Overdrive Helpful Hints:
Running into trouble with Overdrive? Your Emerging Technology Committee has put together a
helpful document of common problems and error messages. (The star indicates beginning of a
new topic.)
Holds:
When someone places an item on hold and the hold is available they need to go to my digital
account and then my waiting list. The hold will not be in their cart. They can then check it out
like a normal item.
⃰ Nook/Adobe Digital Editions
Here are some common error messages and problems people deal with when using the Nook and
Adobe Digital Editions. These are not the only problems that come up. If you have other errors
please check the help desk at Overdrive. http://help.overdrive.com/adobe-digital-editions
Some of these solutions were taken directly from Overdrive’s help site.
Setting up an Adobe Digital Account:
When you create the Adobe account, you must do so with the same e-mail address and the same
password as on your Nook, which is always the same as your Barnes and Noble account. They
report that if you use a different e-mail (and perhaps also password, though I use different
passwords for my ADE & B&N accounts), you may have trouble authorizing your books. See
below for a fix of this problem.
Authorizing the eReader:
Best practices for side-loading a title from Adobe Digital Editions (ADE) to a Nook or other
eReader include taking care to authorize the device on the PC before attempting to download that
first title. If the Nook is authorized after the title is downloaded and opened in ADE, the file
may not transfer properly.
Always make sure to download an ePub file
Don’t download audio book files or kindle. If the file is not opening up in ADE this could be the
reason.
Error message if you are trying to download an eBook to a second computer
An eBook can only be downloaded to one device. If you have downloaded it to a computer and
then decide you want to read it on your nook, this error message will pop up.
Inability to drag and drop an eBook onto device in ADE or what to do if your
NOOK is not detected by Adobe Digital Editions.
When transferring titles to a NOOK, it is important to make sure your NOOK is connected to
your computer before you open Adobe Digital Editions (ADE).
When a NOOK is recognized by ADE, a NOOK icon will display under 'Bookshelves' in
'Library View'.
If you are not able to see your NOOK icon under 'Bookshelves' in ADE
1. Close out of ADE, and unplug your NOOK.
2. Reconnect your NOOK, and wait a few moments.
3. Open ADE (in 'Library View').
The 'Library View' button is in the top-left corner of the ADE window.
4. Your NOOK should display under 'Bookshelves' on the left side of the screen.
If you still can't see your NOOK in ADE using Windows
The next step is to make sure that ADE is properly authorized on both your computer and your
device.
1. In ADE 'Library View', go to Library > Authorize Computer…
2. The authorization window opens. Continue on to Step 3 if your computer is authorized.
If your computer is not authorized follow the process for getting an ADE ID
3. Reset the ADE folder on the NOOK. For this step, you need to close ADE.
o Connect your NOOK to your computer.
o Double-click your NOOK under 'My Computer' or 'Computer'
o Locate the folder .adobe-digital-editions, and delete it from your NOOK.
4. Open ADE. When the 'Device Setup Assistance' window opens, click Authorize Device.
If 'Device Setup Assistance' doesn't open, click your NOOK in ADE, then go to Options
> Activate Device (shown below).
5. If these steps do not correct the issue, perform a factory reset.
If you still can't see your NOOK in ADE using a Mac
The next step is to make sure that ADE is properly authorized on both your computer and your
device.
1. In ADE 'Library View', go to Library > Authorize Computer…
2. The authorization window opens. Continue on to Step 3 if your computer is authorized.
If your computer is not authorized follow the process for getting an ADE ID
3. Reset the ADE folder on the NOOK. For this step, you need to close ADE.
o
o
o
o
o
Connect your NOOK to your computer.
Double-click your NOOK from the desktop.
Press Command + Shift + G.
In the 'Go to Folder' window, type '/nook/.adobe-digital-editions'.
Make sure the bold section of the path above ('nook') matches the name of your
NOOK which is shown on the desktop when you plug it in.
o Move the contents of the '.adobe-digital-editions' folder to the trash.
4. Open ADE. When the 'Device Setup Assistance' window opens, click Authorize Device.
If 'Device Setup Assistance' doesn't open, click your NOOK in ADE, then go to Options
> Activate Device (shown below).
5. If these steps do not correct the issue, please perform a factory reset on a NOOK'.
Error message that shows you have two email addresses that don’t match
If you have two email addresses, i.e. your device is registered under one email address and the
ADE is under a different address, you will need to follow the steps below to deregister and
reregister your account to get the id’s to match.
What to do if there is a 'User Not Activated' or 'Loan token not found' error
when trying to read an eBook on a NOOK™
This error is typically caused when the NOOK has not been authorized properly. To solve
the issue, you need to reset the Adobe credentials on your NOOK.
Get your Adobe IDs to match using Windows
1. Make sure your computer is properly authorized.
In ADE, go to Library > Authorize Computer…
2. The authorization window opens. If your computer is authorized, continue on to Step 3.
If your computer is not authorized follow the process for getting an ADE ID
3. Reset the ADE folder on the NOOK. For this step, you need to close ADE.
o Connect your NOOK to your computer.
o Double-click your NOOK under 'My Computer' or 'Computer'
4. Locate the folder .adobe-digital-editions and delete it.
5. Open ADE. When the 'Device Setup Assistance' window opens, click Authorize Device.
If 'Device Setup Assistance' doesn't open, click your NOOK, then go to Options >
Activate Device (shown below).
6. Delete the title you were having trouble with from your NOOK. You can find it by
clicking on your NOOK in the 'Library View' of ADE.
You may need to delete other library books that have been transferred to your device.
7. Try transferring the title you were having trouble with to your NOOK again.
You should now be able to read the title.
Get your Adobe IDs to match on a Mac
1. Make sure your computer is properly authorized.
In ADE, go to Library > Authorize Computer…
2. The authorization window opens. If your computer is authorized, continue on to Step 3.
If your computer is not authorized follow the process for getting an ADE ID
3. Reset the ADE folder on the NOOK. For this step, you need to close ADE.
o Connect your NOOK to your computer.
o Double-click your NOOK from the desktop.
o Press Command + Shift + G.
o In the 'Go to Folder' window, type: /nook/.adobe-digital-editions.
4. Move the contents of the .adobe-digital-editions folder to the trash.
5. Open ADE. When the 'Device Setup Assistance' window opens, click Authorize Device.
If 'Device Setup Assistance' doesn't open, click your NOOK, then go to Options >
Activate Device (shown below).
6. Delete the title you were having trouble with from your NOOK. You can find it by
clicking on your NOOK in the 'Library View' of ADE.
You may need to delete other library books that have been transferred to your device.
7. Try transferring the title you were having trouble with to your NOOK again.
You should now be able to read the title.
How to open eBooks transferred to a NOOK - ie. Where do I find my book
How to open eBooks on a NOOK 1st Edition
1. Use the touch screen to navigate to My Library.
2. Tap My Documents.
3. Select the book you want to read, and enjoy.
How to open eBooks on a NOOK Simple Touch
1. Push the 'n' button.
2. Tap Library.
3. Make sure that All is selected from the drop down box near the upper-left corner.
4. Tap the book you want to read, and enjoy.
How to open eBooks on a NOOK Color or NOOK Tablet
1. Tap the up arrow at the bottom of the screen to show the menu.
2. Tap Library.
3. Tap My Files near the top of the screen.
4. Go to Media > Digital Editions.
5. Tap the book you want to read, and enjoy.
eBook not opening properly in Adobe Digital Editions
1. Delete the title from ADE and close the application.
2. Search your computer for the title and delete each instance you find.
o Titles are usually found in Documents > [My] Digital Editions.
3. Delete the contents of the tasks and failed folders in Documents > [My] Digital Editions
> restore.
4. Delete your temporary Internet files. This step is extremely important.
5. Close and reopen your web browser.
6. Try downloading the title again. You'll find it under your account on your library's
website.
Getting rid of the returned books on device (the empty files)
Nook
1. Click on the little triangle in the upper left hand corner of the book,
2. Click on delete
Nook Color
1.
2.
3.
4.
5.
Open ADE
Connect the Nook
Click on the Nook drive or "bookshelf" inside ADE.
This will show you a list of all the books that are on the Nook.
Find the library book and delete it.
Properly eject device
Before you unplug your nook from the computer make sure you click on the remove hardware
safely icon on your toolbar. If you do not eject the device with the toolbar icon you may corrupt
the file.
⃰ Kindle
Here are some common error messages and problems people deal with when using the Kindle.
These are not the only problems that come up. If you have other errors please check the help
desk at Amazon. http://www.amazon.com/gp/help/customer/display.html?nodeId=200127470
or call the automated customer service system at 1-866-321-8851
Some of these solutions were taken directly from Amazon’s website.
You must know your Amazon account information
When downloading to the Kindle you will need to have your account information ready. The
username and password is for the specific account your Kindle is attached to. If you give
another person’s information, the library book will download to a different Kindle.
If you haven’t activated your Kindle and set it up with your Amazon account, you will need to
do so before you can start downloading books.
Returning books early/deleting from library v. leaving it in library to preserve
bookmarks
Even after your due date a title will stay on your device till you manually delete it. You will
need to follow the steps below to delete the title. The first steps show you how to remove just
from your device the second steps show you how to remove the title from your account.
To remove content from your Kindle:
1. If you are not already on the Home screen, press the "Home" button.
2. Underline the item you want to remove with the 5-way controller.
3. Move the controller to the left and select "Remove from device."
To change your mind, move the 5-way up or down to cancel.
Permanently remove an item from Your Kindle Library and Archived Items
All books you purchase or borrow are automatically backed up on Amazon.com. When you
remove a book from your Kindle, it appears in your archived Items. To permanently remove a
book, first click on Manage your Kindle then locate the item you wish to delete from the Your
Kindle Library list. Filter your view or search your library to quickly find the item.
Click the Actions button and choose "Delete from library" to permanently remove the title item
from your account and archived Items. If you have not already deleted the title from your Kindle
you will need to sync your device after you do this. Then the title will be removed from your
device.
Note: that after the title is removed from your archive; you will no longer have access to redownload this title unless you re-purchase it or re-borrow it. If you have bookmarks on this title
or any saved information these will be deleted forever.
Forcing device to sync manually and wirelessly
To manually sync your content on your Kindle E Ink device, select the Menu button then "Sync
to Furthest Page Read."
To manually sync your content on your Kindle Fire, tap the Quick Settings icon, then the Sync
icon.
Always return to the Home screen on your device when you're finished reading to avoid syncing
errors.
Connecting with Wi-Fi
Your Kindle can connect to Wi-Fi networks or hotspots that use the 802.11b, 802.11g, or
802.11n (in B or G compatibility mode) standard. Kindle does not connect to enterprise or adhoc Wi-Fi networks (networks that allow peer-to-peer connections without a wireless access
point). Keep in mind that you must be within range of one or more Wi-Fi networks in order to
connect to one.
Manually Adding a New Wi-Fi Network
1. Press the Home button, then press the Menu button.
2. Navigate to "Settings" by moving the 5-way controller down, then press the 5-way
controller to select.
3. Select "view" next to "Wi-Fi Settings" to display a list of detected Wi-Fi networks. You
may have to wait a moment as your Kindle detects networks in range. Kindle
automatically scans for available Wi-Fi networks at periodic intervals. To rescan for
available networks at any time, select "rescan."
4. Select "connect" to connect to a network. If you see a lock symbol next to "connect," the
network requires a password to connect.
5. If necessary, enter the Wi-Fi network password, and choose "submit." Press the Symbol
key to enter numbers or characters not present on the Kindle keyboard.
Once you are connected to a Wi-Fi network, Kindle automatically connects to it again whenever
that network is in range. If more than one previously used network is in range, your Kindle
automatically connects to the network that was most recently used.
If your Kindle fails to connect to the new Wi-Fi network, it will display an "unable to connect"
message. You can try manually entering all the network information for the Wi-Fi network by
choosing "set up network" when you see the "unable to connect" message. If you don't know the
network information, try connecting to a different network, or contact the network's
administrator.
Tip: Once your Kindle connects to a Wi-Fi network, that network displays "forget" next to it in
the list of available networks. Selecting "forget" disconnects your Kindle from that Wi-Fi
network and also prevents Kindle from automatically connecting to it in the future.
Still can't connect?
1. Move within range of your router.
Where available, go to the room where the router is located.
2. Ensure wireless is on.
Ensure that wireless is enabled by pressing the Menu button and selecting "Turn
Wireless On."
3. Update your software.
Make sure you have the latest software version available installed on your Kindle.
4. Ensure your router is functioning correctly and has an Internet connection.
You can verify your router is functioning correctly by checking that other devices
can connect via Wi-Fi to your router. If other devices are also unable to connect,
try restarting your router or modem by disconnecting the power cord for 30
seconds.
If your router does not have an internet connection, your Kindle will not be able
to access the Kindle store, download content or use the experimental browser
even if the Kindle is connected to Wi-Fi.
5. Restart your Kindle.
If other devices are able to connect, try restarting your Kindle by pressing Home
> Menu > Settings > Menu and select "Restart."
If your Kindle still isn't connected, contact the person who set up your Wi-Fi
network, your Internet service provider, or the manufacturer of your Wi-Fi router
for assistance.
6. Don't see your Wi-Fi network?
If you do not see your desired Wi-Fi network, try refreshing your list of Wi-Fi
networks by selecting "Rescan" on the Wi-Fi settings page.
If you have opted to hide your Wi-Fi network in your router settings, you will not
see your network listed in your available networks. Learn more about manually
connecting your Kindle to Wi-Fi.
Penguin eBooks
If you see the link below:
This book can only be downloaded with a direct USB connection to the computer. You can not
download this book with wifi.
⃰ iOS
Here are some common error messages and problems people deal with when using the iOS.
These are not the only problems that come up. If you have other errors please check the help
desk at Overdrive. http://help.overdrive.com/overdrive-media-console
Some of these solutions were taken directly from Overdrive’s help site.
Link to Library Apps (including Overdrive Media Console and LS2 Mobile App)
http://www3.libraryweb.org/libraryApps.aspx
Kindle app:
Do not recommend the Kindle app to patrons. Due to Penguin and the need for a USB
connection to download, many people are not able to download with this app if they have an
iPad. It is better to recommend the Overdrive Media Console app. See link above.
If a patron accidently checks out the Kindle eBook they can download the Kindle app to read it
so they don’t have to go through the holds list again
OR
Offer to login to their Overdrive account, download in your own Amazon account and return it
for them so they can then check out the correct format.
Need these requirements to run Overdrive Media Console

Beware of inexpensive tablets with very old versions of Android. They will not run
Overdrive Media Console.
Android System Requirements
• Android v1.5 (or newer)
BlackBerry System Requirements
Touch screen version:
• BlackBerry v4.7 (or newer)
• SD card installed
Non-Touch screen version:
• BlackBerry v4.5 (or newer)
• SD card installed
iPhone System Requirements
• iOS v4.2 (or newer)
A list of compatible devices
http://www.overdrive.com/resources/drc/
A list of incompatible devices
http://www.overdrive.com/resources/drc/incompatibledevices.aspx
What to do if a title is not properly loading or OverDrive's mobile app is
crashing
If OverDrive's mobile app is not working properly (titles are not loading properly, the app
crashes, etc.) here are some easy troubleshooting options that should help.
Troubleshooting OverDrive's mobile app on an Android device
1. Make sure OverDrive's mobile app is closed.
o Go to Menu > Settings > Applications > Manage applications.
o Find OverDrive Media Console in the list then tap it.
o Tap Force stop if it's available.
o Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try
downloading them again.
o Continue to Step 2 if the app is still misbehaving.
2. Restart your device.
o Hold down the Power button until a menu of options appears.
o Tap Power Off then OK to turn off your device.
o Hold down the Power button until your screen lights up to turn it back on.
o Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try
downloading them again.
o Continue to Step 3 if the app is still misbehaving.
3. Uninstall then reinstall OverDrive's mobile app.
o Go to Menu > Settings > Applications > Manage applications.
o Find OverDrive Media Console in the list then tap it.
o Tap Uninstall then OK.
o Install OverDrive's mobile app from Google Play and try downloading the titles
again.
Troubleshooting OverDrive's mobile app on an iOS device (iPhone/iPad/iPod touch)
1. Make sure OverDrive's mobile app is closed along with any other unnecessary apps.
o Double-click the Home button to open your 'recents list'.
o Tap and hold the OverDrive icon until it begins to shake.
o Tap the red circle on the icon to close the app.
o Tap the red circle on any other unneeded apps.
o Press the Home button to exit your 'recents list'.
o Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try
downloading them again.
o Continue to Step 2 if the app is still misbehaving.
2. Restart your device.
o Hold down the Power button until the red 'slide to power off' slider appears.
o Power your device off.
o Hold down the Power button until your screen lights up.
o Open OverDrive's mobile app and check the 'Bookshelf'. If titles are missing, try
downloading them again.
o Continue to Step 3 if the app is still misbehaving.
3. Uninstall then reinstall OverDrive's mobile app.
o Tap and hold the OverDrive icon until it begins to shake.
o
o
o
o
Tap the 'X' on the icon.
Tap Delete to remove the app.
Tap the Home button to return to your home screen.
Install OverDrive's mobile app from the App Store and try downloading the titles
again.
Troubleshooting OverDrive's mobile app on a BlackBerry device
Restart your device
 Power your phone off by holding down the Power/End Call button.
 Remove the battery from your BlackBerry.
 After 30 seconds, reinstall the battery.
 Hold down the Power/End Call button until your screen lights up.
 Open OverDrive's mobile app and check the 'Bookshelf'. If the app is still misbehaving,
try downloading the title(s) again.
Troubleshooting OverDrive's mobile app on a Windows Phone 7 device
Restart your device
 Power your phone off by holding down the Power button until 'Goodbye' appears.
 Hold down the Power button until your screen lights up.
 Open OverDrive's mobile app and check the 'Bookshelf'. If the app is still misbehaving,
try downloading the title(s) again.
iPad – Accessibility Features
iPad has features to help those with hearing, vision, physical and motor skills.
http://www.apple.com/accessibility/ipad/vision.html
Android – Accessibility Features (http://developer.android.com/about/versions/android-4.0-highlights.html)
A variety of new features greatly enhance the accessibility of Android 4.0 for blind or visually
impaired users. Most important is a new explore-by-touch mode that lets users navigate without
having to see the screen. Touching the screen once triggers audible feedback that identifies the
UI component below; a second touch in the same component activates it with a full touch event.
The new mode is especially important to support users on new devices that use virtual buttons in
the System Bar, rather than dedicated hardware buttons or trackballs. Also, standard apps are
updated to offer an improved accessibility experience. The Browser supports a script-based
screen reader for reading favorite web content and navigating sites. For improved readability,
users can also increase the default font size used across the system.
The accessibility experience begins at first setup — a simple touch gesture during setup
(clockwise square from upper left) activates all accessibility features and loads a setup tutorial.
Once accessibility features are active, everything visible on the screen can be spoken aloud by
the standard screen reader.