B L A C K P O O L C O U N C I L Procurement Strategy 2005 – 2008 27th May 2005 CONTENTS Page No Foreword by Leader of the Council Preface by Portfolio Holder, Partnerships, Business and Companies SECTION 1. INTRODUCTION 2 1.1 Purpose of this Strategy 2 1.2. Context 2 Present origin and structure of procurement Scale of procurement within Council 1.3 Importance of having a Strategy 3 1.4 Strategic Objectives for Procurement 4 1.5 Alignment to Corporate Plan 5 1.6 The Contribution of Procurement to delivering the Council’s Objectives 6 SECTION 2 - KEY PROCUREMENT THEMES AND PRINCIPLES 9 SECTION 3 - IMPLEMENTING THE PROCUREMENT STRATEGY 19 3.1 Key Targets and Performance Indicators 20 3.2 Monitoring/reporting 25 3.3 Critical success factors / risk analysis 25 APPENDICES Appendix 1 Summary of Policy linked to Procurement 27 Foreword The Council is committed to ensuring that the services it delivers to the community are the best that can be achieved within available resources, irrespective of the service provider used. Using resources effectively and the achievement of value for money for the citizens of Blackpool are key objectives of the Council and every opportunity to reach these will be actively pursued. The Council recognises that good procurement skills and effective procurement decision-making are key to attaining its objectives of securing improvements to service cost and quality. This Procurement Strategy sets out the Council’s vision. It states how the Council will ensure that Best Value is delivered to the community within the principles contained in the Governments National Strategy for Procurement and the context of the Council's own aims and objectives. Elected-members and Council officers are committed to implementing effective strategic procurement arrangements to secure value for money. Implementing this Strategy will drive the adoption of procurement best practice and help ensure that the services the Council provides are efficient and cost effective. Councillor Roy Fisher Leader of the Council Preface This Strategy states the intention to take a corporate view of the Council’s procurement activity and trading relationships with all sectors. It focuses attention on how better procurement, brought about by collaboration and partnership working, will secure maximum benefit from the Council’s limited resources and obtain value for money for the Council Tax payers. Since the decision in 2003 to develop the corporate procurement function, progress has already been made in establishing a framework which supports the implementation of best practice. This strategy sets the management and policy framework for procurement and emphasises how procurement will be developed and used strategically to assist the Council in meeting its efficiency targets and delivering its wider, longer-term plans and objectives. The Strategy sets a challenging agenda for change and improvement. As Portfolio Holder and Procurement Champion, I would encourage all those involved in implementing the strategy or anyone engaged in procurement activity, to play an active part in helping deliver the changes needed to ensure that the Council succeeds in realising the tangible benefits which effective procurement can bring. Councillor Robert Wynne Portfolio Holder, Partnerships, Business and Companies. 1 SECTION 1 - INTRODUCTION 1.1 PURPOSE The purpose of this Strategy is to communicate clearly to all staff, partners, suppliers and stakeholders, the Council’s vision for the way forward in its procurement of work, services and supplies. This Strategy clearly sets out the framework within which all procurement is to be carried out to enable the council to obtain value for money and helpmeet its targets and objectives. It addresses the procurement requirements of Best Value and service review, the national agenda for procurement excellence, the Governments modernisation agenda and the ‘Gershon’ efficiency programme. The Strategy is to be viewed as the top layer of the Council's procurement framework. It integrates existing procurement related policy into the Strategy and is to be read in conjunction with the Council’s Contract Procedure Rules and Financial Regulations. When taken together, these provide the policy and procedural framework within which all procurement is to take place. Adherence to this Procurement Strategy will provide a high level of control of the Council’s entire procurement process. 1.2. CONTEXT Current approach to procurement within the Council The Council deals with a diverse range of services and goods being bought-in from outside providers to complement the services being provided by the Councils own workforce. In the past, the approach to procurement, contracting and supply chain management has largely been fragmented with responsibility for Procurement mainly devolved to Heads of Service. Weaknesses in the Council’s procurement arrangements were identified in the 2003 CPA inspection and the Corporate Performance Plan 2004/07 reflects the agenda for change and improvement to remedy this. Strategic Procurement The Council has focussed on improving the approach to procurement across the authority based upon increasing recognition of the contribution that “smarter” procurement can make to the achievement of value for money and delivering the Council’s objectives. Significant progress has been made: A Head of Procurement has been appointed within the Business Services Directorate (December 2003) with responsibility for procurement matters and ensuring that the Council discharges its responsibilities under the Local Government Act 1972 for securing competition and regulating the award and management of contracts for Work, Goods and Services. Sustainable corporate procurement arrangements are being developed. A small, corporate procurement team has been established (December 2004) to implement the Council’s Improvement Plan for Procurement, approved in April 2004. This will be updated to reflect the requirements in this Procurement Strategy. 2 1.3. The Council’s Contract Procedure Rules and Financial Regulations have been amended and are supplemented by Codes of Practice to strengthen and modernise the Councils procedural framework for procurement activity. IMPORTANCE OF HAVING A STRATEGY Procurement has a significant impact on all aspects of service delivery and Council performance. It is vital that the Council has a clear strategy for how these externally provided resources are selected, acquired and managed: When carried out well, procurement can play a major role in helping the Council to manage its financial resources efficiently and to deliver cost effective services in line with the Council’s objectives. If carried out badly, the Council will miss the opportunity to achieve optimum value for money and make best use of its limited resources. Having a Strategy will provide the Council with a clear ‘road map’ to achieving procurement excellence and managing its procurement strategically. Scale of procurement within Council Each year, the Council spends approximately £100M buying-in goods, services and work (revenue and capital). In addition, the Council’s agenda for regeneration, change and improvement includes a challenging vision for developing a ‘New Blackpool’ involving considerable investment to deliver its ‘Master-Plan’. The Council’s dependency on external contractors and service providers for both whole services or to support in-house service provision, is significant and continues to increase. This places procurement high on the Council’s agenda. Table 1 provides an overview of the Council’s expenditure. Category 2004/05 Budget £33,405,000 Social Care Percentage of budget placed with outside contractors 52% £253,000 25% Social Services £3,065,300 52% IT/Telecoms £5,891,600 71% Environment £307,000 9% Waste Collection / Disposal £6,110,000 90% Education £4,480,000 22.5% Highways £1,340,000 22% All Other Services £8,671,000 75% £839,800 Unknown £53,500,000 95% Housing Other – HRA Capital 3 The National Agenda Procurement is also high on the national agenda: The Governments Efficiency Review sets challenging efficiency savings targets for the Council. The National Strategy for Procurement focuses attention on the need for the Council to raise the strategic profile of procurement and implement change and improvement, which will be measured within the CPA inspection process which assesses the Council’s arrangements for resource management. The Local Government Act 1999 (Part 1, Section 3), places a duty on the Council to consider all relevant options for the future delivery of services and to choose the option that produces value for money and deliver the required service outcomes by the most economic, efficient and effective means available. Procurement is a key component of this. A Strategy is needed to put Procurement at the heart of the Council’s approach to Best Value and the drive for efficiency, effectiveness and continuous improvement of services. Meeting Council Objectives Implementing the Strategy will ensure that, in addition to meeting service specific objectives, a strategic approach to procurement is adopted across all services. It will ensure that procurement activity is driven by the Council’s overriding community priorities, is clearly aligned with the Community Plan, Corporate Performance Plan and Strategic Objectives and, provide the catalyst for ensuring the implementation of new policy affecting procurement decisions. 1.4. OBJECTIVES FOR PROCUREMENT The primary Council objectives for procurement are: To establish a properly resourced, procurement framework to; Achieve continuous improvement in all aspects of the councils procurement activity Drive the adoption of best practice and promote procurement excellence across the whole of the organisation in order to minimise the likelihood of time and cost overruns, poor quality and contract failure. Ensure the highest standards of ethics, probity and accountability Increase corporate capacity and professionalism of procurement, in order to; Maximise the potential for innovative procurement to achieve value for money, make cost savings and release funds for priority service delivery. Secure optimum use of the Council’s limited financial resources and improve service delivery Minimise exposure to legal challenge and unnecessary costs through professional procurement, contracting and risk management and compliance with regulations and legislation. Facilitate competition and minimise procurement cost 4 Adopt a strategic approach to procurement, to; Align procurement planning and delivery with the Council’s wider strategic objectives, corporate priorities and policy. Consolidate procurement/purchasing power by aggregation and improved management information Use procurement to achieve efficiencies and continuous improvement in line with the council’s obligations under Best Value and the national agenda. Minimise the cost of procurement and purchasing transactions by coordinating procurement activity and embracing the E-Government agenda. Develop procurement from a foundation of strong leadership (political and executive) to; Provide unambiguous, clear strategic direction on how externally provided resources are to be acquired and managed; and Ensure that elected-members are involved in making and scrutinising key procurement decisions and processes and are trained and conversant with the principles of good procurement. Effectively manage supply chains in order to; Develop better contractor relationships through the adoption of partnerships and innovative procurement; Develop a mixed economy of suppliers, including small firms and the voluntary sector, to maximise the potential for efficiencies and community benefit from a diverse and sustainable marketplace; Use the council’s buying power creatively to drive supply innovation; and Realise community benefits through procurement activity. Collaborate across all sectors and develop procurement partnerships, to: Deliver better quality services by developing sustainable service delivery partnerships and joint procurement arrangements; and Contribute to service improvement and obtain greater value for money. 1.5. ALIGNMENT TO THE CORPORATE PLAN The Council’s vision and its core values act as the focus for all activities of the Council. Procurement is a cross cutting activity within the Council, which must also be viewed in the context of the Community Plan and the Council’s overall vision, priorities and objectives. The Community Plan The Council's vision for the community of Blackpool is contained within Blackpool’s Community Plan. In broad terms this sets out the vision for “Blackpool to have inclusive, healthy and safe communities, living in a regenerated, attractive and prosperous resort”. 5 The Plan sets out the targets and actions until 2020 to deliver the vision based on six themes: 1. 2. 3. 4. 5. 6. Quality Education and Training Healthy Lives Safer Communities Quality Homes in Clean and Green Residential Areas Strong and Vibrant Communities A Prosperous Town The Corporate Performance Plan The community benefits that the council is seeking to achieve in support of the Community Plan are set out in the Corporate Performance Plan, which identifies three Corporate Goals that establish a clear direction for the Council: 1. 2. 3. The New Blackpool - deliver a step change in the Blackpool product and ensure the provision of a quality, attractive, multi-purpose and all-year resort destination. Quality Services - improving service provision and make all services more accessible. Community Involvement - consult, engage and inform all sections of the community and increase the capacity of the local community to influence policies. Strategic Objectives and Core Values The Council has six strategic medium-term objectives that will contribute towards achieving our corporate goals underpinned by well defined ‘core values’. 1. 2. 3. 4. 5. 6. Improve educational provision and attainment at all levels. Promote a strong, sustainable economy with a regenerated tourism industry. Increase quality of life for all through an improved urban environment. Become a more inclusive community, with reduced levels of poverty and social exclusion. Reduce the levels of crime and disorder in the town. Help to improve the health and well being of all our residents. The Core Values of the Council are: 1.6 Working in partnership with all who can contribute towards developing a safe, caring and prosperous town Enhancing local democracy Promoting equality of opportunity in all we do Delivering Best Value by pursuing continuous improvement in the quality and efficiency of all our services Striving to be a good employer Ensuring the Council and its staff maintains the highest standards of integrity THE CONTRIBUTION OF PROCUREMENT TO DELIVERING THE COUNCIL'S OBJECTIVES Having a strategic approach to procurement will assist the Council to achieve its corporate goals and strategic objectives. In addition, efficient procurement will make a significant contribution to achieving the Council’s core values: 6 Corporate Actions The Council has set 25 clear priority actions that both reflect the vision in the Community Plan, political priorities and provide a response to improvement priorities identified in external inspections eg CPA. Procurement will contribute to the delivery all 25 corporate priority actions by helping the Council obtain value for money thereby making best use of its limited financial resources and releasing funds for service delivery. The table below (Table 1) shows how, by adopting the objectives and key principles contained in this Procurement Strategy, procurement will contribute to delivering key priority outcomes. TABLE 1 CONTRIBUTION MADE BY PROCUREMENT TO DELIVERING KEY PRIORITY OUTCOMES. Corporate Priorities Procurement Strategy Contribution 1. Masterplanning and delivering a transformation of the resort area (Local Priority) 2. Improve education results and children’s services (Local Priority) Procurement Best practice v.f.m. – Project management/minimising procurement risk. Community benefits through procurement Children’s services - Developing a mixed economy of suppliers. Contract management and adoption of procurement best practice. Managing the market, Collaboration 3. Improve Adults’ Services (Local Priority) Developing a mixed economy of suppliers. Contract management and adoption of procurement best practice. Quality management. Managing the market 8. Improve the street scene and road quality (Local Priority) Strategic procurement, Collaborative arrangements 9. Retain the Blackpool Council Tax Band D as the lowest In Lancashire (Local Priority) 11. Comprehensive Performance Assessment score improvement goal (Local Priority) Adopt procurement best practice to obtain value for money thereby making best use of its limited financial resources. Utilise strategic procurement to assist the council meet its CPA ‘Use of resources’ and efficiency targets Implement National Procurement Strategy Adoption of co-ordinated risk management arrangements for Health and Safety through better contract management, procurement process and training. 12. Improve health and safety (CPA Priority) 13. Improve performance management (Local Priority) 14. Support Members to manage performance (CPA Priority) Partnering and Establish efficiency and value for money culture – procurement integrated into the Service Efficiency Review programme and reflected in the Business Planning process Elected member awareness and training on procurement – Overview and Scrutiny for procurement performance 7 Corporate Priorities Procurement Strategy Contribution 15. Develop corporate vision (CPA Priority) 16. Implement an overall HR strategy and ‘can do’ approach (Local Priority) Procurement Strategy integrated into corporate vision Procurement contribution to workforce matters. Contract Management 17. Improve skills - financial, project management and planning (CPA Priority) Take a corporate approach to procurement. Implement procurement best practice project management / minimising procurement risk. Procurement Planning Maximise procurement benefits from collaboration, partnerships and long term supplier relationships Implement Corporate Procurement Strategy and Improvement Plan Develop Strategic leadership and elected member ownership Implement best practice systems and processes. Develop e-procurement Implement National Procurement Strategy Deliver sustainability and environmental improvement through strategic procurement 18. Increase external funding (CPA Priority) 19. Increase corporate and service capacity (CPA Priority) 20. Introduce environmental management (CPA Priority) 21. Increase community involvement and consultation (CPA Priority) 23. Develop the Council response to the Regional Assemblies Act (Local Priority) Procurement involvement in Local Strategic Partnership. Deliver Community benefit Adopt a supplier strategy Adopt the national procurement agenda and engage in Regional Centres of Excellence The Procurement Strategy is, therefore, aligned with the Council’s strategic objectives to ensure that procurement decisions are taken in light of broader outcomes that the Council is seeking to achieve and not entirely focused on price or commercial considerations alone. 8 SECTION 2. KEY THEMES FOR EFFECTIVE PROCUREMENT. The objectives for procurement identified in this Strategy, are underpinned by a number of themes and key principles, which, if adopted corporately and by all council services, will ensure delivery of the Council’s strategic goals for procurement. KEY THEME 1 - ESTABLISH STRATEGIC LEADERSHIP AND A CLEAR POLICY FRAMEWORK FOR PROCUREMENT. The council’s procurement arrangements will be sustainable and developed from sound foundations. The Council aims to be judged as ‘excellent’ in terms of its procurement when externally assessed or compared with others. It will achieve this by adopting a strategic approach to procurement, which gives the Council effective, overall control and management of council wide procurement activity. Also, having a strategic approach to procurement is essential if the Council is to make cost savings and maximise its potential to secure optimum use of financial resources, obtain value for money and improve service delivery for the benefit of citizens of Blackpool. It is essential to provide strategic leadership and a clear policy framework for procurement to ensure that procurement resources are adequate and are deployed effectively. To deliver the procurement priorities identified in this strategy, management systems and procedures need to be in place and there needs to be a clear allocation of responsibility for monitoring procurement activity and compliance. The Council will: Establish a properly resourced, procurement framework developed from sound foundations i.e. political commitment, member involvement and Strategic Leadership Team support for the achievement of procurement excellence. Enable the Head of Procurement to drive best practice throughout the Council and implement and deploy efficient and effective procurement systems and procedures across all services, to achieve consistency in approach in the acquisition of all work, goods and services, including strategic services. Ensure that all procurement activity reflects core values and supports the achievement of the Council's corporate objectives i.e. align procurement planning and delivery with the Council’s wider strategic objectives, corporate priorities and other strategic policies which affect procurement (e.g. Regeneration, Environmental, Transport, Waste etc). Establish a Corporate Procurement Board to be the main body for driving the adoption of procurement best practice within the council – i.e. to be responsible for strategic, longterm procurement ‘business planning’ and act as the focal point for ensuring consistency with council policy and the council’s approach on all major procurement initiatives. Develop increased elected-member involvement in procurement and develop the scrutiny role in accordance with the national agenda Establish clear Procedure Rules and appropriate codes of practice for procurement. 9 KEY THEME 2 - EFFICIENCY GAINS AND COST SAVINGS WILL BE OBTAINED THROUGH EFFECTIVE PROCUREMENT. Procurement will be viewed as a strategic function and will be corporately managed. The Council recognises that if it is to maximise its potential to make efficiency gains and achieve cost savings, it is essential that a common approach be taken on all procurement matters. This will avoid dual standards and ensure that the procurement experience and expertise that exists within the Council, is fully developed and harnessed to deliver value for money and accommodate the challenges of the National Procurement Agenda and comply with the duty of Best Value. The Council’s procurement expenditure will be co-ordinated and managed. Corporate procurement arrangements will be firmly established to provide a ‘centre-led’ approach to councilwide procurement activity. The procurement team will be developed to be the centre of procurement, professional expertise and a shared resource for service departments. The Council will: Develop Corporate Procurement arrangements which are integrated into the overall procurement, purchasing or supply related activity carried out across the council-wide spectrum of services Implement Procurement systems, procedures, processes and control mechanisms enabling the Council to adopt procurement best practice to effectively manage its resources and achieve efficiency and cost savings. Establish a Procurement Plan that identifies all council expenditure and sets priorities for contracting (where the authority may be at risk from existing arrangements or is failing to achieve value for money). In particular this should include ‘major / strategic’ projects (PFI, PPP schemes) to ensure that the contracting arrangements are established with close involvement of the Corporate Procurement unit. Develop a procurement communications network to facilitate dissemination of best practice guidance/procurement information, co-ordionate procurement activity and ensure a uniform approach to tendering and contracting across all Council services. Establish procedure to ensure that procurement interfaces with other key council functions which can help drive effective procurement across the organisation e.g: Audit – develop routines to police compliance with policy/procedures Accountancy – explore possibilities for improved management information Risk & Insurance – ensure risk management process addresses procurement risk Legal Services – to establish a co-ordinated contract award process. Develop Codes of practice and guidance for service managers - to include guidance on procurement generally, procurement processes supporting the Council’s Service Review programme and, procuring Council services from alternative providers following a decision by Council to do so. 10 KEY THEME 3: - COMPETITION, TENDERING AND CONTRACTING WILL BE FULLY UTILISED TO ACHIEVE EFFICIENT, BEST VALUE PROCUREMENT A key objective is for procurement to be carried out in a manner, which facilitates competition, minimises procurement cost and risk and is compliant with legislation and the Council’s Contract Procedure Rules. Work, goods or services obtained from external sources must to be acquired by competition or, where competition is not employed, the results must be proven to be competitive commensurate with quality and represent value for money. The Council will: Develop procedural guidance documents, which address the process of seeking competition, and tendering, to provide clear instructions for those officers involved in commercial dealings and the award of business. Corporate Procurement will take the lead role when tenders are to be invited Develop a sound, uniform approach to contracting which ensures that all procurements are subject to enforceable contractual terms. Model legal contracts and agreements are to be developed and used. The Head of Procurement will be integral to the tendering and contract award process and, signatory to all contracts and agreements for bought-in goods and services Ensure that procurement complies with legislation and statutory guidance relating to tendering and contracting, including European Directives. Ensure that all major procurement projects are based on a sound business case which assesses risk and are project managed and, procurement led Adopt an overall approach to procurement, which represents best practice and which builds on the operational knowledge and expertise that exists within service departments. KEY THEME 4 : - VALUE FOR MONEY WILL BE OBTAINED FOR THE CITIZENS OF BLACKPOOL. The benefits from procurement will be maximised and Council business will be awarded to the provider offering the most appropriate balance of quality, sustainability, deliverability, fitness for purpose and cost which represents ‘value for money’. In the context of a procurement process, obtaining value for money means choosing the products, services and providers that offer “the optimum combination of whole life costs and benefits to meet the customer’s requirement” (National Strategy). As far as possible procurement decisions are to be made with the objective of satisfying identified outcomes, customer needs and achieving value for money with minimal risk. It is an objective that procurement is carried out in a way, which facilitates consideration of ‘whole life cost’ factors such as product efficiency, replacement cycles and social issues (e.g. benefits to local people, good workforce management, community safety and diversity). 11 In addition, the Council wishes to see its significant buying power being used to optimum effect to obtain value for money and to encourage commitment and investment from its key contractors. For higher value, higher risk procurements or construction projects, the potential to move to longer-term agreements or partnerships with providers, which deliver clear benefit to the Council, will be considered. The Council will: Co-ordinate procurement to obtain economies of scale and establish corporate contracts for common goods/services across service areas. Review all expenditure and procurement arrangements routinely and systematically, to test competitiveness and value for money. The Head of Procurement will agree procurement plans for all services and spending departments. Consider all options for service delivery and supply. The major consideration in all procurement exercises will be to obtain an outcome which provides the correct balance of quality and cost i.e. offers the best value for money. Base procurement decisions on ‘whole-life’ principles. Price alone will rarely be the sole consideration in any decision to award business. All aspects will be considered i.e. the benefits of cost and quality improvements will be considered against the risks or adverse effect on the council of pursuing any particular option Consider partnerships and other innovative models of service delivery alongside traditional methods. Construction schemes are to be carried out in accordance with the Governments ‘Constructing Excellence’ principles. Where appropriate, the council will develop an approach to service delivery based on shared objectives, shared risk, mutual learning, joint investment and sharing of rewards. Client-contractor, adversarial contractual relationships will be avoided. Develop specifications (and contract terms) based on ‘outcome’ criteria, which allow service providers flexibility in determining the most effective way of providing a service to meet the Council’s performance requirements. Specifications, which are prescriptive, based on inputs or dictate the method or process to be followed, will be used only when appropriate. Develop clear, relevant, contract terms and conditions so that responsibilities are understood, risks are identified and managed and, disputes with suppliers are minimised. Monitor contractors performance against the terms or performance indicators specified in the contract to ensure that value for money, continuous improvement and the anticipated outcomes are achieved. Project Manage and risk assess all strategic or large-scale procurements to ensure best use of the relevant expertise that exists in the Council and address all aspects of the procurement exercise. 12 KEY THEME 5: PROCUREMENT WILL BE CARRIED OUT IN A PROFESSIONAL MANNER, EMPLOYING THE HIGHEST STANDARDS OF ETHICS. Probity and accountability is a key objective for procurement. Clear audit trails should exist for all procurement activity. Also, it is essential that proper controls and segregation of duties exist at every stage of the procurement process. The Council will: Adopt clear selection procedures for supplier appointment to ensure that risk is appropriately managed and that all procurement remains legal, ethical and transparent. Ensure that any procurement initiative is carried out in the most efficient and effective manner, properly recorded to provide transparency of procurement decision and to ensure compliance with internal audit requirements. Establish systems and processes which provide a clear audit trail and ensure that no single individual is empowered to authorise all stages of a procurement process. In particular, financial authority shall be separated from the authority to authorise the procurement. Ensure that all competing bids are evaluated objectively with no favouritism or bias shown towards one provider over another or, any activity carried out which may be considered anti-competitive KEY THEME 6 – THE COUNCIL WILL ADOPT A CLEAR SUPPLIER STRATEGY. Good relationships with contractors and providers are key to obtaining efficient service delivery and continuous improvement. Fairness and openness are the cornerstones to developing good trading relationships built on mutual trust and respect. The Council wishes to be viewed as an organisation that values its relationships with key suppliers and contractors and requires that, in all commercial dealings with suppliers and contractors, we act fairly and display openness and clarity. Also, it wishes to work with strategic contractors and suppliers to establish mechanisms for involving them in developing and improving the service they provide for ‘community benefit’ and efficiency gains and to explore opportunities for joint (continuous) improvement. 13 The Council expects disputes with suppliers and service users to be minimal. The Council will: Request only such information of a potential provider that is relevant and necessary to establish the suitability and capability to meet service requirements or to establish compliance with Council policy, Pay suppliers promptly, in accordance with agreed terms. Seek to resolve all procurement disputes quickly. Identify strategic suppliers, establish processes to manage (reduce) the existing supplier base and, develop improved value relationships with suppliers and contractors. Introduce a ‘customer first’ approach to commercial trading partners i.e. establish a one-stop contact point, utilising Procurement as the prime conduit for contact with the private sector and trade organisations. This will include establishing a Business Trading information portal on the Council web site and publishing guides on how to trade with the council. KEY THEME 7: - PROCUREMENT WILL BE INTEGRAL TO THE COUNCIL’S SERVICE EFFICIENCY REVIEW AND BEST VALUE PROCESS. The acquisition and management of external resources is fundamental to delivering services that are efficient and effective. Good procurement can play a major part in ensuring the continued viability of Council services. The Council has adopted the Service Efficiency Review process to satisfy the requirement, under the duty of Best Value, to test Council services critically for need, effectiveness and competitiveness and to ensure that services are provided by the most efficient and cost effective means. The Council wishes to see that Service Efficiency Reviews are carried out in accordance with the approved methodology which will take into account the requirements of all stakeholders, the social, economic and environmental needs of local people and businesses and, the Council’s duty of well-being. Reviews will challenge the need for services currently delivered and the way in which they are delivered, compare the performance of services against other organisations, consult with stakeholders to define performance targets and assess the competitiveness of existing services by considering alternative approaches for future service delivery. As a consequence of carrying out Service Efficiency Reviews, it is possible that services previously delivered entirely from in-house provision are re-structured to include commercial relationships with other organisations i.e. obtaining part, or all, of the service from external providers or partners. 14 All Procurement activity that arises following Service Review is to be carried out in line with this Procurement Strategy, Contract Rules and comply with approved procurement codes of practice. In particular, the Council requires that all reasonable steps be taken to protect employee interests by ensuring that workforce issues are properly reflected in any agreements with external sources; e.g. TUPE, fair employment, protection of pension rights and health and safety issues and the workforce is consulted as part of the procurement exercise. The Council will: Ensure that any decision to undertake formal competition or pursue some form of external or alternative service provision is taken by the Executive. This may be following a Service Strategic or Efficiency Review or external, regulatory or other performance related review, or simply in pursuance of continuous improvement. Such procurement decisions will be subject to scrutiny by the relevant Service Development Committee. Apply the key principles in this strategy to any formal initiative resulting from Service Review to ensure that the procurement is successfully managed and carried out. Ensure that Corporate Procurement supports the Service Review process by helping service managers and elected-members compare quality and competitiveness of current service provision against the full range of options for future service delivery. Apply competition and challenge existing services in a manner that respects the rights of Council employees and their position as valuable assets to the Council. Engage with the market concerning funding, capacity, method and innovation and conduct the procurement process in a manner that encourages providers to compete and be innovative and creative. Incorporate performance standards and continuous improvement targets into contracts for strategic services. KEY THEME 8: - THE COUNCIL WILL STRIVE TO CONDUCT ITS BUSINESS AND TRADE ELECTRONICALLY. The Council will embrace the use of Information Technology to deliver service and cost efficiencies and to comply with Government targets for the implementation of electronic ‘e-procurement’ solutions. The council is committed to implementing e-procurement systems, which maximise the potential for process and price savings, reduce transactional costs and meet the best practice guidelines stated in the Modernisation Agenda and National Strategy for Procurement. Implementing electronic solutions will also enhance the Council’s ability to obtain management information on procurement activity, spend analysis and compliance which is needed to help drive the implementation of the objectives in this Strategy. 15 The Council will: Implement e-Procurement ordering and payment systems that will facilitate the direct ordering of goods or services by the individual service departments, building upon existing e-procurement activities such as the Roses Marketplace. Adopt electronic tendering or other e-procurement initiatives, which modernise, improve and simplify the procurement process as the technology and best practice, evolves. Develop a ‘Procurement’ Intranet site to host procedural guidance and contract information. Develop an Internet / Web site for advertising trading opportunities and encouraging local businesses. KEY THEME 9: - MAXIMISE THE POTENTIAL TO ACHIEVE VALUE FOR MONEY AND IMPROVE SERVICES FROM NETWORKING AND COLLABORATION. Exploring opportunities for collaboration, networking and joint service provision across all sectors is likely to offer considerable scope for improved service delivery and efficiency gains. The Council is committed to developing those services that already perform well in comparison with others and will explore the market and partnership opportunities which may arise as part of the Service or Efficiency Review or other improvement process. Decisions to enter into partnerships or enter into collaborative arrangements will require the approval of the Executive. Where there is a clear benefit from doing so, the Council will establish and develop strategic alliances and will actively seek to enter into joint procurement or collaborative arrangements with other organisations or authorities which result in improved services, reduced costs or efficiency gains and which represent best value for money. The Council will: Establish communications links with various organisations e.g. ODPM and Buying Consortia etc. and be actively involved in wider procurement activities and initiatives (e.g. Regional Centre of Excellence) Develop strategic alliances to mutual benefit e.g. Health and other Government Departments (Local Strategic Partnership). Actively explore opportunities for collaboration, networking and joint provision across all sectors and seek active involvement in wider procurement/external community activities and initiatives. 16 KEY THEME 10 - THE COUNCIL WILL MAXIMISE THE POTENTIAL FOR OBTAINING COMMUNITY BENEFIT FROM PROCUREMENT. The Council recognises that ‘supply chain’s are an important feature of the economic activity within the community. The buying power of the Council (and its community partners) offers significant potential for procurement to provide both social and economic benefit. It is an objective of the council to work with its strategic partners and key contractors to establish the contribution that small firms, ethnic minority businesses, social enterprises and voluntary and community sector suppliers can play in the supply chain. Also, the Council is keen to develop a "mixed economy" of service provision utilising the services from all sectors since, by doing so, it is likely to succeed in obtaining sustainable and diverse, value for money service outcomes. It wishes to work across traditional market boundaries and give careful consideration to alternative service delivery options in any competitive tendering exercise. The Council will: Explore the opportunities for community benefit from collaboration with its strategic partners and key contractors on procurement matters. Adopt a mixed economy approach to service provision, which ensures that a broad view is taken of the potential market in any procurement process. The Council will consider the potential within all sectors i.e. collaboration and partnership arrangements with other public authorities, the private sector and the voluntary sector. Encourage a diverse and competitive supply market to trade with the Council, including small firms, social enterprises, ethnic minority businesses, voluntary and community sector suppliers and, identify steps needed to improve SME capability and competitiveness. Work with prime contractors, both at tender stage and during the life of a contract, to establish the contribution that small firms, ethnic minority businesses, social enterprises and voluntary and community sector suppliers can play in the supply chain Keep the bidding process as simple as possible in order to help minimise the costs to suppliers. Rules and policies will be applied fairly. Ensure that all tenderers have equal access to relevant information at pre-tender stage and during the tender process. Work with regional and national partners to ensure a consistent approach to prequalification and assess potential suppliers against published pre-qualification and tender evaluation criteria. These criteria will be proportionate to the risks of the individual contract process. In particular the criteria relating to financial standing will not be set to unreasonably exclude newer businesses. 17 KEY THEME 11 - IMPLEMENT THE NATIONAL (MODERNISATION) AGENDA TO DRIVE PROCUREMENT BEST PRACTICE. The Council’s strategy mirrors the national agenda to achieve the highest standards of service delivery through efficient, resourceful and prudent procurement. The requirement for the Council to manage its resources effectively is reflected in the Modernisation Agenda for Local Government and is integral to the duty of Best Value. The ability to demonstrate success in this is key to the Council improving its CPA rating. The Council is committed to meeting and, where possible, exceeding the Government’s requirements for achieving procurement excellence and meeting the targets for efficiency gains in the ‘Gershon’ Efficiency Programme. Success in delivering the Council’s priorities and objectives included in this Strategy and achieving continuous improvement in its procurement arrangements to meet the challenges in the national procurement agenda, is dependent on the right levels of procurement skills and competencies being available. There is a clear need to increase procurement capacity within the Council to deliver the step change needed for procurement to make a real, positive and sustainable difference which will benefit the citizens of the borough without compromising quality. The Council will: Adopt the recommendations in the National Procurement Strategy, published by the Office of the Deputy Prime Minister (ODPM - October 2003), which identifies key aspects of procurement which should be improved in line with national targets. Develop a sustainable response to the Gershon (Efficiency Review) and improve the effectiveness of current procurement arrangements in preparation for next CPA value for money assessment. Actively participate in Regional Centres of Excellence initiatives and collaborative arrangements. Build Procurement Capacity and awareness within the Council - The procurement Team will act as the catalyst and will seek to identify and develop the skills and competencies required to fulfil the procurement role effectively. Develop appropriate staff training programmes to build procurement capacity and release the knowledge and full potential of people, at an authority-wide level, who are involved in procurement: Develop performance measures to benchmark the council’s procurement performance with best practice and the performance of others - to identify opportunities for continuous improvement. 18 KEY THEME 12: PROCUREMENT PLANNING AND CONTRACTS MANAGEMENT It is an objective to strategically manage and prioritise council wide procurement activity. It is vital that the council has a clear view of its expenditure and procurement resource requirements. Developing good management information will provide the Council with the opportunity to manage the supply base effectively and achieve the benefits which derive from economies of scale. Accurate procurement management information is essential if the Council is to have strategic control of procurement activity. The Council will: Carry out a detailed analysis of procurement related expenditure Assess the procurement management information available to support the Council’s procurement function. to establish if this can be adapted or improved as part of the councils e-procurement plans. Develop a contracts register and contracts management system Establish a 3/5 year Procurement Plan which will include all major procurement projects 19 SECTION 3. IMPLEMENTING THE PROCUREMENT STRATEGY 3.1 KEY TARGETS AND PERFORMANCE INDICATORS Procurement Improvement Plan A Procurement Improvement Plan, which identifies the key tasks which will ensure the implementation of efficient and effective procurement across all council services, was ratified by the Strategic Leadership Team and the Council’s Executive in April 2004 The attached table (Table 2) identifies the key tasks which, when implemented, will ensure that the benefits from implementing the Procurement Strategy are realised at the earliest opportunity. These concentrate on the key priorities identified in the Strategy and build on existing progress towards implementing the initial Improvement plan: TABLE 2 - KEY TASKS THEME: ESTABLISH STRATEGIC LEADERSHIP AND A POLICY FRAMEWORK. KEY TASKS CRITICAL SUCCESS INDICATOR Update Procurement Improvement Plan including a resource strategy New plan includes the key principles in this strategy. Plan adopted by Corporate Procurement Board. Procurement adequately resourced Reporting lines in place. Service Development Committee, scrutiny role developed. Board established and focussed on long-term procurement planning consistent with Strategy KPI’s in place to measure: - progress to achieving the council’s objectives. - effectiveness of procurement arrangements Policy which impacts on procurement is introduced and linked to this strategy Existing policy is reviewed and integrated into improvement plan Establish elected member ownership – and awareness. Corporate Procurement Board re-launched for strategic focus. Develop Key Performance Indicators (KPI’s) in line with National Strategy for Procurement and Regional guidance Review Policy and Corporate plans - establish the procurement links Update procurement procedural rules (and controls) Procurement procedural documents reviewed and updated. 20 TARGET September 2005 June 2005 June 2005 July 2005 November 2005 December 2005 (2year programme to 2007) THEME: EFFICIENCY AND COST SAVINGS KEY TASKS CRITICAL SUCCESS INDICATOR Implement Corporate Procurement arrangements, integrated across all service areas and supported by appropriate systems and process. Develop procedural guidance and Codes of Practice for service managers Create a Council wide Procurement Plan Corporate contracts systematically introduced. Procurement improvement plans in place with all service departments, integrated with Corporate arrangements. Codes of practice in place supported by best practice guidance THEME: Control and management of all procurement spend All bought-in expenditure identified. Contracts Register established and major projects prioritised TARGET December 2005 (3year programme to 2007) December 2005 (2year programme to 2006) January 2006 COMPETITION, TENDERING AND CONTRACTING KEY TASKS Create procedures to establish a uniform, best practice approach to competition and award of business Establish systems to ensure that business is awarded following a legally compliant, competitive process which addresses all options Establish procedures (training and guidance) to ensure all business is supported by legally enforceable contract terms and is risk managed. CRITICAL SUCCESS INDICATOR TARGET Procedures established and a framework for Contracting in place. Model tender documents and Contracts developed. Head of Procurement January 2006 integral to process. Clear selection procedures in place Contracts compliant with legislation including E.U. Competition fully utilised involving a January 2006 diverse range of providers. EU procurement process co-ordinated and managed by Corporate procurement Council risk minimised. Project and risk management applied to all major procurements. July 2005 All bought-in expenditure subject to appropriate, enforceable terms. 21 THEME: SUPPLIER STRATEGY, ETHICS AND STANDARDS KEY TASKS Develop procedures and Codes of Practice which ensure accountability and transparency in the procurement process Develop a clear strategy for supplier management based on fairness, openness and requirement for continuous improvement through key supplier relationships THEME: CRITICAL SUCCESS INDICATOR Procurement Guides published Corporate Procurement lead on tendering. Scrutiny role developed Clear Audit trails Supplier base rationalised Disputes with suppliers are minimal Benefits from partnerships and long term supplier relationships TARGET December 2005 January 2006 VALUE FOR MONEY KEY TASKS Establish Corporate Contracts to maximise the councils buying power and obtain economies of scale Adopt ‘whole life - outcome based’ principles into the award of business decision making process. Consider ‘Partnership’ approach to contracting and establish properly monitored, long-term relationships CRITICAL SUCCESS INDICATOR TARGET Contracts for common goods and 2005 (ongoing) services established. Procurement plans in place for each service (competition timetable) Whole-life selection criteria established 2005 (ongoing) in all tenders All cost and benefit elements considered in the award process (underlying risk and cost v quality and community gains) Major construction and service 2005 (ongoing) contracts are partnered. Performance indicators included in contracts. Longer term contracts established and contract review process established 22 THEME: SERVICE EFFICIENCY REVIEWS AND BEST VALUE KEY TASKS CRITICAL SUCCESS INDICATOR TARGET Establish the role of Corporate Procurement in the Service Review process in respect of option appraisal and seeking competition Procurement integral to the Review June 2005 process. Procurement input to option appraisal Competitive process procurement led. Establish a methodology for Service Efficiency Reviews which involves members in any decision to pursue an option for alternative service delivery Methodology established. June 2005 Clear business case considered. No alternative service option pursued without elected member approval THEME: DOING BUSINESS ELECTRONICALLY KEY TASKS Develop and implement an E-Procurement Strategy in line with national targets for E-Government for electronic ordering and payment. Adopt the use of technology to improve the tendering and contract management process. CRITICAL SUCCESS INDICATOR TARGET Strategy adopted by Strategic Leadership Team and an implementation plan established June 2005 E-Tendering implemented. Management Information available January 2006 23 THEME: COMMUNITY BENEFIT FROM PROCUREMENT KEY TASKS CRITICAL SUCCESS INDICATOR TARGET Establish and develop strategic alliances to obtain community benefit from procurement activity e.g. Local Strategic Partnership, Regional Centres of Excellence. Links established with LSP members. Plans in place for exploring opportunities through collaborative procurement for community benefit Adopt procurement procedures which allow equal access to tendering and business opportunities to all sectors, including SME’s A one-stop procurement contact point, October 2005 with the private sector and trade organisations is established. A Business Trading information portal on the Council web site is created to include guides on how to trade with the council. Engage with Key contractors to develop community benefit from strategic contracts and partnerships All major tenders and contracts include 2005 (ongoing) community gains as an award criteria June 2005 THEME: IMPLEMENT THE NATIONAL (MODERNISATION) PROCUREMENT AGENDA KEY TASKS CRITICAL SUCCESS INDICATOR TARGET Implement the National Council meets the Government targets Procurement Strategy for improvement Implement the ‘Gershon’ Efficiency Review process and timetable Develop an active role in the Regional Centres of Excellence Develop appropriate staff and member training to build procurement capacity December 2005 (3year programme to 2008) Sustainable systems in place linked to 2005 ODPM timeBusiness Planning process. table Targets reported Active membership on all work-streams 2005 ongoing Skills assessment Training carried out 24 completed and January 2006 THEME: PROCUREMENT PLANNING AND CONTRACTS MANAGEMENT KEY TASKS Establish a 3/5 year procurement ‘Forward Plan’ of all major procurement projects Implement contract management systems and create a corporate ‘Register of Contracts’. Establish procurement improvement plans for all services and spending departments 3.2 CRITICAL SUCCESS INDICATOR Plan established Scrutiny. and reported Systems for managing contracts (renewals/ terminations) in place Expenditure analysed to identify opportunities for corporate contracts and to develop a ‘forward plan’. Plans in place. Management lines established with Corporate procurement and departmental procurement teams TARGET to January 2006 January 2006 February 2006 Monitoring / reporting The Council will need to implement monitoring and reporting arrangements in order to monitor progress towards meeting its procurement objectives To assist the corporate management of the procurement function and facilitate the reporting of performance and progress, the Improvement Plan will be incorporated into the Business Planning arrangements for Business Services and integrated into the Council’s ‘Performance Management Framework’. Implementation of the Improvement Plan and progress is delivering the objectives in the Strategy will be monitored by the Development Services (Scrutiny) Committee (Partnerships, Business and Companies) and progress reports will be submitted at least an annual basis. 3.3 Critical success factors / risk analysis Leadership. The Council acknowledges that high level ownership and support of procurement processes will be vital to ensuring the success of this Strategy. Procurement is ‘cross-cutting’ and a number of people will be directly affected as the procurement improvement plan is implemented. Executive support may be needed to overcome barriers, which may arise from any resistance to change. The Strategy addresses this by including provision for reporting progress to elected-members through the Services Development Committee and Scrutiny process and via the procurement champion, Councillor Robert Wynne. In addition, the Strategic Leadership Team (Corporate Procurement Board) will provide Executive ownership and direction to drive the adoption of best practice. 25 Resources. The achievement of the objectives and performance of tasks is directly linked to the availability of resources. Whilst a number of priority actions can be achieved within existing resource, achievement of the longer-term targets for procurement and the overall success of the Strategy and Improvement Plan will depend on the availability of resources. The Council wishes its procurement arrangements to be sustainable. To address this, the resource strategy, which is included in the Council’s initial improvement plan for procurement, will be monitored for appropriateness. 26 Appendix 1 SUMMARY OF POLICY LINKED TO PROCUREMENT The Council recognises that other policy will impact on this procurement strategy therefore the strategy reflects the requirement that procurement will link with other corporate strategies and policy which may be developed and adopted in the future. This Appendix : (a) sets out ‘existing’ policies to be followed in the procurement of goods, works or services on behalf of Blackpool Council. (b) Identifies policy which will need to be developed as part of the implementation of the Improvement Plan EXISTING POLICIES Contract Procedure Rules Financial Regulations Community Plan Performance Plan Master Plan and Economic regeneration E-government Strategy Voluntary Sector Compact Partnering in Construction HR Policy Service Efficiency Reviews Crime, disorder and drugs strategy Children and young people strategy Local Strategic Partnership NEW POLICIES Sustainability and the Environment Environment To define how procurement will support the Council’s aims of protecting the environment, effecting waste reduction and re-cycling. Diversity and Equality To define how procurement will be used to promote equality of opportunity and how this will be incorporated into our evaluation and decision-making processes. 27 Small and local businesses Small businesses can make an important contribution to the delivery of public services and play a vital role in the national and local economy. Policy will state how the Council will make the most of the benefits offered by SME’s and address the Governments “Small and Medium Sized Enterprise (SME) Friendly Procurement Concordat” designed to encourage a mixed range of suppliers in order to help develop and stimulate a varied and competitive marketplace and local economy. Local Authority Trading Powers Explore opportunities for provision of services to private sector and Partnering in strategic service delivery. 28
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