JOB DESCRIPTION NEIGHBOURHOOD CO-ORDINATOR
Directorate
Team
Neighbourhoods
Neighbourhood
Job Purpose
Post Number
Grade
Co-ordinate and deliver a high quality housing and
neighbourhood service in the locality; forming effective
partnerships with other service providers and communities
to secure great performance results, continuous
improvement and customer excellence.
Secure great performance results for the team, including
maximising rent income streams.
Create a great place to work by inspiring, coaching and
managing others effectively.
Special Requirements
Responsible to
Responsible for
Attendance at evening meetings if required
Business Manager (Neighbourhoods)
Staff deployed to the Neighbourhood Locality Team
Main Duties and Responsibilities
1. Inspire, coach, support and provide effective management for your team and
other colleagues across the business; creating a great place to work where
people feel valued, are highly engaged and encouraged to do the best they can.
2. Deliver a high quality housing and neighbourhood service, ensuring compliance
with statutory and legal requirements, regulation and corporate objectives,
policies and procedures in relation to tenancy breaches, rent collection and
arrears recovery, lettings, tenancy management and other neighbourhood
matters.
3. Provide advice, information and guidance to your team, colleagues and partner
agencies, where necessary. Act as the designated lead for specialised areas of
work, within the scope of the role as detailed on the attached list and amended
from time to time.
4. Co-ordinate and deploy resources to ensure local priorities are identified and
addressed in partnership with communities and partner agencies.
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5. Chair, attend and participate in multi-agency meetings, conferences and
reviews. Ensure processes, evidence and casework is legally robust, attend
Court and act as a witness, as appropriate.
6. Manage and appraise your team’s performance; ensuring great performance
results are secured and continuous improvement and customer excellence are
achieved. Obtain, analyse and interpret data and other information to support
effective decision making and take remedial action, where necessary.
7. Contribute to the management of the team budget, ensuring resources are
allocated and spent appropriately, efficiencies are secured and new funding /
business opportunities are sought and secured.
8. Contribute to the development and implementation of team plans; develop
procedures, processes and systems of working to meet objectives and targets;
ensuring your team is appropriately trained and equipped to undertake their
work.
9. Work collaboratively with colleagues from across the company and build
effective relationships and networks with partner agencies and communities to
ensure customers receive a great service, business opportunities are exploited
and external funding streams are maximised. Ensure your team plays an active
role in supporting local partnerships.
10. Ensure your team develops strong relationships with customers, promotes and
supports tenant engagement opportunities, consults and seeks feedback from
customers, with the view to helping unlock people’s potential, promote positive
behaviours and build community capacity. Co-ordinate and support the work of
neighbourhood forums and the delivery of neighbourhood plans.
11. Act as an ambassador for the company and ensure your team promotes the
company’s vision, values and achievements. Role model the company’s values
and ensure they are embedded in your team.
12. Ensure the effective management of health, safety and wellbeing of your team,
including ensuring effective systems are in place for identifying, managing and
controlling risks. Ensure they are effectively communicated, understood and
followed. Take remedial action where required to ensure the wellbeing of
individuals and protect the company’s interest and reputation.
13. Provide cover and support for other co-ordinators and Business Managers, as
appropriate.
14. Act in the best interest of the company at all times.
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The post holder will be required to carry out any other duties commensurate with the
role and to accommodate changes at a regional and local level arising from public
sector reform and the Greater Manchester Leadership principles.
Company Values
All employees of Six Town Housing are required to adhere to and actively promote our
company values in the way in which we work with each other, our customers and
partners
In it together
 together in partnerships
 working together to make a difference
New ways
 of thinking
 of working
Self aware


and improving
taking responsibility
Proud







to work for Six Town Housing
of what I do
do better than I ever imagined
make things happen
each other
differences
in everything
I can
Respect
Excellence
PERSON SPECIFICATION NEIGHBOURHOOD CO-ORDINATOR
Directorate
Team
Neighbourhoods
Neighbourhoods
Post Number
Grade
Criteria
Essential /
Desirable
Method of assessment
Qualifications
Appropriate housing qualification
relevant housing experience.
or
D
Production of certificate
E
Application form / interview /
Assessment
Knowledge and experience
Proven experience of inspiring, coaching,
supporting and providing effective
management and leadership to others.
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Experience of working in a social housing
or customer services environment, with a
proven track record of delivering high
quality customer services.
A working knowledge of tenancy and
housing management services, including
national, regional and local housing policy
developments that could impact on service
delivery.
E
Application form / interview
D
Application form / interview /
Assessment
A proven track record of securing excellent
performance results, with experience of
analysing and evaluating data, holding
others to account and taking remedial
action when required. Willing to have
honest and sometimes difficult
conversations to achieve desired
outcomes.
D
Experience of working within a defined
budget and financial procedures; ensuring
value for money is secured for services
purchased.
D
Knowledge of health, safety and wellbeing
relating to employment and experience of
managing risks for groups and individuals.
D
Application form / interview /
Assessment
Application form / interview
Application form / interview
Skills and abilities
Self aware; seeks feedback and gains
insights from mistakes. Role models
desired behaviours and leads by example.
E
Interview / assessment
Always acts with the customer in mind and
ensures others do the same, while
balancing competing priorities.
E
Interview / assessment
Ability to network, motivate and
empowering others to get desired
outcomes; with well developed influencing
and relationship building skills.
E
Application form / interview /
Assessment
Well developed communication skills with
the ability to reinforce expectations,
standards and other key messages.
E
Application form / interview /
Assessment
Resilient and able to manage risks and
E
Interview / assessment
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uncertainty well without having the full
picture. Able to support others through
change in a constructive, inclusive and
effective way.
Able to investigate problems, analyse
information and find creative solutions from
a range of options.
D
Interview/ assessment
Builds relationships based on trust and
mutual respect. Shows personal integrity
and is open minded to the views of others.
D
Interview / assessment
E
Interview / references
Other
Willing to work flexibly and adapt to
different ways of managing in response to
local and regional priorities.
Date Created/Amended
30 March 20017
Post holder
Signed:
Dated:
Manager
Signed:
Dated:
DESIGNATED LEAD FOR SPECIALISED AREAS OF WORK

Rent collection and arrears recovery

Housing and Health

Community development and engagement, including capacity building and
cohesion.

Welfare and benefits services, including access to affordable credit.

Neighbourhood working programme.

Furnished tenancies

Sheltered housing, including extra care services..
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This is not an exhaustive list and will be amended from time to time.
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