Manager-in-Training
Learning System
Interactive Leadership Skills Development
Building Our Leaders From The Bottom Up
Vanessa Astraitis, HR Intern
August 17, 2011
About Me
Dual Masters Degrees
MBA-Organizational Development and
Leadership-Case Western Reserve University
Expected December, 2011
MLRHR-Masters of Labor Relations and HRCleveland State University
Expected August, 2012
Field Leadership
DTL-District Team Leader
STL-Store Team Leader
MTL-Merchandise Team Leader
OTL-Operations Team Leader
RTL-Receiving Team Leader
Current Training
MIT-Manger in Training Learning System
Self-directed, competency based learning for
each level of store leadership
Clarifies job responsibilities and promotes
professional development
Current STL Training Examples
63 hours required
Purpose of Project
To enhance the quality of the STL learning
experience by serving as a capstone to
the current STL Learning Track
Acts as the culmination of the STL learning
experience
Leadership Skills development
Stages of Development
1.
2.
3.
4.
5.
6.
Shadow store STL
Interview DTLs
Interview STLs
Data analysis and interpretation
Develop scenario
Create interactive learning experience
Shadow Experience
Store Tour
Most important task of the day
Team member support
Fast-paced
Customer oriented
Daily store goals
DTL Interview Results
8 Members of the DTL Task Force





Region 2: David Smith, Sean Stern
Region 3: Mary Frutiger
Region 4: Patti Bulkowski, Greg Koval
Region 5: Bart Hornor, Jonnell Brown
Region 6: Aimme Diaz
“STLs need to graduate from being doers
to leaders, who delegate with intent.”
Mary Frutiger
Region 3; DTL Task Force
DTL Interview Results
Skill Recommendation
DTL (n=8)
Team member follow up on
assignments
7
Team Member development
6
Accountability
5
Delegation
3
Time management
3
Consistency
2
Prioritization
2
DTL Interview Results
Skill Recommendation
DTL (n=8)
Team member follow up on
assignments
7
Team Member development
6
Accountability
5
Delegation
3
Time management
3
Consistency
2
Prioritization
2
DTL Interview Results
Skill Recommendation
DTL (n=8)
Team member follow up on
assignments
7
Team Member development
6
Accountability
5
Delegation
3
Time management
3
Consistency
2
Prioritization
2
STL Interview Results
10 STLs; 60% large format, 40% small
format





Region 2: Harry Washington, Maria Wind
Region 3: Michelle Clarine
Region 4: Sherry Holmburg, Doloras Linehan, Diana Cockran
Region 5: Kathy Sandero, Jennifer Aldie, Joyce Allen
Region 6: Sue Rose
“Before you can hold someone accountable,
you have to teach them.”
Kathy Sandero
Store 873; Bangor ME
STL Interview Results
 Emerging Sequential Themes in Daily Activities
1. Store Tour
2. Delegation of tasks to team members
3. Following up on team member tasks
 Leadership Skills
1. Team Member development
2. Team member follow up on assignments
3. Delegation
DTL and STL Interviews:
Emerging Themes
Leadership Skills
DTL (n=8)
STL (n=10)
1. Team Member follow up on
assignments
1. Team Member development
2. Team Member development
2. Team Member follow up on
assignments
3. Accountability
3. Delegation
4. Delegation
4. Communication
DTL and STL Interviews:
Emerging Themes
Leadership Skills
DTL (n=8)
STL (n=10)
1. Team Member follow up on
assignments
1. Team Member development
2. Team Member development
2. Team Member follow up on
assignments
3. Accountability
3. Delegation
4. Delegation
4. Communication
DTL and STL Interviews:
Emerging Themes
Leadership Skills
DTL (n=8)
STL (n=10)
1. Team Member follow up on
assignments
1. Team Member development
2. Team Member development
2. Team Member follow up on
assignments
3. Accountability
3. Delegation
4. Delegation
4. Communication
DTL and STL Interviews:
Emerging Themes
Leadership Skills
DTL (n=8)
STL (n=10)
1. Team Member follow up on
assignments
1. Team Member development
2. Team Member development
2. Team Member follow up on
assignments
3. Accountability
3. Delegation
4. Delegation
4. Communication
DTL and STL Interviews:
Emerging Themes
Leadership Skills
DTL (n=8)
STL (n=10)
1. Team member follow up on
assignments
1. Team Member development
2. Team Member development
2. Team member follow up on
assignments
3. Accountability
3. Delegation
4. Delegation
4. Communication
What STLs Can Expect to Learn
Prioritizing for efficiency
Understanding the importance of utilizing
your resources
Bring accountable for everything that
happens in your store
How team member development is critical
for your success
The Big Picture
The scenario will walk the STL through the
following situation by a series of questions
“The STL is in the
process of prioritizing
their list of activities. In
consideration, they
reference their 1-31
folder, items identified
from their morning tour,
and other administrative
tasks they need to
complete.”
Which of the following tasks is your
number one priority?
Click on the appropriate answer:
Customer Service
In-stocks
Team Member Development
“You have a customer
come into the store
looking to purchase a
particular product. They
ask for help and a Team
Member takes them to
look for the product but
it is not there.”
Click on the appropriate answer:
“The customer leaves the
store without purchasing
the missing product and
as a result a loss of
revenue for the store.”
How would you avoid this in the future?
Click on the appropriate answer:
“The STL is in the
process of prioritizing
their list of activities. In
consideration, they
reference their 1-31
folder, items identified
from their morning tour,
and other administrative
tasks they need to
complete.”
Which of the following tasks is your
number one priority?
Click on the appropriate answer:
Customer Service
In-stocks
Team Member Development
Project Benefit to Company
Store leadership drives sales
Cost savings on training
Increase store efficiency
Reinforcement of company policies and
philosophies
How Project Relates to My
Curriculum
Training focus
Full cycle development
Appreciative Inquiry
Overall Internship Experience
Skills training
Apprentice day
Project development
Questions