Steps and Solutions to common Acuity
questions


Acuity page of website contains this and other helpful
power points and help sheets:
http://assessment.aurorak12.org/acuity/
Common issues in Acuity can be quickly and
easily solved by the school assessment
coordinator, teacher or test proctor
◦ Student login issues
◦ Student test assignment issues
◦ Reports not generating because they keep saying
“Items Not Scored”
Has it been overnight since the
student was enrolled in courses in
IC?
Make sure student is using correct student
id number (8 digit district id) as username
and complete, legal first name as
password. Can student login now?
Teacher or SAC login with their own personal login to Acuity
and go to: Management, Classes, Choose school or teacher,
click Show Existing, find the class and choose View Roster.
Find student name in the list and click “Login”. Is student
able to login via this work around?
Call APS service desk at ext 28203
Wait overnight and try again
tomorrow. Can student login now?
Student is ready to take the test. If
student can login now but does not
have any tests assigned, see next
slide for “no tests assigned” issue.





School and your name
Student name- first and last
Student id number
Student grade
Teacher name
Has the student been enrolled in the
class at least since the previous day?
Double check IC to be sure the
student is showing in the class
in IC. Acuity classes should be
a reflection of IC. Is student in
class in IC?
Have the school enrollment clerk
add the student to the appropriate
course in IC. Wait until next day to
have student login and try again.
Does student now have access to
the assessments?
No. Wait until next day and
try again. Does the student
now have access to the tests
after logging in?
Call APS service desk
at ext. 28203
Student is now ready to take the
assessment.


Go to: Tests, choose Assignment Status, then
choose to View Assignment Status. On the
next screen enter the grade and subject and
click Search.
Once you see the assessment name pop up
below that, click on the blue hyperlinked
name of the test assignment




To correct/move students to Scored from “In Progress”,
clicking finish is required. Train teachers and students
that whenever a student is finished with the MC items,
they must click red FINISH.
All students “In Progress” will need to login (or teacher or
SAC can do) and choose Take a test, the subject, click
continue, then next, and then continue. When the test
comes up use the navigation across the bottom to click the
word End. Then on the end page, click the red Finish
button.
For reading and math predictive we can force close any
students still showing “in Progress” at the end of the
assessment window.
To avoid students showing as “In Progress” train proctors
to have students click red Finish button when they are
done with MC items.

If students are showing in the “Partially
Scored” column, that means that CR scores
have not yet been entered (or processed-it is
taking approx. 3 days for CR scores to
process and upload to the site in this
extremely high volume time of the window).
Please make sure teachers know to enter CR
scores prior to the end of the window if they
have any students still showing as “Partially
Scored”.

Contact APS service desk at ext 28203 for the
following types of issues:
◦
◦
◦
◦
◦
Missing class in Acuity
New staff member logins
Permissions/Rights in Acuity
Internet connection issues
Device questions

Contact Acuity customer service at 1-800282-4705 with the following types of
questions
◦
◦
◦
◦
◦
Where to find specific reports
CR scores entered but not showing up
CR score processing time
Items not scored showing on reports
How to navigate within Acuity (Where do I find….)



For questions pertaining to how to find data,
contact Acuity customer service
For questions on what does each specific
report show, what do some of the terms that
Acuity uses mean, contact Kim Terry via email
or ext 28335
Contact your principal or director of student
achievement for any requirements and
assistance planning instruction based on
Acuity data.

APS Service Desk ext 28203

Acuity Customer Service 1-800-282-4705