Critical Information Summary
GAMING BUNDLE (ADSL)
Information about the Service
The Service
We will provide you with the fastest speed
available at you exchange. This is generally
ADSL2+ (up to 20MBps) but may be ADSL (up
to 8MBps or up to 1.5MBps).
These are residential grade services. Plans speeds
are theoretical network maximum speeds. Actual
speeds may be less due to a number of factors
including network configuration, line quality &
length, exchange type, customer premises
interference, traffic and equipment.
Equipment
 A modem is provided with a 24 month
plan.
 Xbox One or PlayStation 4 Games
Console.
Data Plan Changes
You may change you data plan (e.g. from 100GB
to 250GB) once per month for free as long as it
does not also mean a change of line speed.
Other Charges
 Activation Fee 24 Month Contract: $59.
 A change of line speed (e.g. from
1.5MBps to 20MBps) will cost $35.
 A fee of $59 applies for service relocations
(e.g. when you move house).
 If a fault is lodged and a technician attends
your premises and finds the fault is in your
equipment and not in the network an
incorrect callout fee of $150 applies.
 If a modem is sent a $14.95 handling and
delivery charge applies.
 There is a $25 delivery fee for the Xbox
or PlayStation Games Console
Information about Pricing
Minimum term
24 Month Contract.
Counting Data Uploads and Downloads
Data downloads and uploads are counted.
Speed Shaping
Speed is reduced to 64k/64k for the remainder of
the billing period once the monthly allowance is
reached.
Data Renewal Date
The renewal day for your monthly data download
quota is the first day of each month.
Availability
Available to new or eligible existing credit
approved personal customers.
Southern Phone Company
Minimum monthly charge
Your minimum monthly charge is the plan fee
shown in the table below.
Plan
100GB + Game Console
150GB + Game Console
250GB + Game Console
500GB + Game Console
Monthly Plan
Fee
$79.95
$89.95
$99.95
$119.95
Your first invoice will be higher than the plan fee
shown above because it includes a partial Plan
Fee billed in arrears (for the period between your
service activation and your first invoice) plus the
full monthly Plan Fee that is billed in advance.
Call 13 14 64 for Customer Service
Critical Information Summary
Total minimum cost
Other information
24 month contract
Plan
Minimum
monthly cost
100GB + Game Console
150GB + Game Console
250GB + Game Console
500GB + Game Console
$2017.75
$2257.75
$2497.75
$2,977.75
Maximum monthly charge
Your maximum monthly charge is the plan fee.
What it costs for basic usage on this plan
The cost 1MB of data, where your total data usage
in a month equals the data allowance for your plan
is shown in the table below.
Plan
100GB
150GB
250GB
500GB
Cost of 1MB data
(included in plan)
$0.0006
$0.0004
$0.0003
$0.0002
General
To access information about your expenditure
please log into your Account at
southernphone.com.au.
For customer service and to access Southern
Phone’s internal dispute resolution scheme, please
call us on 13 14 64. In the unlikely event your
dispute is not resolved to your satisfaction, you
may forward your complaint to the
Telecommunications Industry Ombudsman (TIO)
on 1800 062 058 or visit tio.com.au. Please note
that the TIO will only accept cases where you
have attempted to first resolve the issue with
Southern Phone.
For Internet Technical Support call 1800 457 855
This is a summary only. For the full pricing, terms
and conditions applicable to this service, please
visit southernphone.com.au.
Early Termination Fee
24 month contract: Closure fee for cancellation
within the contract term is $37.50 multiplied by
the number of months left to run on the contract.
Billing
Your service is invoiced on the same date each
month (e.g. 15th of every month). You will be
charged your monthly Plan Fee in advance.
Southern Phone Company
Call 13 14 64 for Customer Service