“Something is Not Right Here!”:
Redirecting the Passion of a Volunteer
Wisconsin Volunteer Coordinators Association
May 2017
Barry Altland, Facilitator
Head, Heart and Hands Engagement Collective
Winter Garden, FL
http://HHHEngagement.com
“Set it
and
forget it.”
“But wait,
there’s more!”
What is the potential pitfall
of the
“set it and forget it”
approach to
engaging volunteers?
The Volunteer Life Cycle
Attraction
Discovery
Engagement
Sustainment
Redirection
Leadership
How frequently do you have
opportunity to share in
meaningful conversations
with volunteers?
Sustainment: Continuous Sharing
to Keep the Passion Alive
Feedback is
a series of informal, on-the-spot
interactions with others
to acknowledge work performance
for the purpose of
recognition or improvement.
pp. 106-114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
R-B-I/B-I-F Feedback Model
When delivering feedback for recognition:
Recognition
Capture attention with a superlative word
Behavior
Describe the behavior
Impact
Explain the impact of the behavior
When delivering feedback for improvement:
Behavior
Describe the behavior
Impact
Explain the impact of the behavior
Future
Provide guidance/recommendations
pp. 106-114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
R-B-I/B-I-F Feedback Model: Skill Practice
When delivering feedback for recognition:
Recognition
Capture attention with a superlative word
Behavior
Describe the behavior
Impact
Explain the impact of the behavior
When delivering feedback for improvement:
Behavior
Describe the behavior
Impact
Explain the impact of the behavior
Future
Provide guidance/recommendations
pp. 106-114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Sustainment: Continuous Sharing
to Keep the Passion Alive
Coaching is
Conducting regularly scheduled
one-on-one discussions
between the leader and the team member
that are focused
on performance and development.
pp. 115-121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Coaching Questions: Skill Practice
#1 Coaching Question a Leader May Ask . . .
“What keeps you coming back as a volunteer?”
Redirecting the Passion of a Volunteer
How do you, as a leader,
react when a volunteer
is not meeting expectations?
Becoming a Volunteer Performance Analyst, pp. 150-152, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Redirecting the Passion of a Volunteer
Becoming a Volunteer Performance Analyst, pp. 150-152, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
Internal:
Not enough
practice
Internal: Continue
preparation using The
Task Competency Model
External:
Not well
prepared
External:
Develop/use
onboarding tools
Internal:
Personal
limitations
Internal:
Redirect volunteer
to a different role
External:
Barriers
to service
External: Address
roadblocks/barriers
to service
Internal:
Chooses to not
follow rules
Internal:
Refer to Parting Ways
With a Volunteer
External:
Something
changed
External: As a leader,
look within/
continue development
Don’t
Know
Performance
Shortfall
Can’t
Do
The
Volunteer
Performance
Analysis
Model
Don’t
Care
Becoming a Volunteer Performance Analyst, pp. 150-152, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
What questions
do you have?
Signed books currently available
at a 20% discount off retail today or at
http://shop.HHHEngagement.com
Head, Heart and Hands . . .
Engagement happens
one person at a time.
p. 68, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.
“Something is Not Right Here!”:
Redirecting the Passion of a Volunteer
Wisconsin Volunteer Coordinators Association
May 2017
Barry Altland, Facilitator
Head, Heart and Hands Engagement Collective
Winter Garden, FL
http://HHHEngagement.com