2-1-1 Data Snapshot
Joint Republican and Democrat Policy Hearing
April 13, 2016
PENNSYLVANIA 2-1-1 REGIONS
PA 2-1-1
Statewide
Map
2015 PA Snapshot- Top 10 Call Origination
Top 10 2-1-1 Call Origination
Top 10
2-1-1 Call Origination
2%
4% 4%
5%
County
ALLEGHENY
64,635
LANCASTER
29,232
YORK
16,876
LUZERNE
13,830
PHILADELPHIA
12,313
BUTLER
11,298
WESTMORELAND
8,107
(blank)
7,863
MONTGOMERY
6,304
WASHINGTON
4,446
37%
6%
Number of Calls
7%
8%
10%
17%
Allegheny
Lancaster
York
Luzerne
Philadelphia
Butler
Westmoreland
(Blank)
Montgomery
Washington
Top Presenting Needs
Rent PaymentAssistance
Tax PreparationAssistance
Electric Service PaymentAssistance
Gas Service PaymentAssistance
Food Pantries
VITA Programs
Home Rental Listings
Undesignated Temporary FinancialAssistance
Rental DepositAssistance
Water Service PaymentAssistance
Comprehensive Information and Referral
HomelessShelter
TransitionalHousing/Shelter
Furniture
Heating Fuel PaymentAssistance
Community Shelters
EmergencyShelter
Emergency ShelterClearinghouses
Specialized Information and Referral
Food Stamps/SNAP
HolidayGifts/Toys
DirectoryAssistance
Weatherization Programs
Online Tax Preparation/E-Filing Sites
Telephone Reassurance
GrandTotal
PA 2015 Snapshot- Top Presenting Needs
15,950
14,194
12,833
9,149
7,540
6,781
3,145
2,976
2,949
2,844
2,746
2,045
1,983
1,929
1,897
1,798
1,406
1,369
1,353
1,235
1,155
1,139
959
958
957
133,609
Top 10 Presenting Needs
4%
4%
4%
20%
4%
9%
18%
9%
12%
16%
Rent Payment Assistance
Tax Preparation Assistance
Electric Service Payment Assistance
Gas Service Payment Assistance
Food Pantries
VITA Programs
Home Rental Listings
Undesignated Temporary Financial Assistance
Rental Deposit Assistance
Water Service Payment Assistance
600
2015 Number of Calls by Zip Code
596
550
500
450
400
350
2015
2-1-1
Calls
300
by Zip Code
250
200
175
150
124
100
63
84
50
24
5
28
16
17241
17324
0
17013
17015
17025
17050
17055
17065
17240
Top 5 Need in Zip Code 17013
Rent Payment Assistance
26
Electic Service Payment
Top 5 Needs in
17013 in 2015
15
9
Food Pantries
Homeless Drop in Centers
8
Crisis Intervention
8
0
5
10
15
20
25
30
2-1-1 National Coverage
2-1-1 2015
National
Snapshot