SEASON TICKET HOLDER
BROCHURE
2016
2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
TABLE OF
CONTENTS
MyBlueJaysTM is Back!....................................... 5
Account Management....................................... 9
Exclusive Events...................................................13
Benefits & Discounts.........................................17
Ticket Exchanges................................................25
Donating Tickets..................................................29
Seating Map & Pricing.................................... 30
2016 Regular Season Schedule................32
Contact Information..........................................35
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
MYBLUEJAYS
IS BACK
FOR 2016!
Your Season Tickets will be delivered to you
on your MyBlueJays Card, and you can
manage them online via MyBlueJays.
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
Your MyBlueJays Card can be used to enter
Rogers Centre™ for Blue Jays games, and
to pay for Rogers Centre concessions and
Jays Shop™ merchandise with stored eCash,
all while earning you points towards unique
rewards throughout the season!
You can redeem your MyBlueJays points through
Marketplace and Auctions for once-in-a-lifetime
experiences, such as throwing out the ceremonial
first pitch, or watching a game in a luxury suite with
Blue Jays alumnus.
Accessing your tickets:
All of your ticket management will be done by logging
into MyBlueJays, and selecting “Manage My Tickets”.
When you attend games, simply scan your MyBlueJays
Card or your smartphone displaying your virtual card
(accessed via MLB Ballpark App) at the gate to enter
the stadium and enjoy the game. You will be issued a
locator slip for each ticket bearing the applicable seat
location and other information.
• Points, points, points: We want you to have even more opportunities to earn points throughout the season.
2016 will offer new ways to earn!
• You asked, we responded: Look for new experiences
and items available in the MyBlueJays Marketplace
and Auctions, based on your suggestions!
•
Use your smartphone: Don’t forget that you can use
the virtual version of your MyBlueJays Card on most smartphones in the same way you use the physical
Card by logging in through MLB Ballpark App.
This year, you’ll see even greater integration of the
MyBlueJays home page on the mobile site.
You will receive a MyBlueJays brochure with your 2016
Season Ticket package outlining the ways you can earn
points and the schedule of Auction and Marketplace items
for 2016. For more information on the MyBlueJays
program, as well as Frequently Asked Questions and
Tutorials, please visit bluejays.com/mybluejays.
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
ACCOUNT
MANAGEMENT
Season TIcket Holder Gate Entrance
and Subscriber Services Window
Making Changes to Your Account
Reissuing Misplaced or Stolen Tickets
Prohibited Uses of Tickets
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2016 TORONTO BLUE JAYS
Season Ticket Holder entrance at Gate 6A
and Subscriber Services Windows at
Gate 7 box office
• Gate 6A is a dedicated Season Ticket Holder entrance! This entrance is for Season Ticket Holders, Ticket
Partners and their guests. To enter at this gate,
you will need one of the following:
◆ MyBlueJays Card, or
◆ Virtual MyBlueJays Card on a smartphone, or
◆ Print-at-home ticket from the original
season ticket subscription.
• Windows 1, 2 and 3 of the Gate 7 box office at Rogers Centre are dedicated to subscriber services on game days from 90 minutes before the first pitch to the end
of the 2nd inning.
• Subscriber services windows can be used to purchase additional tickets, complete ticket exchanges, load eCash to your MyBlueJays Card and manage your account.
SEASON TICKET HOLDER BROCHURE
Account changes
•
Please help us serve you better by remembering to update your account information with the correct contact name, mailing address, email address and phone
numbers of the person designated to receive account information and tickets.
•
To make changes to your account, log into MyBlueJays, or contact your Account Executive, whose name
appears on your season ticket renewal form or order confirmation form.
Reissue misplaced or stolen tickets
• Tickets that are misplaced or stolen can be reissued
by logging in to MyBlueJays and reprinting the tickets.
• Once a ticket has been reissued, the original ticket
becomes null and void.
Prohibited uses of tickets
•
PAGE 10
No tickets may be used for advertising, promotion
(including contests, giveaways and sweepstakes) or any other trade or commercial purposes without the prior written consent of the Toronto Blue Jays.
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
EXCLUSIVE
EVENTS
As a Toronto Blue Jays Season Ticket
Holder you will be invited to attend
exclusive events throughout the year.
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2016 TORONTO BLUE JAYS
STH FAN FESTIVAL
Expect a great day of fun and excitement for the entire
family when Season Ticket Holders take over the stadium.
Cheer on your Toronto Blue Jays while they’re on the road
by watching an away game on the giant video board at
Rogers Centre. Enjoy exciting activities like playing catch
on the field, inflatables, face painting, games and giveaways.
NEW THIS YEAR: Registration will be conducted through
MyBlueJays as a Marketplace item. To ensure the best experience
possible for all those in attendance there will be a limited number
of spaces available and registration will be done on a first come
first served basis. Attendees will be required to present their
MyBlueJays Card to gain access to this event.
Event details subject to change without prior notice. Some conditions apply.
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SEASON TICKET HOLDER BROCHURE
STATE OF THE
FRANCHISE
An exclusive opportunity for Season Ticket Holders to meet
with senior members of the Toronto Blue Jays front office for
a candid Q&A on the overall philosophy and direction of the
organization.
STH PLAYER
AUTOGRAPH NIGHT
PREGAME BATTING
PRACTICE
Join us postgame on the field at Rogers Centre one
night this season where Season Ticket Holders will have
an exclusive opportunity to get autographs from Toronto
Blue Jays players.
Get right down on the field to watch your Toronto Blue Jays
take batting practice and prepare for the game from our
designated Season Ticket Holder area. Season Ticket
Holders will be able to register for one pregame batting
practice visit during the 2016 season from a list of
available dates.
NEW THIS YEAR: Registration will be conducted through
MyBlueJays as a Marketplace item. To ensure the best experience
possible for all those in attendance there will be a limited number
of spaces available and registration will be done on a first come
first served basis. Attendees will be required to present their
MyBlueJays Card to gain access to this event.
NEW THIS YEAR: Registration will be conducted through
MyBlueJays as a Marketplace item. To ensure the best experience
possible for all those in attendance, there will be a limited number
of spaces available for each available date and registration will
be done on a first come first served basis.Event details subject
to change without prior notice.
Event details subject to change without prior notice. Some conditions apply.
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
BENEFITS &
DISCOUNTS
Scanning your MyBlueJays Card, or using
your smartphone, when you enter the gate
or buy concessions or merchandise will
help you earn additional benefits.
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2016 TORONTO BLUE JAYS
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SEASON TICKET HOLDER BROCHURE
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2016 TORONTO BLUE JAYS
Access to Postseason
• Season Ticket Holders are eligible to purchase Toronto Blue Jays Postseason tickets before the general public.
Jays Shop VIP discount
•Your MyBlueJays Card will save you 20% off most
regularly-priced Toronto Blue Jays and Major League Baseball merchandise at any Jays Shop location,
including the Stadium Edition at Rogers Centre Gate 5,
stadium kiosks, and the new flagship location at the Eaton Centre. Simply attend in person and present your MyBlueJays Card. You may be required to present
photo identification.
• The 20% merchandise discount is available on all
regularly-priced Toronto Blue Jays and Major League Baseball merchandise at the listed locations with the exception of game-used/game-ready merchandise, custom cresting services, publications, gift cards,
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SEASON TICKET HOLDER BROCHURE
admission tickets, shipping charges and surcharges.
• The 20% merchandise discount cannot be combined
with any other discounts or offers.
• The 20% merchandise discount benefit is valid until the end of the final home game of the 2016 Toronto Blue
Jays regular season on Thursday, September 29, 2016.
Storing and using eCash
•Your MyBlueJays Card can be loaded with eCash up
to a maximum dollar value of $2,000 CDN. You can
load and reload eCash on your Card through your online
MyBlueJays account or by visiting the Rogers Centre Gate 9 Box Office during regular hours of operation.
•
eCash stored on your Card can be used to purchase,
in person, any product at selected merchandise and concession kiosks inside Rogers Centre and at the
Jays Shop locations inside Rogers Centre and at the Eaton Centre. You can return merchandise purchased using stored eCash by showing your receipt to the
place of purchase within 30 days. Your purchase can
be exchanged only for merchandise of equal or greater value at the time of the return. Unfortunately, we are
currently unable to accept returns for store credit.
•
eCash stored on your card can be used to purchase, in person, any of the food or beverage items available
at selected Rogers Centre fixed food and beverage
concession stands. For clarity, you cannot use the
eCash stored on your card to pay for food or
beverages at any Rogers Centre restaurant
(e.g. Sightlines, Arriba, TD Comfort Clubhouse), mobile food and beverage vendors (carts and hawkers)
or in Rogers Centre luxury suites.
• eCash stored on your card can be used in conjunction with cash, debit or credit card for the purchases
specified above.
• Any promotional eCash loaded on the card by the
Toronto Blue Jays Baseball Club will expire at the end
of the final home game of the 2016 Toronto Blue Jays regular season on Thursday, September 29, 2016.
Any eCash loaded on the card by the Season Ticket
Holder that remains unused at the conclusion of the
2016 Toronto Blue Jays season (i.e., including the 2016 Postseason, if applicable) will remain in your account.
• eCash stored on your card is not redeemable/
refundable for cash.
• eCash stored on your card is not transferable.
In order to use eCash, the cardholder may be
required to present photo identification.
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
Season Ticket Holder Wall Of Fame
In recognition of your commitment to the team, see your
name displayed all season long on the digital Wall of Fame,
located on the 100 level concourse behind home plate,
near aisle 123.
Preferred Acura Luxury Suite Rate
Receive a preferred rate on a regular priced single
Acura luxury suite for a corporate or personal event
during a Toronto Blue Jays 2016 regular season game.
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
TICKET
EXCHANGES
Ticket Exchanges (Before a Game is Played)
Ticket Exchanges (After a Game is Played)
Designated Ticket Partner Exchanges
Donating Your Tickets
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
• Only Season Ticket Holders and designated Ticket
Partners can exchange tickets from their own account. Valid ID is required at the box office.
• Exchanges not available until March 2016.
TICKET EXCHANGES
AFTER A GAME IS PLAYED
•
TICKET EXCHANGES
BEFORE A GAME IS PLAYED
•
Tickets from a 2016 Toronto Blue Jays full season
ticket subscription can be exchanged in advance of
the game on a ticket-for-ticket basis only for games scheduled to be played during the 2016 regular season.
•
Replacement tickets must be selected at the time the original tickets are returned to complete the exchange process. There will be no future ticket credits provided and no credit will be issued to the account.
• Maximum of 40 tickets can be exchanged per
account per season.
•
PAGE 26
Maximum of 4 tickets can be exchanged per account
per season for Canada Day, New York Yankees and Boston Red Sox games and a maximum of 10 tickets
can be exchanged per account for any other game.
• Exchanges are not available for the first
2016 home game.
• Exchanges must be completed at least 24 hours prior
to the date on the original ticket.
•
Tickets can be exchanged by logging into MyBlueJays or at the subscriber services windows at the Gate 7 box office on game days or to the Gate 9 box office on
non-game days.
•
The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability, in a seating area of equal or lesser value than the
original ticket(s).
•
Only tickets from the Season Ticket Holder's 2016
full season ticket subscription can be exchanged.
In other words, there are no exchanges for tickets acquired through a previous ticket exchange, from
other subscription packages, from group sales, or
as single game tickets.
If you are unable to exchange tickets from your 2016 full season ticket subscription in advance of the game, there are still opportunities to exchange them for your choice of three designated games played during the 2016
Toronto Blue Jays regular season:
◆ Wednesday, May 18 vs. Tampa Bay Rays
◆ Tuesday, June 21 vs. Arizona Diamondbacks
◆ Friday, August 26 vs. Minnesota Twins
• Maximum of 20 tickets can be exchanged per account per season with a limit of 10 tickets per designated game.
• Tickets can be exchanged by visiting the subscriber services windows at the Gate 7 box office on game
days or to the Gate 9 box office on non-game days.
•
The replacement ticket(s) will be issued for the 2016 Toronto Blue Jays regular season based on availability,
in a seating area of equal or lesser value than the original ticket(s) and will be limited to the 200 Level Bases, Field Level Bases, 100 Level Outfield, 200 Level Outfield and 500 Level seating.
•
Only tickets from the Season Ticket Holder's 2016 full season ticket subscription can be exchanged. In other
words, there are no exchanges for tickets acquired through a previous ticket exchange, from other
subscription packages, from group sales, or as
single game tickets.
• Only Season Ticket Holders and designated Ticket
Partners can exchange tickets from their own account. Valid ID is required at the box office
DESIGNATED TICKET PARTNER EXCHANGES
•
Designated Ticket Partners can perform ticket
exchanges based on the above exchange policies,
unless the Club is otherwise notified by the primary
Season Ticket Holder to deactivate this privilege.
• Exchanges done by Designated Ticket Partners count towards the Season Ticket Holders exchange limits.
• Designated Ticket Partners will have access to perform exchanges at the box office only and will not have
access to exchange tickets online.
Once a ticket has been transferred out of the primary Season Ticket Holder account, that ticket can no longer be exchanged online and can only be exchanged at the box office, even if the ticket is transferred back to the Season Ticket Holder
PAGE 27
2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
THE BLUE JAYS
CARE ABOUT PUTTING
KIDS UP FRONT!
How do fans donate their Blue Jays tickets?
Tickets can be donated in one of 4 ways:
We are thrilled to announce that the
Toronto Blue Jays, through Jays Care
Foundation, have continued our partnership
with KIDS UP FRONT to provide an outlet
for Ticket Holders to donate tickets to
children who otherwise would not have the
opportunity to experience the excitement
of a Blue Jays game this season!
2) Email: Email transfer your tickets to
[email protected].
How are the tickets distributed?
Kids Up Front Foundation Toronto is a charitable organization
that provides access to arts, culture, sport and recreation
for children who otherwise do not have the opportunity.
Your donated tickets will be distributed to children and
families from more than 200 participating charities
and social service agencies in and around Toronto.
1) MyBlueJays: Log into MyBlueJays and select the
"donate tickets to charity" action when managing
your tickets.
3) Mail\Courier:
• Kids Up Front Foundation Toronto
• Corus Quay, 25 Dockside Drive
• Toronto, ON M5A 0B5
4) Call: 416-479-6926.
Tickets are accepted until noon on the day of an evening
game, and 5 p.m. the day before an afternoon game
(5 p.m. on Friday for weekend games). That said, the
more notice the better!
Will a tax receipt be provided for my ticket donation?
Yes! If you purchased the tickets and can provide proof of
purchase including the donor's name and mailing address
then Kids Up Front can issue you a charitable tax receipt for
the purchase price of the tickets.
Why donate tickets to Kids Up Front?
To provide children who otherwise wouldn't have an
opportunity to experience the Toronto Blue Jays!
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
FRONT STREET
GATE
539
■ FIELD LEVEL BASES
$3,564
■ 200 LEVEL BASES
$3,564
■ 100 LEVEL OUTFIELD
$2,430
■ 200 LEVEL OUTFIELD
$2,106
■ 500 LEVEL
$1,134
2
4
137
136
40
207
409
208
537
237
113D
236
130B
235
535
GATE
11
534
533
GATE
10
532
35 6
35 5
130A
35 4
234
353
129
352
3 5 1 233
128
35 0
349
3 4 8 232
3 47
127
346
5 231
5
47
34
4
34
474
3
3
34 2
47
230
2
7
34 1
4
1
34
229
47
0
0
4
47 9 3
46 8
46
531
530
GATE
9A
529
GATE
4
41 3
414
511
211
300 415
301 416
113C
302 417
303 418
212 304 419
305 420
113B
306 42 1
213 307 422
30 8 42 3
113A
3 0 9 42
4
3 10
214 3 11 4 25
4 26
114
3 12
4 27
215 3 1 3 4 2
8
115
314
4 29
315
4
3
0
216 3 1 6
431
317
116
4 32
318
217 3 1
433
9
32
43
218 32 0 4 3 4
32 1 4 5
36
3 2
219 3 23 4 37
43
24
8
4
220
4 4 39
0
GATE
512
513
GATE
5
514
515
126
117
125
228
528
527
227
226
526
118
119
124 123
122 121 120
225
525
224B
516
224A
GATE
6
517
223
222
221
518
6A
519
520
524B
524A
523
GATE
9
510
4 12
210
130C
536
4 11
209
130D
3
509
410
108
WHEELCHAIR
ACCESS
GATE
508
408
238
12
507
6
4 07
107
135
4
206
106
2
506
40
NON-ALCOHOL
SEATING AREA
GATE
03
205
1
44 2
44 3
5
32
44 4
6
44
32
7 445
32
446
328
4 47
329
48
4
33 0 449
331
450
3 32
451
45 2
45 3
454
455
†Ticket prices are per seat and include applicable taxes.
Ticket prices do not include service, delivery or other
similar charges. Seats are subject to availability at the
time of purchase. The Toronto Blue Jays reserve the right
to limit the availability of seats for sale in any section or
price category.
204
103
105
45 7
$4,779
538
241
102
138
45 6
■ 200 LEVEL INFIELD
4 93
4 92
49 1
359
490
358
240
4 89
357
488
4 87
239
486
141
104
4 59
458
$4,779
242
140
139
46
46 7
33
46 6
9
5
46
33
4
463 3 8
37
4 62
336
4 61
460 335
■ FIELD LEVEL INFIELD
5
TV
$4,860
BLUE JAYS WAY
■ PREMIUM DUGOUT
243
540
13
GATE
244
7
6
101
142
SIMCOE STREET
$5,670
49
505
494
GATE
$18,630
49
49
541
FULL SEASON PRICE†
■ TD COMFORT ZONE
542
14
1
543
8
■ IN THE ACTION
15
49
STADIUM SECTION
GATE
N
GATE
504
40
SEATING MAP
AND PRICING
544
GATE
522
521
GATE
7
8
BREMNER BOULEVARD
PAGE 30
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2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
APRIL
SUN
MON
TUE
WED
MAY
THU
FRI
1
2016
REGULAR
SEASON
SCHEDULE
PREMIUM
REGULAR
3
4
5
6
4:05PM
7:10PM
7:10PM
1:10PM
TB
10
BOS
11
TB
TB
MON
TUE
WED
FRI
SAT
SUN
7
1
1:10PM
7:07PM
7:07PM
7:07PM
7:07PM
7:07PM
1:07PM
7:07PM
13
14
5
6
7
8
9
8:05PM
8:05PM
TEX
TEX
TEX
9
8
9
7:07PM
1:07PM
1:07PM
10:15PM 10:15PM 3:45PM
LAD SF
10
11
SF
SF
TEX
12
LAD LAD
TEX
TEX
NYY
1:35PM
7:08PM
7:08PM
1:08PM
7:07PM
7:07PM
1:07PM
15
16
17
18
19
20
21
12
13
14
15
16
17
18
3:05PM
7:07PM
7:07PM
7:07PM
12:37PM 7:05PM
7:05PM
7:05PM
7:05PM
24
25
8:10PM
2:10PM
TEX
TB
TB
TB
MIN MIN MIN
BAL PHI
TBD
23
22
1:35PM
TBD
7:05PM
7:05PM
7:05PM
7:07PM
1:07PM
2:10PM
24
25
26
27
28
29
30
29
30
31
26
1:07PM
7:07PM
7:07PM
7:07PM
7:10PM
TBD
1:07PM
7:07PM
7:07PM
2:10PM
BOS BOS BAL BAL BAL OAK OAK
CHI
CHI
TB
TB
MIN
23
8:10PM
8:10PM
TBD
1:07PM
7:07PM
24
25
26
27
28
19
20
7:05PM
7:05PM
TBD
7:07PM
1:07PM
1:35PM
NYY NYY NYY BOS BOS
BOS NYY NYY
JULY
MON
TUE
WED
THU
FRI
SAT
SUN
MON
TUE
WED
6
7
7:07PM
1:07PM
1:10PM
TBD
7:05PM
7:05PM
19
20
11
12
13
14
7:10PM
7:10PM
1:07PM
7:07PM
7:07PM
12:37PM 10:05PM 10:05PM 9:05PM
7:07PM
7:07PM
7:07PM
OAK OAK
10:05PM 4:05PM
12:37PM
SAT
5
2:15PM
7:07PM
FRI
4
16
7:07PM
THU
13
1:07PM
SD
WED
12
15
SD
TUE
11
7:07PM
SD
MON
7:15PM
DET DET DET
28
SUN
8:15PM
14
27
SAT
8:10PM
7:07PM
3:40PM
FRI
8:10PM
7:07PM
26
THU
8:10PM
7:07PM
9:40PM
7:07PM
8:10PM
7:07PM
25
8:40PM 8:40PM
SEPTEMBER/OCTOBER
HOU HOU HOU HOU KC
1:07PM
24 SEA
1:07PM
31 BAL
1:07PM
3:10PM
COL COL COL CLE
1:07PM
CLE
10
21
30
1:07PM
9
ARI
29
CHI
6
8
20
28
CHI
5
7
19
4:07PM
ARI
4
9
ARI
7:07PM
ARI
23
3
8
1:07PM
22
BAL BAL
2
7
ALL-STAR BREAK
21
PHI
1
6
13
PHI
2
5
12
PHI
1
4
KC
27
CHI
3
KC
BAL
AUGUST
CLE
4:05PM
11
16
22
18
TBD
10
15
7:10PM
OAK
7:10PM
BOS BOS
14
21
17
SAT
4
13
7:07PM
11
FRI
3
12
20
10
2
BOS DET DET DET BAL BAL BAL
7:07PM
KC
THU
6
19
CLE
WED
5
7:07PM
SUN
TUE
4
18
OAK CHI
MON
3
8
BOS BOS
THU
2
17
DET
PAGE 32
SUN
1
TB
NYY NYY NYY BOS BOS
1:07PM
AWAY
All times are Eastern (Toronto) time. Times,
opponents and dates are subject to change.
Schedule as of September 8, 2015
TB
7
SAT
2
JUNE
KC
TB
TB
TB
TB
NYY NYY NYY
16
17
1:07PM
7:05PM
7:05PM
1:05PM
22
23
24
25
26
27
18
19
7:07PM
7:07PM
1:07PM
3:35PM
10:10PM 10:10PM 3:40PM
25 NY Y
1:07PM
2 BOS
1:35PM
26
27
28
29
7:07PM
7:07PM
7:07PM
7:07PM
23
21
7:07PM
1:07PM
1:10PM
7:07PM
7:07PM
29
30
28
29
30
31
7:07
1:07
1:07PM
7:05PM
7:05PM
7:05PM
BAL BAL
HOU HOU
8
15
22
SEA SEA
KC
14
HOU NYY NYY NYY
CLE
18
1
CLE
CLE
LAA LAA LAA MIN MIN
MIN BAL BAL BAL
BOS TB
TB
20
TB
21
LAA SEA SEA SEA
15
2
3
7:10PM
TBD
TB
TB
9
10
7:07PM
TBD
16
17
BOS BOS
LAA LAA LAA
22
23
24
7:07PM
TBD
30
1
7:10PM
TBD
NYY NYY
NYY BAL BAL BAL BOS BOS
PAGE 33
2016 TORONTO BLUE JAYS
SEASON TICKET HOLDER BROCHURE
CONTACT US
SEASON TICKET SERVICES DEPARTMENT
ERIK BOBSON
MANAGER
416.341.1196
[email protected]
JONATHAN BAGNELL
ACCOUNT EXECUTIVE
416.341.1329
[email protected]
KRISTOPHER ERICKSON
ACCOUNT EXECUTIVE
416.341.1334
[email protected]
ADAM HAGERMAN
ACCOUNT EXECUTIVE
416.341.1206
[email protected]
GENERAL INQUIRIES
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www.bluejays.com/seasontickets
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2016 TORONTO BLUE JAYS
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