JW MARRIOTT, KUALA LUMPUR
1-3 MARCH 2016
THE PREMIER CONFERENCE
FOR PUBLIC SAFETY AND
EMERGENCY RESPONSE
GET UP-TO-DATE
CONFERENCE INFORMATION AT
WWW.EMERGENCYDISPATCH.ORG/ASIANAVIGATOR
FOR QUESTIONS, CALL US AT 0808 234 4896
OR EMAIL US AT
[email protected]
THE PURPOSE OF ASIA NAVIGATOR
We’re pleased to welcome you to Asia
NAVIGATOR. This conference is for you.
These three days promise to deliver some of
the most fulfilling and rewarding experiences
of your career. As you mingle with likeminded emergency responders, and as you
listen to the wise instruction from seasoned
professionals, you will be equipped with enhanced skills and expertise. We have carefully
selected presenters and courses to address
CONFERENCE INFORMATION
the common challenges you face in your work each day. We encourage everyone to take full advantage of this unique opportunity and
go forward with an even greater commitment to serve the people in
your communities.
Scott Freitag
President, IAED™
HOTEL
ASIA NAVIGATOR CONTACT
JW Marriott Hotel Kuala Lumpur
183 Jalan Bukit Bintang
Kuala Lumpur, 55100
Malaysia
Phone: 60.3.2715.9000
Room Rate: RM 570.00
Claire Ulibarri
+1.801.359.6916
[email protected]
[email protected]
Continuing Education Credit
Attendance will be credited toward Continuing Dispatch Education
(CDE) requirements for IAED recertification. A certificate of completion will be provided at the end of the conference.
SCHEDULE-AT-A-GLANCE
Please note that conference data, presentations, times, and advisers are subject to change.
01 MAR 2016
08:30–10:00
Opening Session: Welcome
to Asia NAVIGATOR 2016 &
Dispatcher of the Year Award
10:00–11:00
Exclusive Exhibit Hall Hour–
Tea & Coffee Break
11:00–12:00
15:00–15:30
Tea & Coffee Break
02 MAR 2016
03 MAR 2016
High-Performance EMD
Fire Leader Seminar
08:30–10:30
08:30–12:30
15:30–16:30
10:30–11:00
08:30–12:30
16:30–17:30
11:00–12:00
08:30–12:30
12:00–13:00
10:00–10:30
13:00–14:00
12:30–13:30
Getting the Results that Saves Lives
Quality Assurance and Individual
Feedback: Does it Make a Difference?
Communications Centre Management
and Everyday Leadership
12:00–13:00
Tea & Coffee Break
Should I Interrogate the Caller Again?
Lunch Break
Lunch Break
What to Send: Rationale for Tiered
Responses Based on FPDS®
13:00–14:00
14:00–15:00
14:00–15:00
15:00–15:30
Of Triage and Taxis: Using GrabTaxi
for Non-Critical Transport
CPR & Resuscitation in OHCA
Handling Emergency Calls From
Location of Mass Gatherings
Tea & Coffee Break
15:30–16:30
Dispatchers’ Role in Officer Safety
visit us on the Web for up-to-date conference information
www.emergencydispatch.org/ASIANAVIGATOR | +1.801.359.6916
Medical Leader Seminar
Police Leader Seminar
Tea & Coffee Break
Lunch Break
COURSE DESCRIPTIONS
01 MAR 2016
08:30–10:00
Opening Session: Welcome
to Asia NAVIGATOR 2016 &
Dispatcher of the Year Award
10:00–11:00
Exclusive Exhibit Hall Hour–
Tea & Coffee Break
11:00 AM–12:00
Communication Centre
Management and
Everyday Leadership
Jerry Overton
Performance-based results
are no longer the expectation
but a requirement. Whether
in the communication centre
or throughout the entire
organisation, the achievement
of these results means
effective leadership. The daily
complexities and pressures
placed on a leader to perform
require a comprehensive skill
set that matches increased
responsibilities. This session
will highlight the tools needed
to ensure everyday challenges
can be met in this rapidly
changing environment.
12:00–13:00
Lunch Break
13:00–14:00
14:00–15:00
CPR & Resuscitation in OHCA
Dr. Darin Wong
As the new 2015 resuscitation
guidelines have been released,
we need to update our practices.
Also, with the addition of
mechanical CPR, it’s important
to explore new frontiers. Come
and be part of a discussion
on these critical topics and
how you can implement these
principles in your centre today.
15:00–15:30
Tea & Coffee Break
15:30–16:30
Getting the Results
that Saves Lives
Ruel Kapunan
Heavy traffic is a major problem
facing ambulance services, not
only in the Philippines but in
other parts of the world as well.
Even if we’re able to “stop the
clock,” very long arrival times
may result in negative outcomes.
Coupled with scarce resources,
responding to multiple calls—
whether omegas or deltas—can
become challenging. This is why
Pilipinas911 has launched pilot
to test the viability of using
Grabtaxi, the largest mobile
application-based taxi booking
system tin the Philippines, as
a transport option for omegalevel and other non-critical
cases. The intent is not to let the
taxi drivers provide any form
of medical intervention but to
safely transport non-critical
patients to nearby hospitals
and free up ambulances to
respond to higher-level calls.
12:00–13:00
High-Performance EMD
13:00–14:00
08:30–10:30
Ross Rutschman
This is a must-attend session
for communication centre and
EMS operations leaders looking
to improve their understanding
of the MPDS®, as well as
improve communication centre
performance and outcomes.
EMDs will benefit from a
strong focus on the physiology,
practice, and quality assurance
of High-Performance CPR from a
DLS perspective. Join us to gain
great insight on ways to get the
most out of the MPDS and how
to use it to its fullest capability.
10:30–11:00
Gary Payne
As an emergency dispatcher,
you play a vital role in helping
people and their loved ones
navigate the most trying
moments of their lives. In this
engaging discussion, Gary
Payne takes a pragmatic look
at the key factors that lead to
achieving international standards
and establishing emergency
response services that make
a difference to the people in
the communities we serve.
16:30–17:30
Quality Assurance and
Individual Feedback: Does
it Make a Difference?
Of Triage and Taxis: Using
GrabTaxi for Non-Critical Transport Ken Hotaling
02 MAR 2016
This session is a discussion of
the benefits of quality assurance
and quality improvement
programs for the communication
centre. We will pay special
attention to making significant
performance improvements
through the use of individual
feedback while also looking
at strategies to improve how
feedback is delivered.
Tea & Coffee Break
11:00–12:00
Should I Interrogate
the Caller Again?
Lunch Break
What to Send: Rationale for
Tiered Responses Based on FPDS
Gary Galasso
Whether you work for a rural,
municipal, paid, or volunteer fire
department, pre-planning your
response configurations “out the
gate” can prove to be beneficial
for the communities you serve
and for your agency. For major
events, it will go a long way in
being ahead in managing the
emergency versus trying to
catch up (and possibly losing the
battle). For less urgent events,
it can help to maintain your
available resources and reduce
liability. We will present the
rationale of the FPDS response
configuration codes and how
your agency, no matter how
large or small, can appropriately
pre-plan what resources to send.
Ahmad Faizal Azmi, Rozita Ajis, 14:00–15:00
Dr. Sarah Abd Karim
Handling Emergency Calls From
Malaysia uses a two-tiered
process in managing its
emergency access number
999. When callers activate
999, they encounter the 999
Response Centre operators to
identify the incident location
and the nature of emergency
encountered. The 999 Response
Centre operators then transfer
the call to respective dispatch
centres or to MECC if it is a
medical emergency incident.
The 999 Response Centres
have recently started using the
Fire Priority Dispatch System™
(FPDS®) for emergency call
management. The protocol
is initiated for calls that may
require the services of the fire
and rescue department. The
implementation of the protocol
in 999 Response Centres was
done without changes to 999
call management operations.
This presentation will highlight
some of the changes to
medical services operations
and response at dispatch
centres and incident locations
due to the implementation
of the Fire Protocol by
999 Response Centres.
Location of Mass Gatherings
Dr. Hafiz Syarbaini Mansor,
Dr. Wee Tong Ming
Mass gathering medical
coverage is part of the
core service component in
emergency medical services.
Teams provide early medical
intervention for trauma and
other medical emergencies
at events. Besides providing
early intervention during
events, teams are prepared
to escalate their response to
a mass casualty management
system, if necessary.
During such events, the public
accesses emergency services
through two methods: (1)
communicating directly with
the event medical command
centre using methods provided
by the event organizer and (2)
using the universal emergency
access number 999. When
receiving these calls, Emergency
Medical Dispatchers face the
challenge of telling responders
how to find and reach the
victim in a sea of people. This
session will relate experiences
from several mass gathering
events in 2014 and 2015.
visit us on the Web for up-to-date conference information
www.emergencydispatch.org/ASIANAVIGATOR | +1.801.359.6916
COURSE DESCRIPTIONS
15:00–15:30
Tea & Coffee Break
03 MAR 2016
08:30–12:30
15:30–16:30
Fire Leader Seminar
Police officers are in the public
eye making news headlines
for dramatic rescues, tense
standoffs, and human interest
pieces. More recently, they
have become the target of the
news media and special interest
groups. Policing American
society is a frequently changing
process, challenging even the
most adept officers. Yet in
reality, without a well-disciplined
and trained infrastructure,
the entire process would be a
struggle. The truth is, behind
every successful police officer is
a great dispatcher. Dispatchers
are too often the unsung heroes.
Police dispatchers’ duties
play a vital role in ensuring
officer safety and enhancing
public safety in an increasingly
demanding environment. In
most cases, dispatchers report
to work in an emergency centre
designed to remain operational
through natural disasters and
other events that threaten
their communities. Through it
all, it is the police dispatcher
who ensures officers are wellequipped to perform their duties
in a safe and informed manner.
the “Best Practices” standard for
fire call processing and quality
assurance methodologies. These
new Best Practices represent
the highest standard possible
for control room staff. See
how the proper and consistent
protocol questions used by
more than 3,000 fire and
emergency services control
centres worldwide will protect
your responding firefighters,
your control room staff, and
your callers, as well as enhance
your control centre’s overall
service to all of its stakeholders.
Galasso
Dispatchers’ Role in Officer Safety Gary
This presentation encompasses
Bob Pastula
what is accepted worldwide as
08:30–12:30
08:30–12:30
Ross Rutschman
Bob Pastula
Medical Leader Seminar
This presentation encompasses
what is accepted worldwide as
the “Best Practices” standard
for medical call processing
and quality assurance
methodologies. These new
Best Practices represent the
highest standard possible for
control room staff. See how
the proper and consistent
protocol questions used by
more than 3,000 medical and
emergency services control
centres worldwide will protect
your responding medical
technicians and parademics,
your control room staff, and
your callers, as well as enhance
your control centre’s overall
service to all of its stakeholders.
Police Leader Seminar
This presentation encompasses
what is accepted worldwide as
the “Best Practices” standard for
police call processing and quality
assurance methodologies. These
new Best Practices represent
the highest standard possible
for control room staff. See
how the proper and consistent
protocol questions used by
more than 3,000 police and
emergency services control
centres worldwide will protect
your responding police officers,
your control room staff, and
your callers, as well as enhance
your control centre’s overall
service to all of its stakeholders.
10:00–10:30
Tea & Coffee Break
12:30–13:30
Lunch Break
SPECIAL EVENTS
PASSPORTS & DISCOUNTS
EXHIBIT HALL & LUNCH
PASSPORTS
Make sure to pay a visit to the
Exhibit Hall during your time
at the conference. The Exhibit
Hall gives attendees the perfect
opportunity to check out what’s
new in public safety and emergency response and the chance
to enjoy a complimentary lunch
on Tuesday and Wednesday.
The Conference Passport includes entry into all conference sessions.
3-Day Passport����������������������������������������������������������������������������������� $450.00 USD
2-Day Passport (Tues. & Wed.)�������������������������������������������������� $350.00 USD
2-Day Passport (Wed. & Thurs.)������������������������������������������������ $350.00 USD
1-Day Passport (Tues.)�������������������������������������������������������������������� $200.00 USD
1-Day Passport (Wed.)�������������������������������������������������������������������� $200.00 USD
1-Day Passport (Thurs.)������������������������������������������������������������������ $200.00 USD
DISCOUNTS
Apply only to the 3-day Conference Passport.
One discount per person.
IAED Member����������������������������������������������������������������������������������������� $30.00 USD
IAED Group Discount (3 or more)����������������������������������������������� $50.00 USD