Clarity PPM On Demand
Zane Schafer, SVP Software Engineering
Terms of This Presentation
This presentation was based on current information and resource allocations as of October
2009 and is subject to change or withdrawal by CA at any time without notice.
Notwithstanding anything in this presentation to the contrary, this presentation shall not serve
to (i) affect the rights and/or obligations of CA or its licensees under any existing or future
written license agreement or services agreement relating to any CA software product; or (ii)
amend any product documentation or specifications for any CA software product. The
development, release and timing of any features or functionality described in this presentation
remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary,
upon the general availability of any future CA product release referenced in this presentation,
CA will make such release available (i) for sale to new licensees of such product; and (ii) to
existing licensees of such product on a when and if-available basis as part of CA maintenance
and support, and in the form of a regularly scheduled major product release. Such releases
may be made available to current licensees of such product who are current subscribers to CA
maintenance and support on a when and if-available basis. In the event of a conflict between
the terms of this paragraph and any other information contained in this presentation, the
terms of this paragraph shall govern.
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For Informational Purposes Only
Certain information in this presentation may outline CA’s general product direction. All
information in this presentation is for your informational purposes only and may not be
incorporated into any contract. CA assumes no responsibility for the accuracy or completeness
of the information. To the extent permitted by applicable law, CA provides this document “as
is” without warranty of any kind, including without limitation, any implied warranties or
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even if CA is expressly advised of the possibility of such damages.
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Abstract
Learn the details of Clarity On Demand, including how you
subscribe, how administrative tasks are handled and what
services are provided by the On Demand team. Hear how
and why customers of Clarity on premises have migrated to
On Demand.
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Agenda
> What is On Demand?
> TCO Trade-off Calculations
> Delivery Details
> Success to Date
> The On Demand Portal
> CA’s On Demand Product Line
> Going from On Premises to On Demand
> Q&A
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Software as a Service… and “On Demand”
SaaS
CA On Demand
Application delivered
through the web as a
Service
The name and brand we
use for the delivery of our
SaaS offerings
Single platform, single
version, centralized
solution, available
anywhere 24x7
Subscription rather than
ownership
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Why Select On Demand?
On Demand can mitigate . . .
ƒLack of IT
Infrastructure
ƒLimited Budget
ƒLack of PPM
Knowledge
ƒOverburdened
Resources
ƒVery Short
Timeframes
“I need a solution that can enable us to quickly manage our projects and
services and help us better meet the needs of the business – but we are
limited by budget and lack of available IT resources and expertise.”
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What are the Benefits of On Demand?
> Money and Risk
ƒ
Potentially lower TCO & risk
ƒ
Operating expense vs. capital expense
ƒ
Pay-as-you-go
ƒ
No maintenance cost
> Use
ƒ
Focus on using the application rather than operating it
ƒ
Shorter time to value
ƒ
Less technical support, higher satisfaction
> Technical
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ƒ
No infrastructure, installation/technical training
ƒ
Stable, scalable, highly available environment
September 21, 2009
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What is On Demand?
> Subscription-based services by number of users
> The physical infrastructure itself
> The operational services, including
ƒ
Scheduled upgrades
ƒ
Patches as required
ƒ
Database backup/restore of customer environments
ƒ
Deployment of BO Universes
> The CA On Demand Portal and related functionalities
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ƒ
Federated SSO
ƒ
Portal User Store
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Clarity Deployment Methods Compared
You
CA
ON PREMISES
Characteristics
Advantages
HOSTED
ON DEMAND
> Clarity is deployed at
your location
> Each customer has own
system managed by CA
> All customers access
shared platform &
services managed by CA
> Managed by you
> Pay upfront for software
> Pay upfront for software,
monthly for management
> Pay for maintenance
> Pay for maintenance
> Pay monthly for software
& management
> Greater control over
your data and systems
> Fewer IT resources and
infrastructure
> Fewer IT resources and
infrastructure
> Faster deployment
> Immediate access to
upgrades
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TCO Calculator
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CA’s Service Delivery Standards
Industry-leading On Demand Solutions by CA
PERFORMANCE
RELIABILITY
SECURITY
> 50% Response Time:
0.49 seconds
> Over 99.5%
Availability
> 24x7 Onsite Staff
> Average Throughput:
167Mb/second
(10,000 Users)
> Massively Redundant
Architecture
> CA Global Enterprise
Security Standards
> World-class Facilities
> Weekly Third-party
Security Audit
> 24x7 Monitoring
> Replication Across
Multiple Sites
> No Single Point of
Failure
> Zero Action Recovery
> Automatic Quarterly
Upgrades
> SAS70 Type II
Certification
INFRASTRUCTURE
> Geographically
dispersed data
centers ensure high
availability
> San Jose, CA Primary
NA installation;
backup for Somerset
> Somerset, NJ Primary
NA installation;
backup for San
Jose/Europe
> Munich
Primary installation
for Europe
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How is Clarity On Demand Supported?
> Tickets logged on standard CA Support site for all issues
ƒ
No different than process for on-premises
> Infrastructure support tickets go to a special queue
ƒ
A dedicated On Demand team resolves these
> Product-related issues go the Clarity product team
ƒ
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And these are resolved no different than on premises product
issues. The On Demand team assist the team with any
infrastructure related requirements.
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Clarity PPM On Demand Myths
> There is no LDAP integration…
> Integrations or data loads are difficult or not possible…
> Studio configuration with database impact are not allowed…
> Staging tables cannot be utilized for data validation or
integration purposes…
> Data transmission is not secure…
> Data from multiple customers is co-mingled…
> Processes cannot be utilized…
> Business Objects reporting is not available…
> Hosted and On Demand are the same…
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CA On Demand Success To Date
50+ Customers
Globally
30,000 users
Great Traction in
Market
Industries Served:
Airline, Banking, Insurance, Mining,
Consumer Goods, Technology, Government
(U.S. State, Major U.S. City Department of
Public Health)
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CA On Demand
Copyright © 2008 CA
The On Demand Portal
Applications
> Much more than just
access to the On Demand
applications
> A full range of services to
help you start using your
On Demand applications
quickly and effectively
> And… to get deeper and
broader functionality when
you’re ready
Announcements
Getting Started
Best Practices
Community Resources
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On Demand Applications
My Applications: Shows all CA On
Demand services you have subscribed to
and that the logged in user has access to.
Clicking on an application will log the user
into it.
CA On Demand Applications: Shows all
available On Demand applications. Clicking
on any link will display basic information on
the application and allow the user to
request a demo.
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Announcements
Announcements: This section shows you
key support announcements, such as
planned maintenance windows, new
product announcements, and the latest
system status.
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Customer Resources
Getting Started: This section is designed for new CA
On Demand users so they can quickly learn how to get
around and perform the most common PPM tasks, like
creating a project request or submitting a timesheet.
Best Practices: This section is designed for the
advanced user, and provides expert advice and
research.
Community Resources: This section helps users get
involved with the broader CA On Demand community
by engaging in community forums or local user groups.
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On Demand Business Offerings
More Than Just Clarity PPM
Comprehensive Portfolio of Integrated IT
Management Applications
CA Clarity
PPM
On Demand
Green
Governance
Threat
Management
Service
Management
CA GRC
Manager
On Demand
CA Instant
Recovery
On Demand
CA Grants
Manager
On Demand
Application
Management
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Infrastructure
Management
How to get to CA Clarity On Demand
Actions Required
On Premises
On Demand
Business
Case
•
•
•
•
September 21, 2009
Decision
making
Documents
Execution
Assessments
GAP analysis of impacted areas
Migration scenario
Cost estimation
PPM - Clarity PPM On Demand
Copyright © 2009 CA
Assessments Required to Plan a Migration
> The same type of upgrade assessment we will do for on
premises customers, focusing on and addressing each
individual instance of
ƒ
customizations
ƒ
reports
ƒ
integrations
> For each case, a decision to convert, support as is, or
decrement the functionality after the migration is
required
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Customer Conversions
> Medium Customer (2,500)
ƒ Cost savings (~$410,000 over 3 years)
> Large Customer (7,500 users)
ƒ Cost savings target 25% (~1M€ over 3 years)
ƒ Conversion cost payback period of less than 1 year
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Questions?
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PPM - Clarity PPM On Demand
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