(Your Project Name)
Learning Journal
Name of Student
:
Student I.D.
:
Course/Year
:
Details of your project:
Name:
Date:
Nature:
 Leadership Training
 Community Service
 Mentorship
 Internship
 Others:
Your Role:
 Leader
 Mentor
 Participant
 Others:
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What is service leadership?
Service Leadership
“Service leadership is about satisfying needs by consistently providing the highest quality
service one can afford to everyone one comes into contact with and whose lives are
affected by one’s actions or leadership.” – Po Chung, 2011
Service Leader
“A service leader is a ready, willing and able, on-the-spot entrepreneur who possesses
relevant task competencies and is judged by superiors, peers, subordinates, and
followers to exhibit appropriate character strengths and a caring social disposition.” – Po
Chung, 2011
Service leadership is a conceptual framework that posits:
 Leadership is a service aimed at ethically satisfying the needs of self, others, groups,
communities, systems, and environments.
 Every day, every human occupies a position of leadership and possesses the
potential to improve his leadership quality and effectiveness.
 Service includes self-serving efforts aimed at ethically improving one’s competencies,
abilities, and willingness to help satisfy the needs of others.
 Leadership effectiveness is dependent on possessing relevant task competencies plus
being judged by superiors, peers, and subordinates as having character and
exhibiting care.
 Service leadership is about consistently providing high quality personal service to
everyone one comes into contact with, including one’s self.
 High-paying/high status leadership positions and management promotions will go to
people who have leadership competencies plus character and care.
It should be emphasized that thus defined, service leadership has its distinguishing
characteristics and is not to be confused with service learning, or the development of
leadership through service learning (Ko, Edmond, 2011).
References
Hong Kong Institute of Service Leadership & Management Limited. (2013). An Overview of SLAM Curriculum
Framework 130531.doc. Retrieved from http://hki-slam.org/index.php?r=article&catid=3
Ko, Edmond, (2011). “Service Leadership and Service Learning,” Unpublished paper.
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Activity Record
Date
Time
Activity
3
Remarks
(I) My Personal Goal
(Please focus on personal development or achievement)
My preparation to reach my goal
(What have you done and what will you do to reach your goal? E.g. attending related
courses, reading references, consulting opinions from senior, etc.)
4
(II) My Learning in project
During the project, you should face a lot of challenges and gain a lot of valuable
experience. Try to identify three significant events and reflect what you have
learnt from them.
Event A: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Learning: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Event B: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Learning: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Event C: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Learning: _________________________________________________________________
_________________________________________________________________
_________________________________________________________________
5
(III) Self –evaluation
Strongly
Agree
Agree
Disagree
Strongly
Disagree
1.
I fully understand the role as service leader
□
□
□
□
2.
I am able to perform the
duties as service leader
□
□
□
□
3.
I have initiative on my work
□
□
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4.
I am able to cooperate with others/partners in
my project
□
□
□
□
5.
I am satisfied with my own performance
□
□
□
□
6.
To what extent do you agree to the following
statements?
Everyone is a leader
□
□
□
□
Quality Service Leadership = Moral +
Competency + Care
□
□
□
□
□
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□
(QSL = MC2)
The Server is the Service
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(IV) Overall Reflection
After completion of the project, write an overall reflection on the
following aspects:
(a) Can you reach your personal goal that you have identified in page 4 of this
journal? How?
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
(b) Difficulties I have encountered and the ways I try to overcome them
Difficulties:
Communication problems Crisis management Time management
Language barriers Cultural diversity Personal issues
Others:
Your efforts made to overcome the difficulties:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
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(c) Can you apply service leadership concepts in the following contexts?
Study Family Work Peer (Can choose more than one option)
Please choose one context and illustrate with concrete example:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
(d) Your personal statement 人生座右銘:
(Your own concluding remarks that can summarize what you deeply believe for
self-improvement, attaining goals, overcome difficulties, etc. after involving in this Project)
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
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