Opti-Time Planner (Scheduler) x 2
Grade 3: £20,779 - £23,896 per annum (Pro rata)
36 hours per week
1 x Fixed Term Contract – up to 8 months
1 x Fixed Term Contract – up to 2 years
Bolton at Home are inviting applications from efficient individuals with
experience of scheduling and prioritising appointments/tasks electronically
for the post of Opti Time Planner.
The Opti Time planner ensures that jobs are effectively allocated using the OptiTime system and optimises workload across the workforce, preventing target
completion dates being exceeded. This includes highlighting potential operational
issues due to workforce resources with the Team Leader, extending and
rescheduling jobs where necessary, raising new job orders in OHMS, contacting
customers with respect to service delivery issues and producing management
information / statistics etc.
We are looking for someone with a good working knowledge of IT packages
including MS Outlook, Excel and Word.
The successful applicant will possess an NVQ Level 3 in Administration, or
equivalent.
Working patterns: Monday to Saturday - 12 hour shift patterns on a rota basis (for
details see additional information at the end of the job profile)
We are looking to fill two fixed term contracts; one up to 8 months and one up to 2
years.
Completed applications are
[email protected]
to
be
emailed
through,
Closing date at 12 noon; Tuesday 30th August 2016
quoting
BH60211
to
2
Job profile:
Job title:
Opti Time Planner (Scheduler)
Team/Section:
Business & Finance
Grade:
3
Directly responsible to:
MCCC Team Leader
Directly responsible for:
N/A
Position number:
Job summary: To provide an effective Opti-time service, tracking and registered job
orders through to completion, intervening when necessary to ensure optimum utilisation
of the workforce and an efficient service to customers. Provide administrative support to
the Opti-time planning function and assist the MCCC CSOs to deliver a right first time
approach.
Qualifications:
NVQ Level 3 in Administration, or equivalent.
Experience: Experience of scheduling and prioritising appointments/tasks,
electronically. A good working knowledge of IT packages including MS Outlook, Excel and
Word.
Main areas of work:


Ensure jobs are effectively allocated using the Opti-time system.

Highlight potential operational issues due to workforce resources with Team
Leader.



Extend and reschedule jobs where necessary.

Assist in the training and support of operational staff and operatives on
procedures and the use of ICT equipment.

Provide input in relation to process improvement in relation to the scheduling and
appointing service.

Undertake administration duties supporting the team.
Optimise workload across the workforce and prevent target completion dates
being exceeded.
Raise new job orders in OHMs.
Contact customers with respect to service delivery issues. Produce management
information and statistics.
3
Competencies:
This section is the most important part of your application. Please refer
to the Applying for Jobs Guide and follow the guidance below.
Job Skills: Please demonstrate how you meet each job skill required for the
role in no more than 250 words for each. Use each skill as a header, giving clear
examples.

Ability to understand and respond effectively to real time screen data in a
changing operational environment.

Ability to forward plan, balance priorities and co-ordinate activity

Show initiative and demonstrate assertiveness with critical operational issues
using problem solving and interpersonal skills

Ability to communicate effectively with stakeholders at many levels including
trade operatives, operational supervisors, customers and external agencies

Ability to respond positively in a fast paced and ever changing environment.
Organisational Competencies: Please demonstrate how you meet each
organisational competency in no more than 250 words, using each one as a
header, giving clear examples.
1. Working Efficiently & Effectively
2. Team Working
3. Customer Focus
4. Leadership
Additional information: The Opti-time team operates between the hours of 8:00am
and 8:30pm Monday to Wednesday rotating every two weeks to Thursday to Saturday
8.00am and 8.30pm (30 minute lunch) fixed hours.