
2016 and met 3 times to revise
the policy for nurses at camp
connections. Letter and
questions form developed to be
implemented in May.
Progress
The Fair Play Guidelines were
reviewed with all FT staff at the
March 7 staff meeting.
Fair Play guidelines are included in
the Day Camp Parent Manual,
NWSRA Brochures, website and
social media
Completed in May.
30
Focus Goal
4B
Enhance outreach efforts
to minority patrons.
Focus Goal
4B
Strengthen agency impact in
the community by providing
community involvement
opportunities for staff,
volunteers and participants.
Cross Coord
Complete
Action Items
Target
Coordinators December Identify 5 organizations in
(JoAnn)
31, 2017
which to provide NWSRA
information:
Ideas may include:
• The Palatine
Opportunity Center
• Hoffman Estates
Opportunity Center
• Ethnicity- based
religious
organizations.
Determine a method to
disperse NWSRA information
to new organizations.
When applicable and
available, provide the
seasonal brochure and/or
scholarship information in a
second language.
Cross
Coord
All
Staff
Complete
Action Items
Target
December Create 2 opportunities for
31, 2017
parents to meet each other
and socialize.
Provide 2 opportunities for FT
staff to participate in
community service projects.
Quarter
Progress
Scholarship forms have been
interpreted into Spanish. The
District 54 Day Camp brochure
was converted to Spanish.
Quarter
Progress
Day Camp offered a
parent/Camper meet n’ greet on
June 7 and July 6.
31
Provide an open house
annually for parents to meet
and learn more about NWSRA,
get updates on the strategic
plan, etc.
Focus Goal
4C
Increase facility usage in new
park district facilities.
Cross
Coord
Complete
Action Items
Target
December Coordinate up to 2 tours per
31, 2017
year for staff to see new
potential program space.
Quarter
Progress
Staff toured Bison Bluff at Spring
Valley in Schaumburg on May 16.
32