THE OUTCOME OF OUR WORK IN OUR NEIGHBOURHOODS
OUR VISION
To develop neighbourhoods to be proud of, where
tenants feel at home and enjoy a high quality of
life. Places where people feel safe, valued and
supported to meet their full potential.
OUR PRIORITIES
Delivering what matters to customers
and customers feel they matter
Tough on anti social behaviour and
related activities
Our neighbourhoods look and feel
great
Supporting our customers to sustain
their tenancies, develop new skills
and make a positive contribution to
their community
PRIORITY 1
DELIVERING WHAT
MATTERS TO
CUSTOMERS AND
CUSTOMERS FEEL
THEY MATTER
• 92% of tenants satisfied with STH
• 93% of tenants satisfied with the
neighbourhood in which they live
• 89 compliments about the
Neighbourhood Directorate.
Complaints down by 66% to 18
• 551 people engaged with Steps to
Success this year, with 189 people
accessing training courses, 26
helped into employment, 10
apprenticeships created and 20
work placements
• Team nominated for two national
awards
CELEBRATING OUR ACHIEVEMENTS
CELEBRATING OUR ACHIEVEMENTS
PROVIDING NEW HOUSING
111 additional homes
now owned by Six Town
Housing
GETTING THE BASICS RIGHT
Communal cleaning scheme now
mainstreamed
GETTING THE BASICS
RIGHT
Gardening scheme and
tool hire service now
mainstreamed
131 tenants now regularly
using the service
£3,490 of additional
income generated. Non
cashable savings of
£10,000 delivered
THE THINGS TENANTS SAY
‘Thank you for being such an excellent landlord.
Your recent work on my estate - Townside - has
been exemplary and must have cost many
thousands of pounds.. Keep up the good work.’
‘Thank you so much
for your time today
helping me with my
CV and all of the
other stuff, I am
really keen to start
work after I finish
my course and I am
looking forward to
my future’
‘Thank you both so
much for all you have
done - I don’t know
‘The estate looks fantastic since you
what I would have done
took over. Thank you’
without you, you have
both been amazing, I
am really looking
‘I appreciate the amazing job done by STH
forward to my course
rents team managing rent arrears, particularly and a bright future for
the handling of bedroom tax’.
myself and my
daughter. I don’t want
to say anymore
‘ I just wanna say a huge thank-you, for your
because I might cry’
persistence and dedication gave me back my
freedom and confidence. You’re the best and
they should clone you.’
PRIORITY 2
TOUGH ON ANTI SOCIAL BEHAVIOUR AND RELATED
ACTIVITIES
Spotlight review completed
and improvement plan agreed
Joint Enforcement Team
launched
350 ASB complaints
investigated
19 legal orders secured
against perpetrators of ASB
Be Safe Be Cool initiative winner of the Partnership
Award at the Bury Police
Divisional Awards ceremony
BE SAFE BE COOL
The winning team
ASB SPOTLIGHT REVIEW
‘The ASB service is in a good place and the
commitment from the team is strong and
there is a wealth of experience within the
team’.
Neighbourhood and Tenant Empowerment
Customer Review Group
JOINT ENGAGEMENT TEAM
Faster information exchange
+
Faster intervention
+
Faster resolution
=
18% reduction in Anti Social
Behaviour complaints
GETTING THE BASICS RIGHT
Tackling tenancy breaches
5337 tenancy visits
conducted since launch
two years ago
1310 tenancy breaches tackled, this
year including 916 gardens
94% compliance with untidy
garden enforcement procedures
5 legal orders secured
THE THINGS TENANTS SAY
I would just like to personally thank you for all of your support. Sue is a wonderful
lady who has been in such a vulnerable place. You immediately recognised her
needs and acted with compassion and understanding, which, thanks to you has
now led to her being given a new property!! I am sure I don’t need to tell you that
S is absolutely ecstatic. ...... You have played a huge part in ensuring this will
happen. If only there were more like you.
Big thank you for arranging for a security light to be fitted to the rear of the
property. Mrs. H is quite volatile and feels vulnerable, so by us providing this
added security, she feels more secure within her property
PRIORITY 3
OUR NEIGHBOURHOODS LOOK AND
FEEL GREAT
INVESTING IN THE
ENVIRONMENT
Over £900,000 invested in
environmental improvements this
year
Number of green estates increased
by 12 to 39
916 actions taken against untidy
gardens
93% satisfaction with the
neighbourhood as a place to live
INVESTING IN OUR NEIGHBOURHOODS
INVESTING IN OUR
NEIGHBOURHOODS
INVESTING IN THE
ENVIRONMENT
GARDENING COMPETETION 2014
THE COMMUNITY PAYBACK TEAM HAS DEDICATED
OVER 1,000 HOURS TO STH SO FAR THIS YEAR
PRIORITY 4
SUPPORTING OUR
CUSTOMERS TO SUSTAIN
THEIR TENANCIES,
DEVELOP NEW SKILLS AND
MAKE A POSITIVE
CONTRIBUTION TO THEIR
COMMUNITY
SUPPORTING TENANTS TO MANAGE CHANGE
SUPPORTING TENANTS TO MANAGE CHANGE
Under occupiers reduced from
703 to 651 this year
The number of under occupiers
with rent arrears has reduced
from 294 to 231
Under occupation rent arrears
have reduced to £36,913
Non payers reduced to 0.90%
Legal action kept to a minimum
PROMOTING
FINANCIAL
INCLUSION
RENT COLLECTION AND ARREARS
RECOVERY
99.34% of rent
collected
Rent arrears
reduced to £455,296
this year
Additional benefits
totalling over £502k
secured for tenants
PROMOTING FINANCIAL INCLUSION
All year 2 targets surpassed
517 members, including 193
tenants
£62,532 of savings
£87,365 of loans
The story so far
1,100 tenants engaged in the programme
14 apprenticeships created
37 work placements
44 helped into employment
180 volunteering opportunities
465 people on Access to Learning
courses
£1.4m of social value created
SUPPORTING OUR COMMUNITIES
24 Tenant and Resident
Associations supported
7 youth clubs, 2
employment clubs and
other community activities
supported
30 clean up campaigns
delivered with communities
SUPPORTING OUR COMMUNITIES
TENANCY SUSTAINMENT SERVICE
Providing help when it’s needed
Over 200 people helped so far this
year to sustain their tenancy
335 furnished tenancies in place
43 victims of domestic violence
supported
320 safeguarding issues involving
tenants tackled through the MASH