Press Release
Contact:
Julie Rakes
[email protected]
Capital One Finds Majority of Finance Professionals Prefer Treasury Management Service
Providers Who Are Focused on Problem Solving
Cyber security cited by 53% as a top concern when considering adoption of mobile banking platforms
New York (January 21, 2016) – Two-thirds of finance professionals prefer treasury management
service providers that focus on problem solving, according to a survey conducted by Capital One’s
Treasury Management Group. Cost effectiveness (19 percent) and regular, live communications (15
percent) were also cited as key focus areas that finance professionals consider when evaluating a
service provider.
“Corporate finance professionals are demanding more sophisticated digital and mobile capabilities
that allow timely and easy access to data,” said Colleen Taylor, Head of Treasury Management and
Enterprise Payments at Capital One Bank. “As a service provider in this space, we know it’s absolutely
critical to identify the unique challenges that keep our clients up at night, both difficult tasks and
everyday inefficiencies, and work with them to solve those problems.”
Cyber security remained top of mind among respondents; a majority (53 percent) of people listed
security challenges as the primary barrier to adopting a corporate mobile banking platform. Meanwhile,
70 percent of those surveyed work for organizations that have implemented additional security
measures due to the recent increase in cyber fraud.
Additional survey findings:
 Sixty-three percent of respondents use a commercial card to manage accounts payable
processing, an increase from the 59 percent response in Capital One’s 2014 and 2013 surveys.
 Sixty-three percent of those surveyed also have a corporate mobility policy that allows access to
mission-critical information remotely
The survey, conducted at the Association for Financial Professionals (AFP) Annual Conference in
October 2015, gauged views on treasury management services and corporate mobile banking
platforms and their respective security.
Note to Editors
Capital One Bank’s survey was conducted at the Association for Financial Professionals (AFP) Annual
Conference in Denver, Colorado, on October 18-21, 2015. The survey was developed to gauge views
on treasury management services and corporate mobile banking platforms and their respective
security. Percentages are based on 115 responses unless otherwise indicated on the data sheet.
About Capital One
Capital One Financial Corporation (www.capitalone.com) is a financial holding company whose
subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $212.9 billion in
deposits and $313.7 billion in total assets as of September 30, 2015. Headquartered in McLean,
Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small
businesses and commercial clients through a variety of channels. Capital One, N.A. has branches
located primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia and the District of
Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the
symbol “COF” and is included in the S&P 100 index.
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Capital One conducted a survey of 115 attendees at the AFP Annual Conference in Denver,
Colorado, on October 18-21, 2015. The survey was developed to gauge views on treasury
management services and corporate mobile banking platforms and their respective security.
Respondents included financial professionals across a wide range of industries.
Key Findings
• About two-thirds of respondents prefer treasury management service providers that focus on
problem solving, compared to focusing on cost effectiveness (19 percent) and human-based
communication (15 percent).
• Almost three-fourths of respondents claim their respective organizations have implemented new
security measures to combat the growing threat of cyber fraud.
• About 63 percent of respondents have a corporate mobility policy that allows access to
mission-critical information remotely
Year-over-Year Trends
COMMERCIAL CARD
About 63% of respondents use a commercial card
to manage accounts payables processing.
That’s a 4%
Cyber Security
53% say cyber security is primary barrier to
adopting a corporate mobile banking platform.
from 2014 and 2013 surveys.
What is the primary barrier to adoption
of a corporate mobile banking
platform at your firm?
Does your company use a
commercial credit card to manage
accounts payables processing?
12%
37%
Yes
No
35%
2015: 57%
2014: 52%
30%
2015: 31%
2014: 36%
5%
Our treasurers need to access
information that is inconvenient to
display on a small device
70% have implemented additional security
measures due to the recent increase in cyber
fraud.
5%
Companies that limit mobile banking on a regular
basis to small group of key executives
We are wary of security challenges
with sensitive corporate data
We are still figuring out our “bring
your own device” (BYOD) policies
63%
CORPORATE MOBILE BANKING
Organizations that use mobile banking only if they
are working remotely or dealing with extenuating
circumstances
53%
Has your company
implemented new security
measures in response to the
growing threat of cyber fraud?
Yes
70%
No