Real Time Utility Monitoring
Case Study, RM & Customer Experiences
Dave Everett
Commercial Manager Indirect Purchasing
RM Education.
Agenda.
The journey of choice
Goals and measurement to success
Lessons Learned & Suggestions
Questions and answers.
The Journey of Choice – Why real time?
No change – Using only Half hourly information from our meters on a
month + 1 basis
Smart meters – Day + 1 information from a Smart meter roll out
Real Time – Live (5 Minute) information from all pulse capable utility
meters, Smart or otherwise
Wired/Wireless – The high cost of cabling alone made our decision
How detailed should we be?
Our choices:
Fiscal Meters – No need to install new meters allowed top level view
of building use
Sub Metering – Great idea but planning is key
Ensure your electrical and pipework schematics are up to date.
Overlay on a each building on a floorplan, know what your metering
Do the same for Gas and Water
Goals and Measuring Success
Even with a month +1 data we could set a goal and achieve it
But time erodes and old habits die hard
Human Psychology – Most of us like to compete in some way
Building Vs Building
This month Vs last month
Performance to target
Make it clear and make it simple – You’re able to interpret the
detailed information, someone seeing it for the first time may not
Building Gas use before and after.
Building Gas use before and after – early morning use corrected.
Goals and Measuring Success – Real Time Motivates
Previous graph is most powerful the same day the problem is solved
The more you see progress the more supportive your end users
It’s not just about the users, it’s about us as well.
Show live progress to targets
Focus our activity where it’s needed most
Alert us when things go wrong, not when they are reported
Give us the information we need on demand, not tomorrow
Challenge the apathy, look at the graph in 2 slides time
Water leak – Alert given and problem solved next day.
“No leaks here – our water bills been the same for years…..”
MI Data.
Lessons learned & Suggestions
Senior Sponsor Buy-in is invaluable
Whilst room/floor level monitoring is ideal you can do a lot without it
Create a rolling fund whereby 25%-50% of the savings are re-invested
Continuous programme of improvement (don’t let it stall)
Don’t ignore the other Utilities (Gas, Water, Fuel Oil, Diesel)
Communicate with your audience in different ways, simple & engaging
As changing behaviour can bring savings and advocates
Network with your peers, share information and experiences
Thank you for listening.
For further information or a copy of this powerpoint please contact
Dave Everett on 01235 854779 or email [email protected]