Individual Role – Unique Characteristics
This document is to be used in conjunction with the general role profile
Directorate
Unit
Job title
Role Profile Level
Date
Post Group Number
(to be added by Pay and Reward team)
Health and Care
Service Development Manager
OS16
November 2015
2023
Job Purpose

To lead the service area by turning strategy into successful delivery.

To lead on the development of local strategy and policies in relation to key areas of
activity based on the Joint Strategic Needs Assessment, national strategies, clinical
and public health guidance, local insight work and consultation in collaboration with
local bodies, service providers and partnership agencies and organisations across
the Local Authority and the NHS.

To work in partnership with key stakeholders to develop effective commissioning
strategies which improve the health and wellbeing of the population through the
development and delivery of care, support and preventative services for vulnerable
people.

To ensure the council’s commissioning plans and activities are Care Act compliant
and support the development of the local care market to provide an appropriate range
of high quality, sustainable and innovative services.

To develop and continuously improve services as part of the commissioning cycle to
focus on providing high quality care and support to our customers.
Key Job Specific accountabilities
Key stakeholders

To lead and influence the development of functional whole economy partnerships and
the development of integrated commissioning arrangements

To promote partnerships, networks and relationships with stakeholders across
Cumbria and regionally, to deliver value for money and ease of access to local
services.
Integration/Transformation

Participation in, and leadership of, aspects of whole-system transformational work
operating across organisations from all sectors.
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
Work with key partners and providers in the development of strategies, service redesigns, delivery pathways, interventions, service specifications and tenders for
procurement and contracting.
Commissioning cycle

Directly responsible for commissioning services under the Adult Social Care budget
of £160 million, leading the delivery of strategies and service plans across the
commissioning cycle.

To ensure that comprehensive market intelligence and market development is
undertaken throughout the commissioning process (Marketplace, Users and
Stakeholders).

To write reports and develop approaches to the market and service specifications in
order to procure services within the Public Contracts Regulations (2015), EU
Procurement Regulations and the Council’s own Contract Procedure Rules.

To seek to develop the local market using best practice, creative and innovative
approaches that support the provision of personalised services for local people.

To manage the function or team so that the services provided are responsive to
customer requirements
Strategy into Delivery

To ensure commissioning strategies are implemented through to service delivery in a
timely, integrated and value for money manner, so that both corporate and directorate
needs are fully met and achievable outcomes are clearly realised.

To ensure the delivery of corporate and departmental financial and performance
targets.

Produce standard and ad-hoc reports for a range of audiences to inform and deliver
the strategic commissioning objectives.
Behaviours
Provide a leadership example by role modelling the Council’s corporate behaviours:
 Take responsibility for our actions
 Demonstrate a positive, flexible attitude
 Act with honesty and respect for others
 Communicate in a clear and constructive way
 Be committed to ‘One Team’.
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Responsibilities
Staff management responsibilities
 Deputising for County Manager for Commissioning as required

Identification of resource and leadership/management of any staff assigned to work
on key activity areas outside of immediate line management responsibility.
Resources Responsible for
 Service delivery in key areas of activity
 Commissioning under the Adult Social Care budget of £160 million
 Managing delegated budgets through Budget Manager tool
 Value for money in all aspects of commissioning
 Promoting the Council’s approach to diversity




Production of reports as required
Communication plans
Information and Training resources
Commissioning Plans
Job Working Circumstances



Emotional demands – minimal
Physical demands – minimal
Working conditions - minimal
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Person Specification
Directorate
Unit / Team
Job Title
Job Family Role Profile Level
Date
Post Group Number
(to be added by Pay and Reward
team)
Health and Care
Service Development Manager
OS16
November 2015
2023
Essential
Qualifications
Degree level or equivalent.
Management qualification or
demonstrable equivalent experience.
Desirable
Post Graduate qualification or
equivalent in related areas of
commissioning, NHS/public
Health, etc.
Project Management
qualification.
Knowledge
Detailed knowledge of the
commissioning and procurement
process.
Political awareness.
Detailed knowledge of the Care Act
with particular regard for
responsibilities and duties relating to
market shaping and provider failure
Comprehensive knowledge and
understanding of the NHS and Social
Services.
Understanding of local authority and
wider public sector strategies and
initiatives relevant to the NHS and
Social Services.
Knowledge and expertise of national,
regional, and local developments, best
practice, and statutory requirements in
commissioning of NHS and Social
Services.
An understanding of the principles of
personalisation.
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Experience
Experience of leading/managing
others to develop and deliver
successful initiatives/projects.
Experience of developing,
implementing and monitoring of
projects/programmes of work.
Project Management experience
and associated skills.
Understanding principles of
developing local communities to
make the best use of resources.
A successful track record in
developing effective working alliances
and external partnerships with other
organisations and stakeholders to
deliver key strategies and
programmes.
Experience in delivering efficiencies
and ensuring value for money
services.
Experience of customer engagement
and advocacy in continually improving
services.
Experience of operating in a politically
sensitive environment.
Skills /
Behaviours
Ability to implement strategic plans
through to successful operational
outcomes responsive to the needs of
the community.
Presentation skills.
Ability to lead, manage and motivate
others to deliver service plans.
A persuasive, clear and constructive
communicator at all levels both written
and verbal, to a wide variety of
audiences.
The ability to be creative and
innovative in the design and
development of services, or problem
solving.
A strong networker able to build and
sustain effective relationships with
mutual confidence, honesty and
respect with a wide variety of
individuals, groups and organisations.
Ability to chair and lead meetings.
Ability to think and plan strategically,
including problem solving.
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Ability to prioritise and meet deadlines
with clear organisational and planning
skills.
Ability to lead and manage a wide
range of commissioning activities.
Resilience and an ability to work
under pressure to achieve deadlines
Other
November 2015
Ability to travel across Cumbria.
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