Reshaping IT
Jack Santos
Twitter: @CIOanalyst
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1
Nontechnical Skills Are Important, Maybe
More Important Than Technical Skills
Why do projects fail?
No one chose “technical skills as the sole cause of IT projects failing.
Organizational
Skills, 19%
Technical Skills
and
Organizational
Skills Equally,
21%
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Source: Gartner Research Circle "Professional Effectiveness" Survey (March 2013)
Mostly
Technical Skills
but Partly
Organizational
Skills, 1%
Mostly
Organizational
Skills but Partly
Technical
Skills, 59%
What Is Professional Effectiveness?
It Is More Than Just About Employee
Development or Individual Contribution
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An Opportunity to Reshape Yourself, Your
Staff, and IT
•
Understand the impact of trends
upon the future of IT and IT
professionals:
- How IT careers are evolving
- Address organizational and
individual mindsets, beliefs,
and actions that impact
their future
•
Practice cross-competency
effectiveness
•
Hone your non-technical skills:
- Business acumen,
communication, and influence
- Developing buy-in
- Collaboration and innovation
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Top 3 Focus Areas for Improvement
1. Collaboration and Sharing
2. Engaging Business Peers
3. Innovation and Creativity
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Individualization
The Power of The Individual
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6
Case Study
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7
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8
The hypothetical Market Basket board
conversation
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9
Step 1: Hire a New CEO
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10
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11
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12
Meanwhile, at the board…
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13
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14
Pay/Comp
Working Conditions
Ethical Concerns
They want to save their Boss!
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15
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16
Is Social Media the New Union?
Two Choices:
• This too shall pass
• There is something fundamentally different
going on here about
- the employee-employer relationship
- worker motivations
- communication
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17
If this is happening with grocery store
workers…
What does it mean for IT professionals?
To BYOD
To careers
To Mobile Device Management
To policies and standards
To Work/Life balance ?
To how managers manage?
To how employees contribute?
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18
Where Did You Come From, Where Are
You Now and Where Do You Want to Be?
Architects, Planners,
Procurement, IT Finance
Future (10 Years)
Time
Current
Plan/Manage
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Build
Run
Captive
Developers and
Programming
Support
Captive
IT&O,
Help Desk
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20
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21
"Classic IT" Is Redefined
• IT is increasingly not done by IT …
- IT decisions made outside the IT organization.
- Application development outside the IT organization.
- Own technical support and maintenance by business areas.
- Each seen to increase innovation.
• IT is becoming a business skill.
• Surgical outsourcing and ecosystem of players.
• Remote work and mobile drives technology needs.
• Customer experience rules.
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Top 3 Focus Areas for Improvement
1. Collaboration and Sharing
2. Engaging Business Peers
3. Innovation and Creativity
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Individualization
The Power of The Individual
Frameworks to think about…
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24
The 7S Framework 2.0
McKinsey Circa 1980s:
• Strategy
Today:
• Serendipity
• Structure
• Swarming
• Systems
• Spontaneity
• Shared Values
• Simulation
• Skills
• Social
• Style
• Stimulation
• Staff
• Skillfulness
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SCARF
David Rock: “Your Brain at Work”
From: http://www.psychologyafrica.com/2013/05/when-leaders-use-their-brain/
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26
Bottom Line?
1. How you hire: Soft skills vs. technical skills
2. How employees do their job
3. How you engage your employees
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27
Recommended Gartner Research
 Redefining "Marketing IT" From Telling to Engagement
Mike Rollings (G00228616)
 Marketing IT: Avoiding the Road to
Disenfranchisement and Disempowerment
Jack Santos (G00226590)
 Employment Practices That Undermine IT's Evolution
Mike Rollings (G00252357)
 Mastering Influence and Communications
Mike Rollings (G00211567)
 Managing Your Career
Jack Santos (G00227981)
 Becoming a Contextual Strategist
Mike Rollings (G00214561)
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