Shift to the future of education
Disruptive Technologies Change
the Face of Higher Education
High level thoughts…
Mohammed Husamaddin
Director of KAM, Naseej
Prepared for:
E-AGE 2014
Dec 11th, 2014; Muscat
www.naseej.com
Disruptive technologies change the
face of higher education
www.naseej.com
 Higher Education institutions are at a cross
section on their strive to achieve goals.
 Rapid technological innovations, while
presented many challenges, can also be the
vehicle for unique differentiation.
 A strategy framework to navigate through
these challenges will be suggested".
Challenges, changes & status quo
www.naseej.com
During a physics exam, a
student asked Einstein:
“Aren't these the same
questions as last year's
exam!?”.
Einstein replied:
“Yes; But this year the
answers are different!”
http://www.goodreads.com/quotes/226558-student-dr-einstein-aren-tthese-the-same-questions-as-last
“Disruption hasn’t historically been possible in higher
education because there hasn’t been an upwardly
scalable technology driver available.”
http://www.innosightinstitute.org/innosight/wp-content/uploads/2011/02/future_of_higher_ed-2.3.pdf
Alert on the public HEd model
www.naseej.com
“The current Australian university
model:
 a broad-based teaching and
research institution,
 with a large base of assets and
back office
will prove unviable in all but a few
cases”.
“University of the Future; A thousand year old industry on the cusp of profound
change”. A white paper by Ernst & Young published 2012.
Change to align with student
success
www.naseej.com
“Most rapid change
is the change in
culture. Changing
institutions from
being faculty
centered to student
and student success
centered.”
“Reinventing Our Universities in the 21st Century”
http://nation.time.com/2013/09/20/reinventing-our-universities-in-the-21st-century/
Even challenges are changing &
fluctuating
www.naseej.com
Top 10 issues facing higher education institutes over 10 years
http://www.educause.edu/research-and-publications/research/top-10-it-issues
Facing the challenges, shaping the
future…
www.naseej.com
“…In order to take stock of these factors
[challenges], Universities UK (UUK)
initiated a scenario development exercise in
October 2010, which ran through to July
2011. This provided an opportunity for
university leaders to identify the factors that
were most likely to be significant in shaping
the future agenda for the sector, and to
think through their impact and implications,
over a 15- to 20-year period.”
“Future for Higher Education – HIGHER EDUCATION: meeting the challenges of the
21st century” (2012). UniversitiesUK, Universitiesuk.ac.uk
Scenario planning in HEd
www.naseej.com
“Scenario thinking is a tool for motivating
people to challenge the status quo, or get
better at doing so, by asking ‘What if?”
Improves
planning
Lends coherence
Challenges mindsets
Resolves conflict
Brings back choice
Engages and legitimizes
Nicolas Sayers. “A GUIDE TO SCENARIO PLANNING IN HIGHER EDUCATION”
(2010). Leadership Foundation for Higher Education
Gartner scenario planning approach
www.naseej.com
 Modified approach: “storytelling”
 Simple but holistic, logical and practical.
 Uses two stages scenarios each of two
variable approach - none of them is IT
related!
 IT is used as parameter that affects
variables:
 Institution Scale vs Quality of Service
 Institutional efficiency vs Personal productivity
 Key observation:
 focuses on “to educate” not on “to research”
CIO’s tool to derive IT strategy
www.naseej.com
“Higher education CIOs
should only use
Gartner's higher
education "business
model“ scenarios as a
context and guide in
forming their own
strategies, focusing as
much on the collective
journey as the end
goal.”
Jan-Martin Lowendahl and Marti Harris. Four 'Business Model' Scenarios for Higher Education:
An Introduction to Strategic Planning Through Storytelling. Gartner 2009.
Gartner education hype
Maturity Do not join in just
because it is "in"
www.naseej.com
Do not miss out just
because it is "out"
Positive
Hype
Negative
Hype
Technology
Trigger
Peak of
Trough of
Slope of
Inflated Disillusionment Enlightenment
Expectations
Plateau of
Productivity
Out of
Plateau
Time
Gartner education hype
www.naseej.com
University business models
<1%
Only Us
Collectively defined
Everything for everybody
All pedagogical needs
Pressure for cost
Volume matters
Economy of speed
Economy of Scale
Individual reputation
Aggressively marketed
Wharton College
Harvard Business
School
Me, Not
National Univ
Community
College
Your University?
Community values
Source of self-esteem
Strong exclusivity
<10%
Source: Gartner.
Personally defined
Everybody's
Scale
Academic Freedom
Creative Community
Highest Standards
Can't copy easily
<80%
Inclusive
Exclusive
Oxford Univ
Tokyo Univ
Cambridge Univ
Perceived Quality
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UK Open Univ
Phoenix Univ
Distant Learning
<10%
All About
University business models
Perceived Quality
Only Us
Collectively defined
Innovative
Creative
Unique
High tech
Strategic IT services
Strategic IT services
• Social learning
• Predictive analytics
• Self services
• Digital flexible content
• Community management• Cloud delivery
• Digital rights management
• Self services
Wharton College
Harvard Business
School
Source: Gartner.
Personally defined
National Univ
Community
College
Scale
•
•
•
•
Strategic IT services
• Adaptive learning
• Self services
• Analytics
• Mobile learning
Everybody's
Inclusive
Exclusive
Oxford Univ
Tokyo Univ
Cambridge Univ Strategic IT services
Me, Not
www.naseej.com
UK Open Univ
Phoenix Univ
Distant Learning
All About
BUT! Where to start?
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Prime role
Increase
Increase
Personal
institutional
How to Balance
productivity
efficiency
For CIO
Improving Institutional
ROI towards its objectives
The IT role matrix
CFO
www.naseej.com
CEO
Institutional
Ultimate
Star
Choice
CIO
Critical
Personal
position
Star
Improving productivity of
student & researcher
Source: Gartner.
Gartner Hype Maturity Index
Improving Institutional
ROI towards its objectives
Making choices; planning them
www.naseej.com
Adaptive
Learning
CRM, Enroll.
Lecture
Learning
Capture
CRM, Ret.
& Retrieval
Stack
Social Learning
BPO
SIS
Platform
Standards
SaaS
Admin App
Mashups
LMS
Open
OSS OSS
COBIT
Microcredentials
Fin.
SIS
Adaptive
SIS Data
EA
FIAM
E-Textbooks
Interoperability
Mobile Learning
OC
Smartphone
IAM
E-Textbook
SOA
"Cloud" Office
ITIL
OSS
Middleware
Suites
Web/App.
Hosting
Cloud
Email
Faculty
Email
WaaS
MOOC
Tablet
E-Book
Readers
Social
Media
Improving productivity of
student & researcher
Source: Gartner.
Recommendations
www.naseej.com
 Short terms:
 Make sure technology disruptors and enablers
are included in the strategic planning from Day
One.
 Long Term:
 Plan for change through agility, not only in
technology but also in governance and process
 Education Eco-system must be incorporated
into the planning process
 Evaluate the role and place for
enabling/disruptive technologies to create new
business models
www.naseej.com
Thank You!
Questions