Annex C
Arden, Herefordshire and Worcestershire Area Team
Patient Participation Enhanced Service 2014/15 – Reporting Template
Practice Name: University of Warwick Health Centre
Practice Code:
M86029 (Broomfield Park – Blue Practice) & M86004 (Allesley Park – Pink Practice)
Signed on behalf of practice:
Signed on behalf of PPG:
1.
Date: 6th March 2015
Linda Mizen
Date: 2nd February 2015
Salvador Ortiz Carboneres
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email, Other (please specify) Email - Virtual PPG
Number of members of PPG: 29
Detail the gender mix of practice population and PPG:
%
Practice
PPG
Male
51%
12
Detail of age mix of practice population and PPG:
Female
49%
17
%
<16
17-24
25-34
35-44
45-54
55-64
65-74
> 75
Practice
PPG
1%
84%
23
11.7%
4
1.8%
<1%
1
<1%
<1%
1
<1%
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Detail the ethnic background of your practice population and PPG:
Practice %
PPG (numbers)
Practice %
PPG
PPG (numbers)
British
Irish
19%
1
1%
Indian
Pakistani
<1%
2
1
1%
1
1
White
Gypsy or Irish
traveller
0
Other white
Asian/Asian British
Bangladeshi
<1%
1
33%
6
Chinese
14%
7
2
White &black
Caribbean
<1%
Other
Asian
6%
2
2
Mixed/ multiple ethnic groups
White &black African
White
&Asian
4%
<1%
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
4%
<1%
<1%
1
1
1
Other
mixed
<1%
None
Stated
12%
Other
Arab
Any
other
0
0
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
All patients are invited to join the PPG at time of registration via the Health Information form. It is also on our website.
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Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
E.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
Large Student Population
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
FFT
Patient Comments
How frequently were these reviewed with the PRG?
Once
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3.
Action plan priority areas and implementation
Priority area 1
Description of priority area: Clinicians Running Late
What actions were taken to address the priority?
All Doctors asked if they would like to extend their surgery time by including extra blocks, this would give them time to
catch up and prevent patients having a long wait.
Re- wording of One Problem One Appointment posters stating the clinician will only see them for One Problem unless
they have booked extra time. This should help clinicians keep to time
Receptions to keep patients informed of clinicians running late, ask are they ok to wait or would they like to re-book.
Receptionists to inform patients they will only be seen for One Problem at the time of booking the appointment
Result of actions and impact on patients and carers (including how publicised):
On website and notice board in waiting room.
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Priority area 2
Description of priority area: More appointments needed
What actions were taken to address the priority?
Pink Practice – From start of Spring Term (January 2015) permanent Registrar for extra session of 16 appointments up
till end of Summer Term (June 2015). Appointments to be reviewed prior to new academic year.
Blue Practice – Registrar as and when required
Result of actions and impact on patients and carers (including how publicised):
Better access
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Priority area 3
Description of priority area: Advertise days and times Doctors have surgeries
What actions were taken to address the priority?
Timetable put up in waiting room
Result of actions and impact on patients and carers (including how publicised):
They know when to book if they need to see a particular Doctor
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Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
Action Plan from 2013/14
Patient Participation Action Plan
Survey Finding
There should be more pre-bookable
Nurse Practitioner appointments later in
the day
Agreed Action
From start of Spring Term an
extra 5 pre-bookable Nurse
Practitioner appointments will be
available later in the day on both
practices
Clear emergency information for when
surgery is closed
NHS emergency poster to be
updated.
Website home page to be
updated with clear Out of Hours
information
Poster in waiting room to be
updated on a weekly basis with
total number of Doctor and Nurse
appointments in hours not
attended
Advertise (DNA) appointments not
attended
Action by who
Action by when
Date completed
Practice Manager
Start of Spring Term
06/01/2014
06/01/2014
Practice Manager
Friday 20th December
2013
18/12/2013
Immediate
10/12/2013
Reception
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4.
PPG Sign Off
Report signed off by PPG: YES
Date of sign off: 22nd February 2015
Has the report been published on the practice website? YES
As the University of Warwick Health Centre is part of Broomfield Park Medical Centre & Allesley Park Medical Centre this
information is included in their report.
Please return this completed report template to the generic email box – [email protected] no later than 31st March 2015. No
payments will be made to a practice under the terms of this ES if the report is not submitted by 31st March 2015.
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