JOB DESCRIPTION
JOB TITLE:
Service Manager
GRADE
£25,493 - £27,600 (plus a car allowance of £1,200 per annum)
RESPONSIBLE TO:
Regional Manager
RESPONSIBLE FOR :
Team Managers
Others as determined
JOB PURPOSE:

To ensure the delivery of consistent, high quality, person centered services within
your area of responsibility.

To work with the broader Support Services team to develop an effective range of
citizen directed services.

To work as part of the Support Services Team and with external agencies to
continuously improve practice, managing support service delivery.

To ensure services are delivered in line with legislation, policy and practice standards.
JOB SUMMARY
In undertaking the role you will work with a team of Service Managers, Regional Managers,
Directors and our external partners to ensure the development of high quality Citizen
Directed services.
The post holder will be part of our Support Services Team and contribute to the shaping and
developing our support services.
There is a requirement to line manage Team Managers and potentially other personnel as
services are being developed.
CORE DUTIES AND RESPONSIBILITIES
1. Support Service Delivery: To ensure that a consistent high quality Citizen/Self
Directed service is delivered reflective of Mirus’s values and principles
2. Staff Effectiveness: To ensure that staff performance is effective and reflects the
mission, vision, values and targets of the organisation.
3. Quality Assurance: To monitor and evaluate the effectiveness of support service
delivery.
4. Resource Management
Service Manager
1. SUPPORT SERVICE DELIVERY
To ensure that a consistent high quality Citizen/Self Directed service is delivered
reflective of Mirus’s values and principles
1.1
Ensuring that we deliver on the expected outcomes of the care plan / UAP meeting the
needs of people that we support.
1.2
To ensure that the service we provide is Citizen (self) Directed and enables people to
exercise their human rights, consistent with Mirus’s values, principles and policy,
commissioning aims and Mirus's Code of Practice.
1.3
To actively encourage a positive risk taking culture to promote independence, choice
and control for individuals.
1.4
To look at alternative ways to supporting people outside traditional models of support.
1.5
To contribute to the development of policies, procedures and priorities in keeping with
best practice for service delivery.
1.6
Ensuring that Managers, staff, people we support and stakeholders are made aware of
any changes in policy and that these are implemented locally.
1.7
Work productively with other professionals to ensure high quality services for
individuals
1.8
To set work planning objectives for Team Managers and give them direction in
achieving Mirus’s Strategic aims and organisational objectives
1.9
To ensure effective consultation for the meaningful involvement of people supported
and their family, friends and advocates.
1.10
To participate in the delivery of the On Call Service
2. STAFF EFFECTIVENESS
To ensure that staff performance is effective and reflects the targets of the
organisation.
2.1
To effectively manage the performance of Team Managers providing effective
supervision, support, appraisal and staff development.
2.2
To ensure appropriate implementation of Personnel policies and procedures in
conjunction with Human Resources.
2.3
To identify training and development needs of managers and teams.
2.4
Contribute to the development and learning of staff by directly training, coaching and
ensuring appropriate training and development opportunities are available.
2.5
Ensure effective line management of casual and relief staff
2.6
To manage performance and conduct issues and apply formal measures in line with
Mirus’s policies (undertaking role of Disciplinary Officer for conduct and performance
management).
2.7
To undertake formal investigations and prepare reports.
2.8
To fulfil responsibilities in line with Mirus’s Grievance Policy and Procedures
Service Manager
2.9
To attend and contribute to Support Services Team meetings.
2.10
To ensure effectiveness of staff communication and consultation regionally.
2.11
Ensure you keep up to date with best practice and legislation by active contribution to
your own management and supervisions.
3. QUALITY ASSURANCE
To monitor and evaluate the effectiveness of support service
delivery.
3.1
To ensure effective implementation of outcome based Quality Assurance systems.
3.2
To contribute to the development of effective means of Quality Assuring the services
we provide; Customer satisfaction, Iplanit, Person Centred Reviews and outcomes
measuring.
3.3
To ensure that support services comply with the relevant regulatory requirements of
the Care Standards Act 2000 and commissioning service standards.
3.4
To report any incidents to the Registered Manager (Regional Managers) as required
under the CSSIW regulation.
3.5
To contribute performance information to external reviews such as the CSSIW
inspection and other statutory inspections/reviews. I.e. Housing, Supporting People,
Contract Monitoring, Investors in People etc.
3.6
To implement quality assurance monitoring and review system. Ensuring appropriate
action is taken for service areas failing to meet expected standards. (Compliance re
medication, supervisions, training, appraisals, Service delivery plans and reviews)
3.7
To contribute to the development of consultation forums (staff, carers, local networks)
3.9
To ensure implementation of Health & safety action plans.
3.9
To ensure Safeguarding policy and procedures are applied to the service responsible
for.
3.10
To ensure that service complaints are thoroughly considered, appropriately managed
and responded to.
3.11
To ensure clarity
People services.
in
the
management
of
and
provision
of
Supporting
4. RESOURCE MANAGEMENT
4.1
To ensure optimum levels of support staff to meet the support needs of individuals.
Ensure support levels are monitored and recruitment arrangements are in place in
anticipation to resource needed.
4.2
To be the budget holder and oversee the financial management services within you
area of responsibility.
4.3
Ensuring effective use of financial resources and services are provided in line with
funding criteria.
4.4
Contribute to the development of sustainable approaches to delivering support
services.
Service Manager
4.5
Ensure individuals supported have appropriate safeguards in place to prevent
misappropriation of their personal possessions and finances.
4 GENERAL
5.1
Any other duties commensurate with the grade and as may be agreed with the post
holder in the light of changing circumstances.
5.2
To part take in an On Call service.
N.B
This Job Description is subject to any reasonable adjustment in
accordance with changing and developing needs of the service.
Service Manager