The EQ Edge:
Emotional
Intelligence and
Your Success
with Mary O’Neill, MA, MFT
Presented by
12th Annual UBA Women
in Banking Conference
and
Pacific Coast
Banking School
Women Elevated
April 27, 2017
Emotional Intelligence
EMOTIONAL INTELLIGENCE
… can be defined as the ability to read,
understand and respond intelligently
to our own emotional signals and the
emotional signals of others.
Copyright © 2017 Mary O'Neill, MA, MFT. All Rights Reserved
Emotional Intelligence
EQ - AN INNER GPS

Helps you re-calculate

You must pause to activate it

Assists with dealing with pressures
and demands

Help in aligning actions with values
Copyright © 2017 Mary O'Neill, MA, MFT. All Rights Reserved
Emotional Intelligence
IQ

Predicts 1% to 20%
EQ

(average 6%) success in a
given job
Responsible for 27% to 45
% of job success

Not fixed, increases with

Peaks in late teens
age – and with training,

Culture-bound
coaching, experience

“Smart”

Cuts across cultures

A different way of being
smart
Copyright © 2017 Mary O'Neill, MA, MFT. All Rights Reserved
Emotional Intelligence
GENDER & EQ (INSIGNIFICANT!)
Females score higher on:
Males score higher on:

Social responsibility

Self-regard

Interpersonal

Stress tolerance
relationships

Empathy
Copyright © 2017 Mary O'Neill, MA, MFT. All Rights Reserved
Emotional Intelligence
Take the Pledge!
Copyright © 2017 Mary O'Neill, MA, MFT. All Rights Reserved
Emotional Intelligence
The Pledge
I, ___________, do solemnly swear, to remind myself,
every single day, that my life is a gift.
I am brilliant!
I am talented!
I am gorgeous!
I am fabulous!
I hereby commit to the daily maintenance of my
own self-worth.
I deserve it!
I am worth it!
I choose it now!
Copyright © 2017 Mary O'Neill, MA, MFT. All Rights Reserved
Emotional Intelligence
BAK MODEL OF EMOTIONAL
INTELLIGENCE: FIVE REALMS

Awareness of the Self

Actions of the Self

Awareness of Others

Interactions with Others

Resilience
Copyright © 2017 Mary O'Neill, MA, MFT. All Rights Reserved
Emotional Intelligence
Four Steps to Reducing Stress
9
1
Stop (“hello habit energy…”)
2
Breathe (get centered)
3
Evaluate wisely (ask empowering
questions)
4
Align actions with values
Copyright © 2017 Mary O'Neill, MA, MFT. All Right Reserved
Emotional Intelligence
5 Questions to Increase
Self -Awareness
1. What am I thinking?
2. What am I feeling?
3. What am I sensing?
4. What do I need?
5. What is my intention?
Copyright © 2017 Mary O'Neill, MA, MFT. All Right Reserved