Services Our services include the following: GP & Nurse Appointments Blood Clinics Post natal Checks Smears Childhood Immunisations Counselling Contraception services Travel Immunisations Health Checks Chronic Disease Reviews Prescriptions Home Visits (house bound patients only) . Our Commitment The Dr Alistair Partnership is committed to providing an excellent standard of service and healthcare. We also undertake, as a teaching practice, to pass on our expertise by the training and development of fellow health care professionals. We accept patients from Bryn, Ashton, Golborne, Lowton East and Lowton West. Please be aware that we are a teaching Practice and at times have medical students, trainee GPs and student nurses. You will be advised prior to consultation if they will be present. If you do not wish them to be present during your consultation please inform reception. As a patient, you have a right to express your preference of practitioner when booking an appointment. The Administration and Reception Team will offer every assistance to identify your best source of help and course of action. Partnership Medical Team Dr Alistair Thompson MB ChB FRCGP Dr Sarah Rossington MB ChB MRCGP Dr Kevin Finn MB ChB MRCGP Dr Jenny McBride MB ChB MRCGP Dr Victoria Gray MB ChB MRCGP Dr Ricky Sinah M.D Mrs Sarah Dalgleish Nurse Prescriber Monika Potoniec Practice Nurse Mr Trevor Green RMN Miss Kelly Sawle Assistant Practitioner Mr Ollie Kirk Health Care Assistant Miss Emma Kay Health Care Assistant Mrs Natalie Emmison Nurse Practitioner Male Female Male Female Female Male Female Female Male Female Male DR ALISTAIR GOLBORNE & ASHTON Golborne* Kid Glove House, Kid Glove Rd, Golborne ,WA3 3GS Tel: 01942 481690; Fax: 01942 481697 Ashton* Ashton Clinic, Queens Road, Ashton in Makerfield, Wigan, WN4 8LB Tel: 01942 481580; Fax: 01942 481 697 www.dralistairpartnership.co.uk These Practices operate within: NHS England P O Box 16738 Redditch B97 9PT Female Tel: 0300 311 22 33 Female Patient Partnership Group We have a PPG which is a collaboration between patients and the practice, designed to improve services to patients and create an understanding of the delivery of these services. Dr Alistair (Medical Services) Ltd The Provider is Dr Alistair (Medical Services) Ltd, registered at Companies House number 06616842. Registered Address:Kid Glove House, Kid Glove Road, Golborne, WA3 3GS. A.R.T. Thompson and C.D.Roberts are the directors and shareholders. Contact details Please provide the surgery with up to date contact details, land line and mobile phone number. Please let the receptionist know if you wish to receive SMS texts from the surgery, to remind you of upcoming appointments etc. * Disabled access at both locations Opening Hours: Mon - Fri: 8am - 8pm Sat: 8am - 12noon At all other times patients requiring medical attention or advice should contact: Out of Hours: 01942 829911 **St Helens Walk in Centre: 01744 627400 Leigh Walk in Centre: 01942 483453 NHS Direct: (Advice Only) 0845 4647 www.nhsdirect.nhs.uk **St Helens PCT is the responsible body Registration To register as a patient with us, please contact the Partnership on one of the numbers listed on the cover. If you wish to register with us you will be asked to complete a registration form and health questionnaire. You will be invited to attend a new patient health check with a friendly Health Care Assistant. As a patient, you can expect to… > be treated with courtesy and with respect for your privacy and dignity > receive treatment on the basis of your clinical need > be able to choose to have a relative or friend with you during consultations and examinations > be informed on arrival at an appointment if delays are occurring > take part in all decisions about your treatment and to have the pros and cons of treatment, including any risks, side effects and alternative methods of treatment, fully explained > have details about you, including your medical records and anything you say, treated in confidence and, except where required by law, to be given an opportunity to decide whether your details can be passed to anyone else > be given access to information kept about you > know the names and professional status of all the staff involved in your care As a patient, you have a responsibility to… > treat the staff who care for you with courtesy and respect at all times > inform the Practice of any change in contact address or telephone number > attend appointments on time, or give reasonable notice of inability to attend > consider the consequences of refusing treatment or not following medical advice and accept responsibility for your own actions > let the staff know if you have any allergies or sensitivities to medications > take any medicines as instructed and seek medical advice before stopping or changing treatment > treat other patients with courtesy and respect Repeat Prescriptions Repeat prescriptions can be ordered by contacting the surgery after 10:30am, or dropping off a request in the prescription box at the surgery. Please allow 48 hours for prescriptions. The Practice sometimes uses personal information to assist in teaching medical students We will not disclose personal information in any other situation without your explicit permission, unless there are exceptional circumstances, such as when the health and safety of others is at risk or if the law requires us to pass on information Other Primary Care Services Complaints Procedure Complaints may be lodged verbally, or in writing, to the Practice Manager. If the Practice Manager is unavailable at that time, please leave your contact details with a member of the reception team and the Practice Manager will contact you as soon as possible. Leigh Walk in Centre can be found at: : Leigh Infirmary, The Avenue Leigh, Lancashire, WN7 1HW Tel No: 01942 483453. Please contact to be advised on any restrictions in service Open from 7.00am in the morning to 9.00pm at night, seven days a week. Abuse Throughout the Partnership we operate a policy of Zero Tolerance, where abuse of any kind towards members of staff is unacceptable. Any person who uses threatening behaviour, physical or verbal, towards staff or members of the public in the surgery will be asked to leave and the police will be contacted. St Helens Walk in Centre can be found at:: Millennium Building, Bickerstaffe Street, St. Helens, Merseyside, WA10 1DH Tel No: 01744 627400. Please contact to be advised on any restrictions in service. Open Monday to Saturday 7.00am to 10.00pm, and Sundays 9.00am to 10.00pm. Confidentiality and your Health Records We make every effort to keep patient information confidential and secure. When you register with us, we create a new health record for you. We also obtain your past health records from your previous GP Practice. The Primary Health Care Team (doctors, nurses, health visitors, district nurses, midwives, managers and support staff) use your information to provide effective healthcare. The Practice may also share personal information with other people involved in your care, such as hospital doctors. Details of other primary medical care services in the Practice Area may be obtained from the Ashton, Leigh & Wigan PCT on 01942 482711
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