POSITION DESCRIPTION
Ministry of Labour, Citizens’ Services
and Open Government
POSITION TITLE:
Revenue Analyst
DIVISION:
(e.g., Division, Region, Department)
Service BC, Regional Operations
UNIT:
(e.g., Branch, Area, District)
Revenue & Financial Systems
APPROVED CLASSIFICATION
SUPERVISOR’S TITLE:
SUPERVISOR’S CLASSIFICATION:
FO21
Director, Financial Operations
Business Leadership (ML6)
POSITION
NUMBER(S):
LOCATION:
00046422
Victoria
CLASS CODE
POSITION
NUMBER
PHONE NUMBER:
387-0390
PROGRAM
Service BC is the provincial government’s chief provider of front-line service to the public by phone, in person or through
the Internet, and is a core business area within the Ministry of Labour, Citizens’ Services and Open Government.
Regional Operations is responsible for the management and operation of Service BC’s in-person regional points of
service, including 60 Service BC Centre and Service BC Community Access Terminal Sites.
The Revenue and Financial Systems section of Regional Operations is responsible for the administration, financial
integrity and design specifications of the Government Agents Revenue Management System (GARMS). GARMS is the
preferred point of sales system used across ministries, Crown Corporations and agencies as well as Service BC Government Agents for the collection of approximately $1 billion in revenue annually. The section also develops financial
policy and procedures and performs review and reconciliation processes to provide effective controls over the revenue
collection process.
PURPOSE OF POSITION
Under the general direction of the Director of Financial Operations, the Revenue Analyst is responsible for ensuring the
accurate recording and reporting of revenue collected by Service BC Centres on behalf of Clients through the electronic
Government Agents Revenue Management System (eGARMS). The eGARMS system annually collects $1 billion in
revenue on 1.4 million transactions for Clients (ministries, crown corporations, the federal government and other external
organizations). The position ensures that the monies collected, are properly accounted for and reported, this includes
responsibility for the establishment and maintenance of service codes and accounting information, monitoring and
reconciling of all Branch revenue accounts and developing revenue/cash handling policies and procedures. The position
also provides financial and operational advice to Service BC staff and Clients to support the collection, recording and
reporting of revenue. The position is responsible to conduct compliance reviews of over 60 locations to ensure financial
policies and procedures are being met and to develop and communicate policy and procedure changes to reduce
financial risk.
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NATURE OF WORK AND POSITION LINKS
The Revenue Analyst is the principle branch resource to ensure that monies collected through the eGARMS point-of-sale
system are properly accounted for and controlled. The position must respond to a wide variety of revenue accounting and
system problems quickly and efficiently to find effective accounting solutions. The position provides financial expertise,
training and assistance in general ledger account coding, revenue deposit, transaction entry and balancing procedures.
The position is detail oriented and performs monthly reconciliation of all Branch revenue accounts. The position must
develop an extensive network of contacts and maintain links with eGARMS users, clients and central agencies. The
position requires the ability to organize, prioritize and perform timely and effective problem solving.
 eGARMS users (Service BC staff, ministries, crown corporations and external agencies)
 Clients (Ministries and External Organizations)
 Branch Client Service Managers
 Provincial Treasury
 Senior Financial Officer’s
 External Organizations
 Contracted Staff (eGARMS Maintenance Contract)
 CAS Office
SPECIFIC ACCOUNTABILITIES / DELIVERABLES
Financial and Revenue Management
1. Establishes and maintains GARMS revenue services. Includes working with clients and branch representatives
to identify financial, business, system and accounting requirements, establishing and maintaining 1300 service
codes, maintaining chart of accounts linkages and fees information, and developing reporting for service code
confirmations
2. Calculates and prepares revenue disbursement to clients. Includes exercising expense authority for revenue
payables, preparing daily/weekly/monthly remittances, and exercising cheque signing authority
3. Reconciles and monitors revenue, asset and liability and receivable and inventory accounts (including bank,
suspense, clearing, etc) to ensure timely collection, deposit, monitoring and reconciliation. Includes investigating,
advising and resolving client reconciliation issues resulting from differences between sub-systems and eGARMS
data, recommending solutions to correct discrepancies in accounts, preparing correcting journal vouchers
(Revenue Authority), resolving/managing banking issues and services, monitoring and supporting Service BC &
clients bi-annual inventory reconciliation processes, and assembling and co-ordinating annual fiscal year end
information and other documentation requiring Senior Financial Officer sign off
4. Provides financial policy and procedure advice, guidance and training to eGARMS users. Includes bank deposits
and revenue control, refunds, voids and cash over/short policies and procedures, fiscal year end and close out
procedures, revenue accounting support, guidance and problem resolution, and systems training and
documentation
5. Evaluates the risks and controls of the system and ensures the adequacy of internal controls and audit
trails, in accordance with generally accepted auditing standards, Core Policy Manual and Ministry
directives. Includes developing and recommending security access control and security monitoring
procedures for the RMS, ensuring revenue data integrity is maintained and pro-actively protected.
6. Develops cross-ministry revenue policy and revenue collection recommendations. Includes developing financial
procedures and policies to ensure adequate control over the accuracy and completeness of Service BC revenue
collection and providing advice and guidance to RMS users, Government Agents and Regional Directors on cash
handling and revenue control.
7. Ensures the timely and accurate financial and non-financial reporting of transactions to ministry staff,
the Office of the Comptroller General, system users and revenue program administrators outside the
ministry. Includes ensuring GARMS client reporting and electronic data requirements meet the terms
of Service Level Agreements and fiscal year end activities meet all CPPM accounting and system
requirements.
8. Conducts on-site compliance reviews of Service BC – Government Agent offices to ensure compliance
with financial policies and procedures and adequate controls over revenue. Includes identifying high
risk/problem areas from both an operational and financial control perspective and taking necessary
steps to implement preventative measures..
9. Develops and delivers eGARMS training, system solutions training, and accounting training
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10. Manages cheque signing authority matrix
11. Reviews daily, weekly and monthly system reports to ensure successful processing. Includes identifying,
investigating and resolving failures or problems
12. Provides support and operational information to central agencies to assist with revenue, reconciliation and
banking issues
Other Related Duties
1. Directly supervise the Reconciliation and Admin Clerk, assigns and reviews work, sets priorities and standards;
performs formal appraisals of work performance and training.
2. Participates in system enhancement projects. Includes Initiating service requests, resolving system issues,
providing input on implementation strategies and participating in system testing
FINANCIAL RESPONSIBILITY
Revenue authority processes eGARMS journal vouchers
Expense authority up to 50K
Cheque Signing authority
DIRECT SUPERVISION (i.e., responsibility for signing the employee appraisal form)
# of Regular FTE’s
Role
Directly supervises staff
# of Auxiliary FTE’s
1
Supervises staff through subordinate supervisors
PROJECT /TEAM LEADERSHIP OR TRAINING (Check the appropriate boxes)
Role
# of FTE’s
Role
Supervises students or volunteers
Provides formal training to other staff
Lead project teams
Assigns, monitors and examines the work of staff
# of FTE’s
SPECIAL REQUIREMENTS
Ability to solve complex accounting and financial system problems quickly and effectively by applying research, analytical
and evaluation skills. Ability to anticipate and practically address financial control and service delivery issues while
meeting customer service standards. Must be able to express ideas and solutions clearly and concisely.
TOOLS / EQUIPMENT
TDI – Treasury Deposit Information System
CAS Oracle modules
Racf – Resource Access Control Facility security software
Land Tax Information System
Medical Services Information System
eGARMS/RMS
Microsoft Word
Microsoft Excel
Microsoft Office Outlook
IntraCheck – Credit Union Central of British Columbia
WORKING CONDITIONS
The work is challenging and varied given the complexity of the business. Demands, interruptions, changes of pace
throughout the day and deadlines characterize the work. The position is the primary resource and point of contact for
issues regarding revenue collection, general ledger coding and batch processes.
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WORK EXAMPLES
COMMENTS
PREPARED BY
NAME:
DATE:
EXCLUDED MANAGER AUTHORIZATION
I confirm that:
1. the accountabilities / deliverables were assigned to this position effective: (Date).
2. the information in this position description reflects the actual work performed.
3. a copy has / will be provided to the incumbent(s).
NAME:
SIGNATURE:
Tavish Annis
DATE:
June 23, 2011
ORGANIZATION CHART
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STAFFING CRITERIA
Education and Experience:
 3rd level of a professional accounting designation (CA, CGA or CMA); recognized university degree in an
appropriate financial management/accounting program and one year of experience; or equivalent
combination of education and experience.
 Minimum of two years of progressive experience in a financial organization.
 Extensive experience using spreadsheets, word processing and computerized financial systems.
Knowledge:
 A thorough working knowledge of:
 Provincial statutes and central agency policies and procedures relating to budgeting, financial
management and control,
 Financial planning, forecasting, budget management and analysis techniques.

Ministry’s programs, strategic direction and organizational structure.

Generally Accepted Accounting Principles.
Abilities/Skills:

Ability to liaise effectively with ministry staff, other government ministry staff and external agencies.

Ability to work within time constraints to meet tight deadlines.

Excellent communication skills, verbal and written.

Excellent organizational, planning and development skills.
COMPETENCIES
Service Orientation: Understanding the service needs of a client/customer (internal or external) and actively focusing on
participating, meeting and exceeding the needs in a timely and appropriate manner.
Results Orientation: Taking action to achieve challenging goals or high standards. It is focusing on the desired
outcomes, setting challenging goals, and taking action to meet or exceed
Teamwork and Cooperation - is the ability to work cooperatively within diverse teams, work groups and across the
organization to achieve group and organizational goals. This includes communicating effectively and collaboratively with
others.
Analytical Thinking - is the ability to comprehend a situation by breaking it down into its components and identifying key
or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a
problem or situation, and determine cause-and-effect relationships ("if…then…") to resolve problems in a sound,
decisive manner. Checks to ensure the validity or accuracy of all information.
Listening, Understanding and Responding is the desire and ability to understand and respond effectively to other
people from diverse backgrounds. It includes the ability to understand accurately and respond effectively to both spoken
and unspoken or partly expressed thoughts, feelings and concerns of others.
Impact and Influence is the ability to influence, persuade or convince others to adopt a specific course of action. It
involves the use of persuasive techniques, presentations or negotiation skills to achieve desired effect.
Expertise includes the motivation to expand and use technical knowledge or to distribute work-related knowledge to
others.
Problem Solving/Judgment is the ability to analyze problems systematically, organize information, identify key factors,
identify underlying causes and generate solutions.
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