IBM Maintenance and Technical Support
MAPS Tool
(Maintenance At Product Sale)
Education Presentation
Phil Giddings
Feb-09
© Copyright IBM Corporation 2007
IBM Maintenance and Technical Support
Content
 It’s more than just a pricing tool
 To begin
 Using the MAPS Tool
 Ordering process
 Confirmation of Purchase

IBM Corporation
 Further support
2
© Copyright IBM Corporation 2006
IBM Maintenance and Technical Support
More than just a Pricing Tool
 The MAPS Tool does more than just price bundled maintenance. It:
- Documents the process steps
- Verifies eligible Machine Type Models (MTMs)
- Calculates approved pricing
- Provides pricing breakdown analysis
- Produces the Warranty Service Upgrade Proposal Supplement including
Terms & Conditions
- Is the pricing approval document for transmittal to the Customer Supply
Organisation (CSO) for ordering

3
IBM Corporation
© Copyright IBM Corporation 2006
IBM Maintenance and Technical Support
To begin
 Before opening the MAPS Tool :
- Obtain Hardware List Sell price for proposed machine configurations
- Obtain approval for discounting of hardware sell price, if discounting
required. Business Partners please note; for one team special bids
approved with a bottomline price only, the line item discounted price is not
available. Apply the bottomline discount percentage to the line item prices.
- Price any required maintenance using ServicePac where applicable

4
IBM Corporation
© Copyright IBM Corporation 2006
IBM Maintenance and Technical Support
Using the MAPS Tool’
 Open the tool and enable macros when prompted
 On the opening page (Startup) select Aus or NZ.
Then click next.
 On the second page (Process) is a flow diagram of the process steps to be
followed. Recommended you keep a printed copy for reference. Then click
next.

5
IBM Corporation
© Copyright IBM Corporation 2006
IBM Maintenance and Technical Support
Using the MAPS Tool - Data Input
 On the 3rd page (Data Inputs) enter the Business Partner, Customer, machine
type - model details and machine sale prices in the yellow fields.
• H/W List Sell Price (from eConfig) refers to the list sell price of the fully
configured machine (all feature codes included) For the example below
enter 215,785.90
• Approved H/W Sell Price (BP buy price) refers to the price after
discounting. For BP ePrice bids where no line item discounted pricing is
available, apply the bottomline discount to each line item.
• Years of Wty/Maintenance from delivery date is limited to 3, 4 or 5 years.
• The two BP Margin columns are optional

IBM Corporation
Then click next.
6
© Copyright IBM Corporation 2006
IBM Maintenance and Technical Support
Using the MAPS Tool - Pricing and Supplement
 On the 4th page (IBM & BP Pricing) the Hardware Sell price and Maintenance
components of the total IBM sell price [BP buy price] are displayed for each
machine.
 On the 5th page is a Proposal Supplement for inclusion in the contract of sale.
Please read the terms and conditions and note the glossary.
Proposal/pricing process completed. Save a copy of the completed MAPS Tool
file for future reference and ordering.

7
IBM Corporation
© Copyright IBM Corporation 2006
IBM Maintenance and Technical Support
Ordering Process
 Upon completing a sale:
- Order using PCS or send order for hardware to CSO
- If ordering on PCS (Partner Commerce Server)
 Submit bid to order H/W (and S/W) via PCS
 Insert in comments field “Maintenance” and ZRP number produced by PCS
 Some BP have found a way to attach a copy of the MAPS tool.
 If MAPS Tool is not attached to PCS send to CSO with reference to ZRP number and
end user customer details.
 Ensure the subject line reads ‘ZRP Number’, ‘End User’, “MAPS Tool”
 CC [email protected]
- If emailing order to CSO
 Include a request to include maintenance price using the MAPS Tool and attach a
copy of the MAPS tool

IBM Corporation
 CC [email protected]
8
© Copyright IBM Corporation 2006
IBM Maintenance and Technical Support
Confirmation of Purchase
 CSO will order Product and invoice for Product and maintenance
 Business Centre will raise Warranty/Maintenance upgrade agreement
supplement once machine is delivered.
 Business Centre will send a copy of the Supplement to the invoice
address.
 Verify all details are correct and pass supplement to end user if
appropriate.

9
IBM Corporation
© Copyright IBM Corporation 2006
IBM Maintenance and Technical Support
Further Support
 For further support contact Phil Giddings
03 8531 7488
[email protected]

10
IBM Corporation
© Copyright IBM Corporation 2006